User guide

ACD Q
UEUE PROMPT 538
Plays in an ACD Department when all extensions are busy
and before the caller is put on hold. Default is: “Those
extensions are busy, please hold and your call will be answered
in the order received".
ACD HOLD PROMPT 539
Is periodically played to callers on hold in an ACD
Department when all extensions are busy. Default is:
“Those extensions are still busy, please continue to hold".
HOLIDAY MAIN GREETING 540
The Holiday Main Greeting is played to callers when the
system has been manually placed in Holiday Mode.
Note: Night Mode programming for call routing will be
followed while in Holiday Mode. Default is: "Thank you
for calling, our office is closed in observance of the holiday. You
may dial your party’s extension, if known, or please call back
during normal business hours”.
62 RECORD D
IRECTORY NAMES
This function is accessible only if a Directory Branch has
been created as part of Auto Attendant programming.
First input the extension number, and then press 1 to
begin recording of the associated name and press 1 when
finished.
If the directory type is By Alpha, the name key (first letter
of either the first or last name) must also be programmed
in this function. The name key field is the numeric equiva-
lent to the letters appearing on a phone keypad (for Q or
Z use key number 1).
Make photocopies of the blank Programming Worksheet
for preparing directories and making future changes. As
names change, the Administrator may enter this function
and change any field.
IVX
2.16 A
DMINISTRATOR
PROGRAMMING