User guide

1.6 GENERAL DESCRIPTION

STANDARD FEATURES

AUTO ATTENDANT

Auto Attendant is like having an extra staff member on

board -- or, it may allow freeing up an existing employee

for other duties. Efficient call handling is assured by up to

six menu levels, 40 audiotext branches, directory,

Day/Night/Holiday modes, and primary and secondary

answering capability.

However, selected stations (such as lobby phones, top

executives, etc.) can be blocked from receiving calls direct-

ly from the Auto Attendant.

AUTOMATIC MAILBOX CREATION

From the moment an IVX system is up-and-running, mail-

boxes are automatically created with generic greeting and

forwarding default values for all users -- there’s no waiting

for users to record personal greetings. However, at that

point, users are able to easily create their own custom

greetings.

CALL STATISTICS

IVX tracks call activity by Line, Extension, Department,

and System. Summary Reports that are easy to read and

interpret are easily printed by the System Administrator.

CALL

FORWARD:BUSY/NO ANSWER AND ALL CALLS

The Installer can easily control Call Forward Busy/No

Answer for each station on the system -- in both Day and

Night Mode. In addition, individual user control their

own Call Forward All Calls.

CALL PICK-UP

Pressing the dedicated PICK-UP Key and a user’s Station

Key or dialed extension number allows a user to intercept

a ringing department or station -- minimizing caller

aggravation caused by unanswered ringing.

ALL TRANSFER (LIVE)

Both supervised and blind transfers are accomplished by

pressing the destination Station Key-- or by pressing the

TRANS Key and the destination extension number.

IVX