Use and Care Manual

ManualsBrandsExcalibur ManualsAppliances9-Tray Electric Food Dehydrator with Clear Door Adjustable Temperature Settings and 26-Hour Timer

TROUBLE SHOOTING GUIDE

All Excalibur

Dehydrators are checked three times for any electrical or mechanical problems.

They are shipped in perfect working order. If you see any damage to the machine due to

rough shipping you must report it to the shipper or dealer you purchased from. Excalibur

will not be responsible for damage due to shipping. Technical support may be contacted

at (800) 875-4254 or (916)381-4254 from 8am-5pm Mon-Fri Pacific Standard Time.

Problem Answer

Nothing turns ON

Test the outlet with another appliance that works. Test the

dehydrator on another outlet that you know has power.

Fan makes a

rubbing noise

Due to rough shipping the trays may have been forced into the fan’s

protective screen. Take out the trays, and blow on the fan blade to

locate where it is rubbing against the screen. You may need to turn the

fan on and press gently against the screen and listen where the noise

increases. With a pair of needle nose pliers pull the screen away from

the fan blade at point of contact.

No heat, but fan

works

Remove trays and check for any loose wires. There may be a piece

of dust or shipping debris blocking the tiny electrical points in the

thermostat, or it may simply be stuck due to rough shipping. With the

fan running, turn the knob back and forth between the highest and

lowest settings pausing for a moment on each setting. Repeat for 40

knob rotations. Then with the fan turning, stop the rotation of the fan

by pressing against the metal mesh screen towards the fan blade until

it stops. This will make a loud noise - this is OK. Use your attened

hand - never place any object through the square holes in the screen.

With the fan blade stopped look for glowing, if you see glowing,

immediately let go of the screen, you have cleared the points and your

unit is xed. If there is no glowing you must replace the fuse. Fuses

are available on-line.

Polyscreens missing

The polyscreens are all placed on the bottom or top tray. Take out all

the trays and look inside the dehydrator with sufcient light so you can

see them. They are there.

Accessories are

missing

Kitchen accessories are shipped in the dehydrator box with exception

of larger items like the apple peeler, v-slicer, jerky gun or cannon.

They are placed on the side of the dehydrator and may have slid

underneath. Double check by removing all packaging. Paraexx

™

sheets are the same color as the corrugated box, so look closely.

Door seems to be

broken or scratched

at bottom

Most high-quality plastic parts are injection molded. A mold is put

into a plastic injection-molding machine, where the plastic is melted

and injected under extremely high pressure into the mold. Where the

plastic enters the mold is called the gate. All plastic parts must have

a gate. Most gates are in an area that is not seen. The best place for

the gate on the door was the center on the bottom. We break the gate

off and if necessary le off any sharp edges. Due to design constraints

this is the best we can do.