ORIGINAL ADMINISTRATOR MANUAL
(Inside front cover)
IVX GENERAL DESCRIPTION 1.1 GENERAL DESCRIPTION IVX®, an integrated voice exchange, is an advanced small business telephone system with built-in voice processing, automated attendant and voice-mail capability. The system’s combined functions are controlled by a single processor and by a single set of proprietary operating system software.
1.2 GENERAL DESCRIPTION IVX SYSTEM CABINET The compact, wall-mounted cabinet houses the processor, memory, and station interfaces. It is powered by a small external wall-mount transformer. The base unit is capable of supporting up to eight CO Lines, 16 Feature Phones, and two Analog Ports. A piggy-back expansion cabinet for an additional 8 x 16 configuration is easily added without increasing the system’s “footprint”.
IVX GENERAL DESCRIPTION 1.3 VOICEMAIL KEY A unique fixed key that provides for one-stroke immediate interface to the user’s voice mail features. Direct access to a voice mail box is accomplished by pressing the VOICEMAIL Key from an idle station. Transferring an outside caller directly to a user’s mailbox is as simple as pressing the VOICEMAIL Key followed by the appropriate station key. LIVE RECORDING During any conversation, a user can press the REC Key and record the conversation for later retrieval.
1.4 GENERAL DESCRIPTION IVX ON-HOLD DIALING Because the MOH source is being generated by the system, DTMF receivers are able to continuously monitor the line – allowing callers on hold or in ACD queue to dial other options such as menu selections or the operator. PERSONAL GREETING REMINDER Users typically activate this feature to automatically play their personal greeting the first time the phone is used after extended absence – ensuring removal of outdated greetings.
IVX GENERAL DESCRIPTION 1.5 LCD DISPLAY Display for users and idle agents indicates number of new and old messages waiting in voice mail. During retrieval of messages, the display shows the phone number (*if Caller ID is active) associated with the message being heard – plus a countdown display of the message duration. The display shows real time activity to ACD agents indicating how many calls are holding and the length of the longest holding call.
1.6 GENERAL DESCRIPTION IVX STANDARD FEATURES AUTO ATTENDANT Auto Attendant is like having an extra staff member on board -- or, it may allow freeing up an existing employee for other duties. Efficient call handling is assured by up to six menu levels, 40 audiotext branches, directory, Day/Night/Holiday modes, and primary and secondary answering capability. However, selected stations (such as lobby phones, top executives, etc.) can be blocked from receiving calls directly from the Auto Attendant.
IVX GENERAL DESCRIPTION 1.7 CALL WAITING A second call (indicated by an audible tone and a display indication) to an in-use station can be handled by the user much the same as they do at home with call-waiting...simply press the FLASH Key to toggle between calls – or hang-up and the other call will ring. Inside personnel can manually alert someone on his phone that a call is waiting or someone is waiting in the lobby, etc.
1.8 GENERAL DESCRIPTION IVX DELAYED RINGING Delayed ringing options allow flexibility in how unanswered incoming calls are processed. For example, an incoming call intended for a sales person or department may be progressed to an administrator – and ultimately to a chime for any available person to answer. The feature can be programmed on a Line-by-Line basis to a live operator or for Auto Attendant answer as well as day/night/answer, or clock/calendar control.
IVX GENERAL DESCRIPTION 1.9 HOLD RECALL This feature gives flexibility in the amount of time that elapses between placing a call on Park or on Hold and when that party is recalled. LAST NUMBER REDIAL If an attempt at an outside call is unsuccessful, (e.g., a busy signal), simply press the single RDL Key for one or more subsequent attempts. LINE PICK-UP MODE Pressing the PICK-UP Key and 0 to answer a ringing Line or common audible bell.
1.10 GENERAL DESCRIPTION IVX NIGHT SERVICE The system includes both automatic and manual control of Day/Night Mode. PAGING There are three built-in paging zones – and one (1) allpage via a fixed feature key. PRIVATE LINE Lines can be programmed to ring directly to a preset station, department or mailbox. SERVICE OBSERVING Stations designated to observe can be allowed to monitor conversations only on specified stations.
IVX ADMINISTRATOR PROGRAMMING 2.1 Carefully read the Power User’s Guide for a complete understanding of the station operation before finishing this manual.
2.2 ADMINISTRATOR PROGRAMMING IVX ASSIGN SPECIAL MAILBOXES Create or edit the special mailboxes (Guest/Info, Group, and Cascade Paging). Work out their best use for your organization and distribute these mailbox numbers and user instructions accordingly. USER ASSISTANCE Assist each user in becoming familiar with station programming and learning to rely on the Verbal Help Mode.
IVX ADMINISTRATOR PROGRAMMING 2.3 PROGRAMMING KEYS TO PRESS DESCRIPTION Enter # Acts as an enter key to confirm a new or existing entry and advance to the next programming step. Back-Up * Backs up to the previous prompt without changing its value. Delete HOLD Deletes data or recording. Exit Hang Up Help PROG/HELP Press during programming for more detailed instructions. PARK 3 Will toggle or scroll through possible selections on the LCD Display.
2.4 ADMINISTRATOR PROGRAMMING IVX INPUTTING ALPHABETIC/NUMERIC CHARACTERS Names for extensions, departments, etc. can be input by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed. When the desired character is displayed, press # to confirm, and the cursor will move to the next character position. Example: To input a ‘B’, press the ‘2’ key twice (the possible options to scroll through are A, B, C, 2).
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IVX IVX ADMINISTRATOR PROGRAMMING 2.7 ENTER PROGRAMMING MODE Programming Mode is entered by pressing the PROG/HELP Key. During play of the normal station programming menu, press PARK 3 to stop the station programming prompt, and input the Administrator Password. The system will then begin playing the Administrator programming menu. Once you have learned the programming steps, you do not have to wait for an entire prompt to be played before making an entry.
2.8 ADMINISTRATOR PROGRAMMING IVX 17 IVX SYSTEM SPEED DIAL Up to 100 System Speed Dial numbers and associated names can be stored (in location numbers 600 to 699) for access by any station. A user can initiate a speed dial by a “Rolodex” type selection on the display or by dialing the location number (600 to 699). Enter the 3 digit location number to program, a ten character name, and the number to be dialed (including the line group 9, 8, or 7) .
IVX ADMINISTRATOR PROGRAMMING 2.9 32 EXTENSION FEATURE AUTHORIZATION Many extension features can be allowed/denied on a extension-by-extension’s basis. Station users can only program allowed features by using a combination of voice and LCD prompts from their phone. THE SEQUENCE OF PROGRAMMING IS AS FOLLOWS: 1. 2. 3. 4. 5. 6. 7. 8.
2.10 ADMINISTRATOR PROGRAMMING IVX 5. AUTO ATTENDANT BLOCK Blocks calls from being transferred to the station from the Auto Attendant. 6. LIVE RECORDING FEATURE If enabled, will allow the user to record conversations. 7. SERVICE OBSERVING Allows the user to monitor the conversations of those stations listed in the Service Observing list for his station. If Service Observing is YES, a list of allowed extensions must be input.
IVX ADMINISTRATOR PROGRAMMING 2.11 53 GUEST / INFO MAILBOXES Mailboxes numbered from 300 to 499 can be either a Guest or Info Mailbox. To create a new mailbox, input the mailbox number and select type: Guest or Info by pressing the PARK 3 Key. GUEST MAILBOXES Guest Mailboxes are designed to be used by personnel, such as outside sales or manufacturing personnel, who do not have an extension assigned to them. A Guest Mailbox requires no programming other than the name assigned.
IVX 2.12 ADMINISTRATOR PROGRAMMING These mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the information to be played) has been recorded. Deleting the personal greeting will turn “off” the mailbox. The sequence of programming is as follows: 1. 2. 3. 4. 5. MB NAME TYPE CF DAY CF NIGHT 300 DANA GUEST 302 LITERATURE INFO 114 9999 Each programming step is defined as follows: 1. MAILBOX NUMBER Input a mailbox number 300 to 499. 2.
IVX ADMINISTRATOR PROGRAMMING 2.13 54 GROUP MAILBOXES (INCLUDING BROADCAST) GROUP MAILBOXES Up to 16 Group Mailboxes (501 to 516) can be assigned. These can be used by anyone who knows the password to leave messages for all users listed as members of that group. The Administrator or Group Mailbox “owner(s)” may set, or change the list of Group Mailbox members.
2.14 ADMINISTRATOR PROGRAMMING 56 IVX CASCADE PAGING MAILBOXES Up to 10 Cascade Paging Mailboxes (in range 520 to 529) can be created. These can be assigned to anyone that requires additional levels of paging beyond the single level available in all user mailboxes. The paging numbers and number of times each is to be paged before the next paging number is added are programmed in this function.
IVX ADMINISTRATOR PROGRAMMING 2.15 BUSY PROMPT 530 The Busy Prompt is played to the caller if an extension is busy. Default is: "That extension is busy". HOLD PROMPT 532 This prompt is played to the caller after he has made a menu selection or input an extension number. Default is: "One moment please". Q / Z PROMPT 534 The Q/Z Prompt may be played to the caller when he has selected an Alphabetic Directory.
2.16 ADMINISTRATOR PROGRAMMING IVX ACD QUEUE PROMPT 538 Plays in an ACD Department when all extensions are busy and before the caller is put on hold. Default is: “Those extensions are busy, please hold and your call will be answered in the order received". ACD HOLD PROMPT 539 Is periodically played to callers on hold in an ACD Department when all extensions are busy. Default is: “Those extensions are still busy, please continue to hold".
IVX ADMINISTRATOR PROGRAMMING 2.17 63 MESSAGE ON HOLD PROGRAMMING MOH can be either live music (with an external music source connected to the MOH input connecter), or prerecorded music/messages can be stored on the disk and played continuously to a caller on hold. Three generic MOHs are stored as Prompt 591, 592 and 593.
2.18 ADMINISTRATOR PROGRAMMING FUNCTION 7 IVX REPORTS SERIAL PRINTER Connect a standard serial printer to the serial port of the system. The output from the serial port is: 8 data bits, 1 stop bit, and no parity. The baud rate is programmed by the Installer in Function 18. The pinout is: Data Transmit – Pin 2, Receive – Pin 3, and Ground – Pin 5. PC INTERFACE Connect a computer serial port to the serial port of IVX. Use a standard PC communications program such as ProCom to port the data to the PC.
