Use and Care Guide

7
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
“Water” indicator is on. Water is low.
Turn the ice maker “OFF” and fill water.
Wait 3 minutes to let the refrigerant settle
then turn the machine back “ON”.
“Ice” indicator is on.
Ice basket is full.
Remove ice from ice basket.
“Water” and “Ice” indicator are
both flashing.
Ice shovel is stuck.
Checks if ice is blocking the ice shovel,
otherwise, consult a certified technician.
Ice cubes stick together.
Ice making cycle is too long.
Stop the ice maker, and restart when the
ice blocks melt. Select the small ice size.
Water temperature in inner tank is
too low.
Change the water in the reservoir. Use
water between 45°F-90°F.
Ice making cycle is normal but
no ice is made.
Ambient temperature or water
temperature in inner tank is too high.
Please operate the ice maker below
ambient temperature of 90°F and use cold
water.
Refrigerant liquid leakage.
Consult a qualified technician.
Pipe in the cooling system is blocked.
Consult a qualified technician.
Ice Maker is leaking water
The water drainage cap may be not
be tightened properly.
Tighten the drainage cap.
The ice cubes are melting.
Location of appliance may cause
temperature changes.
Also constant opening and shutting
of the lid may also cause variable
temperature fluctuations.
Leaving ice in the appliance for an
extended period of time may also
result in the appliance recycling the
ice by melting it down and making a
new batch.
Make sure the appliance is always placed in
a temperature regulated area.
Avoid leaving the lid open.
Transfer ready-made ice to another
container and store in a cooler or freezer to
avoid recycling.
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