User`s guide

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Appendix(B:(Troubleshooting(
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A%typical%installation%consists%of%a%7800%connected%to%a%DSL%mod em.%%The%7811%
sends%wi reless%signals%to%an%adapter%(7111)%that%i s%connected%to%a%set%top%box.%%
One%7811%can%send%wireless%signals%to%multiple%adapters%throughout%the%home.%
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If%you%cannot%see%video%on%your%TV,%follow%these% troubleshooting%tips:%
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1. Disconnect%the%7111%power%adapt er%(the%unit%connected%to%the%STB).%
2. Re‐connect%the%7111%power%adapt er.%
3. From%the% TV%connected%to%the% set% top% box ,%check%to%see%if% you% can% watch%
IPTV%channels.%
4. If%not,%turn% off%the%set%top%box.%
5. Turn%on%the%set%top%box.%
6. Re‐check%the%TV%ch annel.%
7. Disconnect% the% 7811% power% adapter% (the% unit% connected% to% the% DS L%
modem).%
8. Reconnect%the%7811%power%adapter.%
9. Turn%on%the%set%top%box.%
10. Check%the% LED%status%lights%to%verify%correct%operation%(see%above).%
11. Make%sure %you%are%using%the%power%adapter%supplied%by%Ruckus%Wirele ss.%
12. Make%sure%the%Power%LED%is%lit.%%If%it%is%not%lit,%make%sure%the%power %cord%is%
properly% connected% to% the % 7111% and% th at% the% power% supply% adapter% is%
properly%connected%to%a%fun ctioning%power%outl et.%%If%the%problem%persists,%
you%have%a%hardware%problem%and%should%contact%our%Repair%Department%
at%611%or%225‐2111,%option%1.%
13. Make% sure% your% Network% LED% is% lit.% % Make% su re% the% Ethernet% cable%
connection s% are% secure% at% the% 7111% adapter% and% your% set% top% box.% % The%
Network%LED%on%the%7 111%adapter %indicates%a%link%when%the%adapter%is%fully%
seated%in%the%port.%
14. Make%sure%the%Wireless%LED%is%either%steady%or%flash ing%Green.%%If%it %is%not%
lit,% the% Wireless%settings%may% be%incorrect%between% the% 7111%adapter%and%
the% 7811% Master.% % Contact% our% Repair% Department% at% 611% or% 225‐211 1,%
option%1.%
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5-6$7! 7$%#! 8$09''7! :;-(<! 9-<! :4(#9+(<! =>?! @$AAB,),$-!
3(#B,0(C!
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Call%611%or%225‐2111%option%1%if%you%have%any%questions%concerning%our%service.%
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For% billing%or%to%add%new%services%contact%Customer%Service%at%228‐5474 .%