- Enterasys Security Router User's Guide

Getting Help
xxx Preface
Getting Help
For additional support related to the XSR, contact Enterasys Networks by one of these methods:
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., rebooting the unit,
reconfiguring modules, etc.)
• The serial and revision numbers of all relevant Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of the problem
• The XSR’s history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com
Phone [phone]
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail [e-mail]
To expedite your message, please type [xsr] in the subject line.
FTP
Login
Password
ftp://ftp.enterasys.com
anonymous
your email address
Acquire the latest image and
Release Notes
http://www.enterasys.com/download
Additional documentation http://www.enterasys.com/support/manuals
Forward comments or
suggestions
[e-mail]
To expedite your message, include the document Part Number in the
subject of your email.