User guide

Preliminary Pages
Contact Information
Support Services
Our primary objective is to provide first class customer care that is tailored to your
specific business and operational requirements. All levels are supported by one or
more service performance reviews to ensure the perfect partnership between
Ericsson and your business.
Warranty
All Ericsson products and systems are designed and built to the highest standards
and are covered under a comprehensive 12 month warranty.
Levels of Continuing Ericsson Service Support
For systems support you can choose either Gold Business Critical support or
Silver Business Advantage. These packages are designed to save you costs and
protect your income through enlisting the help of Ericsson support specialists.
Call Ericsson Sales for more details.
Customer Services
Europe, Middle East
and Africa
Tel: +44 (0) 23 8048 4455
Fax: +44 (0) 23 8048 4467
Email: tvsupportemea@ericsson.com
Americas Tel: +888 671 1268
Tel: +678 812 6255
Fax: +678 812 6262
Email: tvsupportamericas@ericsson.co
m
Email: tvsupport@ericsson.com
US and Canada
International
Compression
Software Support Centre
China Tel: +86 10 8476 8676
Fax: +86 10 8476 7741
Tel: +852 2590 2388
Fax: +852 2590 9550
Email: tvsupportapac@ericsson.com
Beijing
Beijing
Hong Kong
Hong Kong
Australia and New
Zealand
Tel: +612 (0) 9111 4027
Fax: +612 (0) 9111 4949
Email: tvsupportanz@ericsson.com
Internet Address
www.ericsson.com
2/1553-FGC 101 1014 Uen B 2011-10-07
vii