User's Manual

5
FAQ
Ⅰ.
Ⅱ
Unable to connect the device:
A.If you cannot connect the device after the first
installation, please restart the handheld device.
B.iCtrl disconnects during operation and is unable
to reconnect.
1. Check whether the device
is connected with other
handheld devices.
2. Restart iCtrl software.
3. Restart Bluetooth (Turn
off Bluetooth and wait for
10 seconds until restart).
4. Restart the device.
5. Restart the handheld
device.
. Memory position errors:
A. If power supply is cut off
while the device is oper-
ating, there will be an error
in memory positioning.
B.The device works too freq-
uently. When it returns to
“memory position”, the
position appears as an error.
: Tap and hold the “Down” button in iCtrl
App until movement stops, and then the error will be
resolved.
Solution
Press this button to get
the device back to its
initial position
Create a new position
6
C. No memory position function is available:
While turning on the “Memory position”, the device
will stop running after working for some time without
returning to "Memory position".
Please check whether “Device control box”
and “Actuator / motor” are properly connected (It is
suggested to be done by professionals.).
. Sudden power failure:
When power supply is cut off under proper connection
of the handheld terminal and device, it is necessary to
go through the following operation for reconnecting:
A: Turn off “iCtrl” software completely.
B: Select “Phone – Settings – Bluetooth – Off”.
Solution:
Ⅲ
7
8
Turn off
Bluetooth
C: Wait 10 seconds, then restart the device
and “iCtrl” software.
Restart iCtrl
Then it will resume normal operation.
Ⅳ. If the APP prompts a notice of a “weak signal”
1. Move closer to the device if the distance is more
than 5 meters(16 ft.).
2. There is metal obstructions between handheld
intelligent terminal and device.
Specifications
Power input
100V~240V
29V 2A
58W
3.0
Power output
Rated power
Bluetooth version