User guide

5. A
UTO ATTENDANT BLOCK
Blocks calls from being transferred to the station from the
Auto Attendant.
6. LIVE RECORDING FEATURE
If enabled, will allow the user to record conversations.
7. SERVICE OBSERVING
Allows the user to monitor the conversations of those sta-
tions listed in the Service Observing list for his station.
If Service Observing is YES, a list of allowed extensions
must be input.
Note: A Department number can be entered as an exten-
sion in the Service Observing list and will then automati-
cally include all members of the Department even if the
members of the Department are later changed.
8. TOLL RESTRICTION
Allows the user to place toll calls. If denied, the user can
only make non-toll calls, calls to numbers listed in the
Allow Exception Table, or calls via System Speed Dial.
DEPARTMENT MEMBER PROGRAMMING
Departments (200 - 209) are programmed by the Installer
and cannot be altered by the Administrator. However,
members of an ACD Department, while initially pro-
grammed by the Installer, can be added or deleted by cre-
ating or deleting the ACD Agent Log On/Off Key on their
phones. See Power User’s Guide page 22 for program-
ming these keys.
MAILBOX MAINTENANCE
User mailboxes are automatically created and assigned to
each station on the system. Guest/Info, Group, and
Cascade paging Mailboxes must be created by the
Installer or you in the following functions and assigned to
the appropriate individuals.
IVX
2.10 A
DMINISTRATOR
PROGRAMMING