User guide

63 MESSAGE ON HOLD PROGRAMMING
MOH can be either live music (with an external music
source connected to the MOH input connecter), or pre-
recorded music/messages can be stored on the disk and
played continuously to a caller on hold. Three generic
MOHs are stored as Prompt 591, 592 and 593. Prompt 591
is three minutes of uninterrupted music (for use with
ACD if desired), Prompt 592 has periodic prompts to
“Please continue to hold”, while 593 has periodic prompts to
continue to hold or to dial 0 for the operator or dial an
extension number if known. Five custom MOHs can be
recorded via the MOH connector as prompts 594-598.
Note: These will be played as a loop since callers may be
connected to MOH at different times during its continu-
ous playback.
SOURCE TO CALLERS ON HOLD:
Prompt 590 Live external source
Prompt 591 Pre-recorded music
Prompt 592 Pre-recorded with “please continue to hold”
Prompt 593 Pre-recorded with “dial 0 or extension from
hold”
Prompt 594-598 Customer recorded message on hold
631 MOH SOURCE
This selects the source that will be played to caller on
hold. The range is 590 to 598. Default = 592 (generic
Message on Hold)
632 MOH RECORDING
Connect the message/music source to the MOH port on
the side of the cabinet, input the prompt number to be
recorded, press 1 to begin recording, press 1 when fin-
ished. The source will be played through the phone’s
speaker to aid in queuing. The recorded material will
then playback just as any other recording, press # to
accept the recording. The recorded material should not
have a “beginning” or “end” so that playback can loop
continuously.
IVX
ADMINISTRATOR PROGRAMMING 2.17