User Manual

9. WARRANTY
2 Year Limited Warranty
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount
to a major failure.
The limited warranty program is the warranty that applies to all Enerdrive products, and it
sets forth all the responsibilities of Enerdrive. There is no other warranty, other than those
described herein. Any implied warranty of merchantability of tness for a particular purpose
of the Enerdrive product is limited in duration to the duration of this warranty.
This Enerdrive product is warranted, to the original purchaser only (proof of purchase is
required), to be free of defects in materials and workmanship for two years from the date
of purchase* without additional charge. The warranty does not extend to subsequent
purchasers or users other than OEM applications.
This Enerdrive product is not intended for commercial use. This warranty does not apply to
damage to units from misuse or incorrect installation/connection. Misuse includes wiring
or connecting to improper polarity power sources.
3 Year Pro Rata Support Program
In addition to our standard 2 years warranty, we oer a further
3 years of support with our pro-rata service program. In the
event of an out of warranty product issue we can upgrade
you with a new product for a fraction of the new price. With
repair on many products becoming harder and harder these
days, this program provides our customers with the greatest
peace of mind possible.
Return and/or Repair Policy
If you are experiencing any problems with your unit, please contact our customer service
department at [e-mail] or Phone [phone] before returning product
to retail store. After speaking to a customer service representative, if products are deemed
non-working or malfunctioning, the product may be returned to the purchasing store within
30 days of original purchase. Any defective unit that is returned to Enerdrive within 30 days
of the date of purchase will be replaced free of charge.
If such a unit is returned more than 30 days but less than two years from the purchase date,
Enerdrive will repair the unit or, at its option, replace it, free of charge. If the unit is repaired,
new or reconditioned replacement parts may be used, at manufacturer’s option. A unit
may be replaced with a new or reconditioned unit of the same or comparable design. The
repaired or replaced unit will then be warranted under these terms for the remainder of
the warranty period. The customer is responsible for the shipping charges on all returned
items back to Enerdrive.
Limitations
This warranty does not cover accessories, such as adapters and batteries, damage or defects
result from normal wear and tear (including chips, scratches, abrasions, discolouration or
fading due to usage or exposure to sunlight), accidents, damage during shipping to our
service facility, alterations, unauthorized use or repair, neglect, misuse, abuse, failure to
follow instructions for care and maintenance, re and ood.
If your problem is not covered by this warranty, contact our Support Team at support@
enerdrive.com.au or phone [phone] for general information if applicable.
Enerdrive ePOWER DC2DC 24V Battery Charger Owners Manual (Rev. 1.5) www.enerdrive.com.auPage 34 Page 35