Color Ink Jet Printer Color Ink Jet Printer Daily Use Printed in Japan 99.11-5.9A Daily Use 4011309 Rev.0 cover-F DICF43 4011309 cover-F 4011309 cover-F 4011309 C01-00 Rev.0 PMS265 Rev.0 DIC2425 4011309 Rev.
L R4C475 Rev_C A5 size 2/15/00 FRONT.FM Pass 0 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Where to Find Information Setup Guide ❏ This guide will help you set up and begin using your printer. It includes information on setting up your printer and installing the printer software. Daily Use Guide ❏ This guide provides information on daily printer operation. It also contains troubleshooting tips and customer support information.
L R4C475 Rev_C A5 size 2/15/00 FRONT.FM Pass 0 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer.
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Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SHORT.TOC Pass 3 R Contents Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . 1 A Few Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . 5 For United Kingdom Users . . . . . . . . . . . . . .
L R4C475 short.bk Rev_C A5 size 2/15/00 SHORT.TOC Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Typical Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . Cancelling Printing . . . . . . . . . . . . . . . . . . . . .
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SAFE.FM Pass 3 R Safety Instructions Important Safety Instructions Read all of these instructions before using your printer. Also be sure to follow all warnings and instructions marked on the printer. ❏ Do not block or cover the openings in the printer’s cabinet. Do not insert objects through the slots. ❏ Take care not to spill liquid on the printer.
L R4C475 short.bk Rev_C A5 size 2/15/00 SAFE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ ❏ Unplug the printer and refer servicing to qualified service personnel under the following conditions: The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the cabinet damaged; the printer does not operate normally or exhibits a distinct change in performance.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SAFE.FM Pass 3 R When handling the ink cartridges ❏ Keep ink cartridges out of the reach of children. Do not allow children to drink from or otherwise handle the cartridges. ❏ Be careful when you handle the used ink cartridges, as there may be some ink around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water.
L R4C475 short.bk Rev_C A5 size 2/15/00 SAFE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ ❏ If you remove an ink cartridge for later use, be sure to protect the ink supply area from dirt and dust; store it in the same environment as the printer. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SAFE.FM Pass 3 R ENERGY STAR Compliance As an ENERGY STAR Partner, EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
L R4C475 short.bk Rev_C A5 size 2/15/00 SAFE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ If you have to fit a plug: As the colours of the mains lead of this appliance may not match coloured markings used to identify the terminals in a plug, please proceed as follows: The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E or the earth symbol (G).
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 PARTS.
L R4C475 short.bk Rev_C A5 size 2/15/00 PARTS.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Buttons Button Function P Turns the printer on and off. power Clears the printer's memory if pressed twice while the power is on. E Loads or ejects paper if pressed and released within 2 seconds. load/eject Resumes printing if pressed and released after a paper out error.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 PAPER.FM Pass 3 R Loading Special Paper, Envelopes, and Other Media Loading Special Paper and Other Media You can print on a wide variety of special media, including ink jet paper, photo quality glossy film, photo paper, transparencies, index cards, and adhesive sheets.
L R4C475 short.bk Rev_C A5 size 2/15/00 PAPER.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ ❏ The loading capacity for EPSON special media is explained below. 360 dpi Ink Jet Paper and Photo Quality Ink Jet Paper Up to the arrow mark on the left edge guide. Photo Quality Ink Jet Card, Ink Jet Note Card, and Ink Jet Greeting Card Up to 30 index cards. Always place the included support sheet* under the cards. Photo Quality Glossy Film One sheet at a time.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 PAPER.FM Pass 3 R About special media cleaning sheets Cleaning sheets packaged with EPSON special media should not be used with this printer. The cleaning function performed by these sheets is not necessary with this type of printer, and the sheets could jam in the printer.
L R4C475 short.bk Rev_C A5 size 2/15/00 PAPER.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ ❏ Load envelopes flap edge first with the flap side down, as shown in the illustration. Available envelopes sizes are: No.10, DL, C6, 132 mm × 220 mm ❏ Do not use envelopes that are curled or folded. Make sure to flatten the envelope flaps before loading. Also avoid using envelopes that are too thin; they may curl during printing.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 3 R Printing with Windows Printer Software Introduction The printer software which comes with your printer includes a printer driver and printer utilities. The printer driver lets you choose from a wide variety of settings to get the best results from your printer. The printer utilities help you check the printer and keep it in top condition.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ When you access the printer software from the Start menu, the settings you make apply to all of your Windows applications. From Windows applications 1. From the File menu, click Print or Print Setup. 2. In the dialog box that appears, click Printer, Setup, Options, or Properties. (Depending on your application, you may need to click a combination of these buttons.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 3 R Making Changes to Printer Settings The printer driver features the following menus and settings. Main: Media Type, Ink, Mode Paper: Paper Size, Copies, Orientation, Paper Source, Printable Area Layout: Reduce/Enlarge, Multi-Page, Watermark The Mode settings on the Main menu are arranged to give you four levels of control over the printer driver, as explained below.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Making the Media Type setting The Media Type setting determines what other settings are available, so you should always make this setting first. On the Main menu, select the Media Type setting that matches the media which is loaded in the printer.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 2 Proof Sign-off: M.Hida N.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 3 R Using the Automatic mode When Automatic is selected as the Mode setting on the Main menu, the printer driver takes care of all detailed settings based on the current Media Type and Ink settings. To make the Ink setting, click Color to print in color, or Black to print in blackand-white or grayscale. To make the Media Type setting, see “Making the Media Type setting” on page 16.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Using the PhotoEnhance mode The PhotoEnhance mode provides a variety of image-correction settings that you can apply to your photo images before printing. PhotoEnhance does not affect your original data. Note: ❏ This mode is only available only when printing 32-bit color data.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 3 R You can select from the following settings. Standard This setting provides standard image correction for most photos. Try this first. People This setting is best for photos of people. Nature This setting is best for outdoor scenery such as mountains, sky, and oceans. Soft Focus This setting makes your photos look as if they were taken with a soft-focus lens.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Using the Custom mode The Custom mode offers ready-made settings designed for printing text and graphs and for applying a color-matching method. You can also create and save your own custom settings. You can select from the following ready-made settings. Text/Graph This setting is good for printing presentation documents such as graphs and charts.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 3 R Follow the steps below to select a Custom setting. 1. Select Custom as the Mode setting on the Main menu. 2. Click anywhere in the list box to open it, then select the most appropriate setting for the type of document or image you wish to print. 3. When you select a Custom setting, other settings such as Print Quality, Halftoning, and Color Adjustment are made automatically.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ When you print your document, the Print Preview window opens. The Preview dialog box contains several icon buttons which you can use to perform the following functions: 24 Drag ’n’ Drop This feature let you select and move watermarks. Zoom This feature enlarges or reduces the size of the previewed page.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 3 Watermark This feature opens the watermark settings dialog box. This dialog box allows you to change any of the current watermark settings. Reset watermark settings This feature returns all watermark settings to what they were when the Preview was first opened. If nothing has been changed, this feature is not available.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTW.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ After you have previewed the document, click Print to print the document, or click Cancel to cancel printing. Getting Information Through Online Help Your printer software has an extensive online help feature, which provides you with instructions on printing, making printer driver settings, and using printer utilities.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 3 R Printing with Macintosh Printer Software Introduction The printer software which comes with your printer includes a printer driver and printer utilities. The printer driver lets you choose from a wide variety of settings to get the best results from your printer. The printer utilities help you check the printer and keep it in top condition.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Preview icon button and then ❏ Preview dialog box (click the click Preview in the Print dialog box) The Mode settings in the Print dialog box are arranged to give you four levels of control over the printer driver, as explained below. Automatic This mode provides the quickest and easiest way to start printing. See “Using the Automatic mode” on page 32.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 3 R Making the Media Type setting The Media Type setting determines what other settings are available, so you should always make this setting first. In the Print dialog box, select the Media Type setting that matches the paper you loaded in the printer.
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L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Using the Automatic mode When Automatic is selected as the Mode setting in the Print dialog box, the printer driver takes care of all detailed settings based on the current Media Type and Ink settings. To make the Ink setting, click Color to print in color, or Black to print in black-and-white or grayscale.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 3 R Note: ❏ This mode is only available when printing 32-bit color data. ❏ Printing with PhotoEnhance selected may increase the time required for printing, depending on your computer system and the amount of data contained in your image. ❏ If you select Roll Paper as a Paper Source in the Page Setup dialog box, do not print your document with the PhotoEnhance mode on.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Using the Custom mode The Custom mode offers ready-made settings designed for printing text and graphs and for applying a color-matching method. You can also create and save your own custom settings. You can select from the following ready-made settings. Text/Graph This setting is good for printing presentation documents such as graphs and charts.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 3 R 4. When you choose a Custom setting, other settings such as Print Quality, Halftoning, and Color are made automatically. Changes to these settings are reflected in the display on the left side of the Print dialog box. Previewing your printout The Preview feature allows you to see how your document will look before actually printing it.
L R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ 3. Click the Preview button. The Preview dialog box appears and displays a preview of your document. The Preview dialog box contains six icon buttons you can use to perform the following functions. Selection This feature lets you select, move, and resize watermarks. Zoom This feature enlarges the or reduces the size of the previewed page.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 SOFTM.FM Pass 3 R 4. If you are satisfied with the previewed image, click Print. If you are not satisfied with the appearance of the image, click Cancel. The Preview and Print dialog boxes close with the current print settings preserved. Open the Print dialog box again to make additional changes to the print settings.
L R4C475 short.bk Rev_C A5 size 2/15/00 INK.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Replacing Ink Cartridges This printer uses ink cartridges equipped with IC chips. The IC chip accurately monitors the amount of ink used by each cartridge, so even if a cartridge is removed and later inserted again, all of its ink can be used. However, some ink is consumed each time the cartridge is inserted because the printer automatically checks reliability.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ w R4C475 short.bk Rev_C A5 size 2/15/00 INK.FM Pass 3 R Warning: ❏ Keep ink cartridges out of the reach of children. Do not allow children to drink from or otherwise handle the cartridges. ❏ Be careful when you handle the used ink cartridges, as there may be some ink around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
L R4C475 short.bk Rev_C A5 size 2/15/00 INK.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ For more information about ink cartridges, see “When handling the ink cartridges” on page 3. To replace an ink cartridge using the orange ink cartridge replacement button, follow the steps below. Note: You can also replace an ink cartridge from your computer using EPSON Status Monitor 3.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 INK.FM Pass 3 R 4. Lift up the clamp that holds the cartridge you want to replace as far as it will go. The cartridge rises partly out of the cartridge holder. The illustration shows color ink cartridge replacement. To replace the black ink cartridge, lift up only the smaller clamp on the left. 5. Lift the cartridge out of the printer and dispose of it properly.
L R4C475 short.bk Rev_C A5 size 2/15/00 INK.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ 6. Remove the new ink cartridge from its protective bag. Next, remove only the yellow tape seal from the cartridge. black ink cartridge (T007) c color ink cartridge (T008) Caution: ❏ You must remove the yellow tape seal from the cartridge before installing it; otherwise, the cartridge will become unusable and you will be unable to print.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 INK.FM Pass 3 R 7. Align the tabs on the ink cartridge so that they are resting on the tabs protruding from the base of the opened ink cartridge clamp. Do not apply excessive force to the cartridge. c Caution: Make sure the ink cartridge tabs are not under the tabs protruding from the base of the opened ink cartridge clamp, as this could damage the clamp.
L R4C475 short.bk Rev_C A5 size 2/15/00 INK.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ 8. Press the ink cartridge clamp down until it locks into place. The illustration shows color ink cartridge replacement. To replace the black ink cartridge, replace only the cartridge held by the smaller clamp on the left. c Caution: After you remove an ink cartridge from the printer, please insert a new one immediately.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ c R4C475 short.bk Rev_C A5 size 2/15/00 INK.FM Pass 3 R Caution: The P power light continues to flash while the printer performs the ink charging operation. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink. 10. Close the printer cover.
L R4C475 short.bk Rev_C A5 size 2/15/00 MAINT.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Maintenance Checking the Print Head Nozzles If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to identify the problem by checking the print head nozzles.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 MAINT.FM Pass 3 R Using the control panel buttons Follow the steps below to check the print head nozzles using the control panel buttons. 1. Turn off your printer. 2. Make sure that A4 or Letter size paper is loaded in the sheet feeder. 3. Hold down the E load/eject button (➀ in the illustration below) and press the P power button (➁ in the illustration below) to turn on the printer. 4.
L R4C475 short.bk Rev_C A5 size 2/15/00 MAINT.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ The printer prints an operation check page including your printer’s ROM version information, the ink counter code, and a nozzle check pattern. Below are sample printouts. Good sample Print head needs to be cleaned segments are missing The above sample is in black and white, but the actual test prints in color (CMYK).
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 MAINT.FM Pass 3 R Note: ❏ Print head cleaning uses both color and black ink. To avoid wasting ink, clean the print head only if print quality declines; for example, if the printout is blurry or the color is incorrect or missing. ❏ Use the Nozzle Check utility first to confirm that the print head needs to be cleaned. This saves ink.
L R4C475 short.bk Rev_C A5 size 2/15/00 MAINT.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ For Macintosh users 1. Make sure that the printer is on, and the B black and A color ink out lights are off. 2. Click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button. 3. Follow the on-screen instructions. Using the control panel buttons Follow the steps below to clean the print head using the control panel buttons. 1.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ c R4C475 short.bk Rev_C A5 size 2/15/00 MAINT.FM Pass 3 R Caution: Never turn off the printer while the P power light is flashing. Doing so may damage the printer. 3. When the P power light stops flashing, print a nozzle check pattern to confirm that the head is clean and to reset the cleaning cycle.
L R4C475 short.bk Rev_C A5 size 2/15/00 MAINT.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Aligning the Print Head If you notice a misalignment of vertical lines, you may be able to solve this problem from your computer using the Print Head Alignment utility in your printer software. Follow the directions below. Note: Do not start the Print Head Alignment utility while printing is in progress; otherwise, your printout may be marred. For Windows users 1.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 3 R Troubleshooting Correcting USB Problems Make sure your computer is a Windows 98 pre-installed model Your computer must be a Windows 98 pre-installed model. You may not be able to install or run the USB Printer Driver on a computer which is not equipped with a USB port or which is upgraded from Windows 95 to 98. For details about your computer, contact your dealer.
L R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ If your drivers are correctly installed, EPSON USB Printer Devices should appear in the Device Manager menu. If EPSON USB Printer Devices does not appear in the Device Manager menu, click the plus (+) sign beside Other Devices to view the installed devices. If USB Printer appears under Other Devices, the USB printer device driver is not installed correctly.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 3 R 4. Under Other Devices, click USB Printer or EPSON Stylus Photo 870, then click Remove. Then click OK. 5. When the following dialog box appears, click OK. Then click OK to close the Properties window. 6. Turn off the printer and restart your PC. Then reinstall the driver from the beginning, following the instructions in the Setup Guide.
L R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Printer does not work correctly with a USB cable If your printer does not work correctly with a USB cable, try one or more of these solutions: ❏ Use the recommended USB cable as described in “System Requirements” in the online Reference Guide. ❏ If you use a USB hub, connect the printer to the first tier of the hub, or connect the printer to the computer’s USB port directly.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 3 R Error Indicators You can identify many common printer problems using the lights on your printer’s control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures. Lights Problem and Solution Paper out SO No paper is loaded in the printer.
L R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Ink out (black ink cartridge) BO The black ink cartridge is empty or not installed. Replace the black ink cartridge with a new one (T007) or (T010). See “Replacing Ink Cartridges” on page 38. Wrong ink (black ink cartridge) The installed black ink cartridge cannot be used by this printer. Use the appropriate black ink cartridge (T007) or (T010).
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 3 R Typical Problems and Solutions Most printer problems have simple solutions. Find the problem in the list below and apply the recommended solution. For more information, see “Troubleshooting” in the online Reference Guide. Print quality problems If you are having print quality problems, try the solutions offered here.
L R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Color gaps Try one or more of these solutions: ❏ Make sure your paper is not damaged, dirty, or too old. ❏ Run the Head Cleaning utility to clear any clogged ink nozzles. ❏ Check the B black and A color ink out lights. If a light is flashing, replace the ink cartridge. See “Replacing Ink Cartridges” on page 38.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 3 R Cancelling Printing If the printouts are not what you expected and display incorrect or garbled characters or images, you may need to cancel printing. To cancel printing, follow the instructions below. For Windows 95, 98 and NT 4.0 When you send a print job to the printer, the Progress Meter appears on your computer screen. Click the Stop button to cancel printing.
L R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ When background printing is on 1. Select EPSON Monitor3 from the application menu. 2. Press the P power button to turn off the printer. 3. Click the name of the document which is printing in the Document Name list, then click the Stop icon button to cancel the print job. When background printing is off 1. Press the P power button to turn off the printer. 2.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 3 R Where to Get Help If your printer is not operating properly and you cannot solve the problem using the troubleshooting information in your printer documentation, contact customer support services for assistance. Customer support will be able to help you much more quickly if you give them the following information.
L R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ ❏ For a full list of EPSON Customer and Warranty Support services: http://www.epson.co.uk/support/ Support Via Telephone Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 3 R For Australian Users EPSON Australia wishes to provide you with a high level of Customer Service. As well as the user’s guide, we provide the following sources for obtaining information: EPSON FAXBACK EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia.
L R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 3 R For Malaysia Users Contacts for information, support and services are: World Wide Web (www.epson.com.my) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ) and Email Enquiry are available.
L R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ For Hong Kong Users To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 TRBLE.
L R4C475 short.bk Rev_C A5 size 2/15/00 OPTN.FM Pass 2 Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ Options and Consumable Products Options and Consumable Products Options The following options are available for your printer. Interface cables EPSON supplies the following interface cables. However, you can use any interface cable that meets these specifications. See your computer manual for any additional requirements.
Proof Sign-off: M.Hida N.Nomoto editor name _______ _______ _______ R4C475 short.bk Rev_C A5 size 2/15/00 OPTN.FM Pass 3 R Consumable products The following ink cartridges and EPSON special media are available for your printer. Ink cartridges You can use the following cartridges with your printer. Black ink cartridge Standard Capacity T007 Light Capacity T010 Color ink cartridge T008 Note: The product numbers of ink cartridges may vary by location.
L R4C475 short.bk Rev_C A5 size 2/15/00 OPTN.FM Pass 2 Proof Sign-off: M.Hida N.
EPSON OVERSEAS MARKETING LOCATIONS EPSON AMERICA, INC. EPSON UK LTD. 20770 Madrona Ave. Campus 100, Maylands Avenue, P.O. Box 2842 Hemel Hempstead, Herts, Torrance, CA 90509-2842 HP2 7TJ, U.K. Phone: (800) 922-8911 Phone: (+44) 01442 261144 Fax: (310) 782-5220 Fax: (+44) 01442 227227 EPSON DEUTSCHLAND GmbH EPSON FRANCE S.A. Zülpicher Straße 6, 68 bis, rue Marjolin 40549 Düsseldorf Germany 92300, Levallois-Perret, France Phone: (0211) 56030 Phone: 33.1.40.87.37.
Color Ink Jet Printer Color Ink Jet Printer Daily Use Printed in Japan 99.11-5.9A Daily Use 4011309 Rev.0 cover-F DICF43 4011309 cover-F 4011309 cover-F 4011309 C01-00 Rev.0 PMS265 Rev.0 DIC2425 4011309 Rev.