User's Guide

Terminology
When features, functionality, or operation is specific to a switch family, such as ExtremeSwitching, the
family name is used. Explanations about features and operations that are the same across all product
families simply refer to the product as the switch.
Providing Feedback
The Information Development team at Extreme Networks has made every eort to ensure the accuracy
and completeness of this document. We are always striving to improve our documentation and help
you work better, so we want to hear from you. We welcome all feedback, but we especially want to
know about:
• Content errors, or confusing or conflicting information.
• Improvements that would help you find relevant information in the document.
• Broken links or usability issues.
If you would like to provide feedback, you can do so in three ways:
• In a web browser, select the feedback icon and complete the online feedback form.
• Access the feedback form at https://www.extremenetworks.com/documentation-feedback/.
• Email us at [e-mail].
Provide the publication title, part number, and as much detail as possible, including the topic heading
and page number if applicable, as well as your suggestions for improvement.
Getting Help
If you require assistance, contact Extreme Networks using one of the following methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base; manage support cases and
service contracts; download software; and obtain product licensing, training, and certifications.
The Hub
A forum for Extreme Networks customers to connect with one another, answer questions, and share
ideas and feedback. This community is monitored by Extreme Networks employees, but is not
intended to replace specific guidance from GTAC.
Call GTAC
For immediate support: [phone] (toll-free in U.S. and Canada) or 1 [phone]. For the
support phone number in your country, visit: www.extremenetworks.com/support/contact
Before contacting Extreme Networks for technical support, have the following information ready:
• Your Extreme Networks service contract number, or serial numbers for all involved Extreme
Networks products
• A description of the failure
• A description of any actions already taken to resolve the problem
• A description of your network environment (such as layout, cable type, other relevant environmental
information)
• Network load at the time of trouble (if known)
Terminology
Preface
18 Extreme AirDefense User Guide for version 10.5.