Operation Guide

Troubleshooting
118
Errors and Solutions
Check the description of the error displayed, and take the necessary measures.
Error ID Message What to do
1011 Paper Out has been processed.
Remove the paper from the tray, and then click [OK].
Remove the paper from the tray, and
then click OK.
1012 The check pattern has been printed.
Remove the prints from the paper tray, and then click [OK].
Remove the prints from the tray, and
then click OK.
2190 One long length sheet printed.
To continue printing, you need to remove prints from the tray.
Remove the prints from the tray, and then click [OK].
Remove the prints from the paper
tray, and then click OK.
2191 Roller cleaning complete.
Remove the cleaning sheet from the roll holder, and then click
[OK].
Remove the Cleaning Sheet from the
roll paper feeder, and close the cover.
If an error is displayed on the Client
PC, click OK.
1321
1323 to 1324
1341
1343 to 1344
It is nearly time to replace parts. (xxxx)
Contact a technical representative.
You cannot print if it has reached the end of its service life.
Check the message, and then click OK.
Contact a technical representative
and request replacement for the parts
displayed in (xxxx).
1311 to 1314
1316 to 1317
Ink low. (xx) (yyyy)
Prepare a new correct cartridge.
You may continue printing until replacement of the ink
cartridge is required.
Check the message, and then click OK.
Prepare a new ink cartridge for the
color indicated as (xx), and then
prepare to replace the cartridge.
U “Replacing Ink Cartridges” on
page 63
1004 Print head unit maintenance is in progress.
Please wait.
Click OK, and then wait.
1501 Clogged nozzle(s) detected.
Print head cleaning recommended before start printing.
To perform Auto Cleaning, click [Cleaning]. To close the
message, click [OK].
Click Cleaning, and then perform an
auto cleaning.
When you click OK, cleaning is not
performed and the message is closed.
1211 Replace maintenance tank soon.
Prepare a new maintenance tank (xxxxxxxxxx).
You may continue printing until replacement of the
maintenance tank is required.
Check the message, and then click OK.
Prepare a new maintenance tank.
U “Replacing the Maintenance
Tank” on page 68
2103 A paper jam occurred while printing from the front roll.
Remove the paper inside the printer, rewind the paper onto the
roll, and then reload it to the paper feed slot.
Click [OK] after loading the paper.
Remove paper from the printer,
reload the paper, and then click OK.
U “When the Paper Jams” on page
128
2104 A paper jam occurred while printing from the rear roll.
Remove the paper inside the printer, rewind the paper onto the
roll, and then reload it to the paper feed slot.
Click [OK] after loading the paper.