Warranty

EGLO WARRANTY PROVISIONS
Dear customer,
EGLO is a leading manufacturer of decorative living space lamps and sets global accents with its
product diversity from Tyrol. Design, innovation and quality are the basis of international success.
We congratulate you for having purchased this lamp. It is a high-quality product and has been
subjected to strict quality control by EGLO.
In addition to the statutory warranty, we grant a guarantee regarding the products purchased from
us according to the proviso of the following provisions. Your statutory rights, especially in terms of
warranty and consumer protection, are not limited by this in any manner.
1. The warranty period is indicated on the respective outer packaging of the lamp/luminaire
purchased by you. Please keep the receipt as proof of purchase.
2. During the warranty period, devices that have defects due to defects of material and
craftsmanship shall, at our choice, be repaired or replaced. If neither a repair nor a replacement
of the product is possible, EGLO shall reimburse you for the purchasing price paid by you,
if applicable also in the form of a credit. Exchanged devices or parts of devices shall pass to our
property. The guarantee services shall neither lead to an extension of the warranty period nor
start a new guarantee.
3. Guarantee claims must be asserted without delay after gaining knowledge of the defect within
the warranty period.
4. To assert the guarantee, the following steps are required: Please contact the dealer or
contractual partner from whom you purchased the lamp and assert your guarantee claim
under submission of the receipt. If requested, the defective product shall be returned to the
dealer or contractual partner
5. Guarantee claims shall be excluded in case of damage from:
• Abusive or improper treatment or non-intended use
• Environmental influences (moisture, heat, overvoltage, dust, current or mains fluctuations,
oxidised surfaces/flash rust that can be polished off especially in coastal regions, etc.)
• Non-observance of the safety provisions applicable to the device
• Non-observance of the operating and assembly instructions
• Application of force (e.g. impact, shock, fall)
• Independent repair attempts
• Sending in packaging that is not safe for transport
• Damage to fragile components (e.g. glass) or consumables
(e.g. rechargeable batteries, batteries).
Any costs connected to processing the guarantee (shipping costs, etc.) shall be at your expense in
this case.