Use and Care Guide

14
Issue Possible Cause Solution
Unit goes through the ice
making process, but no ice is
produced, or ice cubes are very
thin and small.
The room temperature or water
may be too hot. The unit is
designed to work in a room that
is above 50°F and below 90°F.
If the unit is run in a room that
is particularly warm such as
a sunroom or laundry room,
please move the unit to a cooler
room and try again.
The fan may not be turning on
to cool down the condenser
coils.
Contact EdgeStar support.
The “Add Water” light is on even
though the unit is full of water.
The water lter may be clogged. Use a brush with plastic bristles
to clean the lter at the bottom
of the water reservoir.
The type of water may not have
enough impurities, i.e., distilled,
reverse osmosis [RO], puried,
etc.
Add a pinch of salt to the water.
This will add minerals to the
water which will allow the unit to
detect the water.
The unit has a strange smell or
the ice being produced has an
unappealing taste
The unit may need to be
cleaned.
Read the Cleaning and
Maintenance section of this
manual.
Power and ice size indicators
are on, but the unit does
respond to the control panel.
The unit is in standby mode and
the power light may be blinking
on and o󰀨.
Press the On/O󰀨 button until the
Power light turns on and is no
longer blinking.
The circuit board may need to
be reset.
Unplug the unit for one hour.
Plug the unit in and press the
power button.
If after resetting the unit the
control panel does not respond,
you may have a faulty control
panel.
Contact EdgeStar support.
Ice case moves back and forth
repeatedly, and the water pump
does not turn on.
The unit may have a problem
with a micro-switch.
Contact EdgeStar support.