Warranty

MANUFACTURER’S LIMITED DOOR WARRANTY
Effective: March 10, 2014
Exclusive Wood Doors warrants its products (factory finished or unfinished) sold under this limited warranty, if not expressly
excluded from this guaranteed to be of quality material and workmanship and to be free from defects at the time of shipment for 5-
years on Mahogany (Mara Macho) doors ,and 1-year on all other wood species, glass inserts and factory finishing from the date of
purchase that would render them unserviceable or unfit for the ordinary purposes for which each door is usually recommended.
This warranty takes precedence over all other warranties, expressed or implied.
Exclusive Wood Doors will (1) repair, (2) replace or (3) refund, at our sole discretion, any defective part or product to be defective
within the specified warranty period. Exclusive Wood Doors maximum liability is limited to the amount of the original purchase
price and will not cover the costs of labor, installation or finishing for any replacement door. The manufacturer shall not be liable
for doors repaired or replaced without its prior written consent.
-In the case of damage, misuse or abuse caused by other parties, or beyond the control of Exclusive Wood Doors. All products
must be inspected upon receipt of shipment, damage claims are void after product has been received and signed for as “Free of
Damages”. In the event of damages, contact our customer service team within 24 hours of receipt of shipment and make notations
to the freight carrier bill of lading.
-In the case of an obvious defect upon receipt of shipment from the manufacturer, notice must be given within 30 days thereafter
and before the door/unit is hung, installed or treated in any manner.
-Written notice of any claim under this guarantee must be reported to the manufacturer or its agent promptly when discovered, and
in any event within the 5-year or above stated warranty period pertaining to the product.
ALLOWABLE TOLERANCES
Warp shall not be considered a defect unless it exceeds ¼” inch in the plane of the door itself. Warp is any distortion in the door
itself, and does not refer to the relation of the door to the frame or jamb in which it is hung. The term warp shall include bow, cup,
and twist.
-In measuring the amount of warp present in a door the following method shall be used: Bow, cup, and twist shall be measured by
placing a straightedge, taut wire or string on the suspected concave face of the door at any angle
(i.e., horizontally, vertically, diagonally), with the door in its installed position. The measurement of bow, cup, and twist shall be
made at the point of maximum distance between the straightedge, taut wire, or string and the face of the door.
Action on any claim for warp or photographing may be deferred at the option of Exclusive Wood Doors for a period not to exceed
12 months from the date of claim. If a door has been installed prior to such claim being made, the door must remain hung in the
original installation during the period of deferment, to permit conditioning to humidity and temperature.
MATTERS EXCLUDED FROM THIS WARRANTY
An overhang is required to retain this warranty.
The protective overhang is equal to, or greater than the distance from the bottom of the threshold to the base of the overhang .
The following are circumstances which are not considered the responsibility of
Exclusive Wood Doors and will void the warranty:
-Natural variations in color or texture of the wood are not to be
Considered defects.
-Doors in excess of 36” in width or 96” in height.
-Failure to properly seal and finish all door/sidelite/transom surfaces,
edges and or jambs. This includes bores, mortis pockets, and multipoint prep.
-Unsatisfactory service or appearance caused by failure to follow
the “Handling, Care, and Finish Instructions” set forth herein is not
covered by this warranty.
-The install of any damaged product, or modification, repair or replacement
without written consent from Exclusive Wood Doors.
-Any use of the product other than for which it was intended, doors that are not
properly hung and do not swing freely.
Exclusive Wood Doors shall not be liable for consequential, indirect, or incidental damages, or any amount in excess of the
manufacturer’s price for the shipment involved, whether the claim is for breach of warranty or negligence.
45 Degree
Angle