Use and Care Manual

ArBiTrATiON AGrEEMENT
PLEASE READ THIS AGREEMENT CAREFULLY. YOU ACCEPT THE TERMS OF THIS AGREEMENT BY RETAINING THE
PRODUCT(S) SHIPPED IN CONNECTION WITH THIS AGREEMENT (THE “PRODUCTS”) FOR MORE THAN THIRTY (30)
DAYS AFTER RECEIPT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY RETURN THE PRODUCT TO
COMPANY WITHIN THIRTY (30) DAYS OF RECEIPT FOR A FULL REFUND.
THIS ARBITRATION AGREEMENT (“AGREEMENT”) AFFECTS YOUR LEGAL RIGHTS AND REMEDIES BY PROVIDING THAT
DISPUTES BETWEEN YOU AND THE MANUFACTURER, DISTRIBUTOR AND/OR SELLER OF THIS PRODUCT (COLLECTIVELY,
“COMPANY”), MUST BE RESOLVED THROUGH BINDING ARBITRATION AND NOT IN COURT. IT ALSO PROVIDES THAT ANY
DISPUTE CANNOT BE RESOLVED IN A CLASS ACTION OR OTHER PROCEEDING WHERE YOU REPRESENT OTHER PERSONS
OR OTHER PERSONS REPRESENT YOU, AND THAT NO CLASS OR REPRESENTATIVE ARBITRATIONS ARE PERMITTED.
PLEASE CAREFULLY READ ALL TERMS IN THIS AGREEMENT.
1. RESOLUTION OF CLAIMS OR DISPUTES. Any claim or dispute between you and Company (or any of Company’s
subsidiaries or affiliates) arising out of or relating in any way to the Product or this Agreement shall be
resolved through final, binding arbitration. This arbitration obligation is reciprocally binding on both you and
the Company and applies regardless of whether the claim or dispute involves a tort, fraud, misrepresentation,
product liability, negligence, violation of a statute, or any other legal theory. Both you and Company
specifically acknowledge and agree that you waive your right to bring a lawsuit based on such claims or
disputes and to have such lawsuit resolved by a judge or jury.
2. LIMITATION OF LEGAL REMEDIES. All arbitrations under this Agreement shall be conducted on an individual
(and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. You
acknowledge and agree that this Agreement specifically prohibits you and the Company from commencing
arbitration proceedings as a representative of others or joining in any arbitration proceedings brought by any
other person. The parties agree that no class or representative actions of any type are permitted.
3. ARBITRATION PROCEDURES.
a. Before instituting an arbitration, if you have any dispute, we strongly encourage you to contact the Company
to try to resolve the matter by calling 800-218-3560, although you are not required to do so.
b. The arbitration of any claim or dispute under this Agreement shall be conducted in accordance with the
expedited procedures set forth in the JAMS Comprehensive Arbitration Rules and Procedures as those
Rules exist on the date you receive the Product, including Rules 16.1 and 16.2 of those Rules. These rules
and procedures are available by calling JAMS or by visiting its web site at www.jamsadr.com. The arbitration
of any claim or dispute under this Agreement shall be conducted by an arbitrator who has at least five years
of experience conducting arbitrations.
c. The arbitration of any claim or dispute under this Agreement shall be conducted in the State of California or
the location in which you received this Agreement. For claims of $10,000 or less, you may choose whether
the arbitration proceeds in person, by telephone, or based only on submissions.
d. The Company shall pay costs for the arbitration of claims, including any JAMS Case Management Fee and
all professional fees for the arbitrator’s services. The Company shall pay the fees and costs of its own
counsel, experts and witnesses and shall not be able to recoup them from you even if you do not prevail in
the arbitration. Unless otherwise provided by law, you acknowledge and agree that you shall pay the fees and
costs of your own counsel, experts and witnesses.
4. CHOICE OF LAW. The arbitration provisions of this Agreement and any arbitration conducted pursuant to
the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. Secs. 1-16). In this
respect, the parties acknowledge that this Agreement involves a transaction conducted in interstate
commerce. Otherwise, this Agreement and the rights of the parties hereunder shall be governed by and
construed in accordance with the laws of the State of California, exclusive of conflict or choice of law rules.
5. SEVERABILITY. If any provision of this Agreement is declared or found to be unlawful, unenforceable or void,
such provision will be ineffective only to the extent that it is found unlawful, unenforceable or void, and the
remainder of the provision and all other provisions shall remain fully enforceable.
NOTES
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