User's Guide
Table Of Contents
- Table of Contents
- Preface
- Introduction
- Extreme AirDefense New User Experience
- Dashboard
- View Dashboard
- Create a Dashboard
- Manage Your Dashboard
- Delete the Dashboard
- Dashboard Widgets
- WIPS Widgets
- Widget - Top Criticalities
- Widget - Top Security Alarms
- Widget - Top Wireless Exploits
- Widget - Top Wireless Extrusions
- Widget - Top Vulnerabilities
- Widget - Severity by Device
- Widget - Severity by Tree Level
- Widget - Rogue Access Points
- Widget - Recent Rogue Events
- Widget - Anomalies
- Widget - Top BT Security Alarms
- Widget - BT Security Threat By Category
- Widget - BT Security Threat by Tree Level
- STATs Widgets
- COMPLIANCE Widgets
- WIPS Widgets
- Network View
- Alarm View
- Configuration
- Appliance Management
- Appliance Settings
- Backup / Restore Status
- Certificate / Key Validation
- Certificate Manager
- Configuration Backup
- Configuration Clear
- Configuration Restore
- Download Logs
- Language
- Login / SSH Banners
- Redundant Appliance Sync
- Structure Configuration
- Auto-Placement Rules
- Discovery Profile and Polling Configuration
- Communication Profile
- Security Profile
- Alarm Action Manager
- Device Action Manager
- Sensor Manager
- Alarm Configuration
- Wired Network Monitoring
- Performance Profile
- Environment Monitoring
- Client Types
- Appliance Settings
- Device Age Out
- Configuration Backup
- Forensic and Log Backup
- Configuration Restore
- Download Logs
- Redundant Appliance Synchronization
- Configuration Clear
- Language Settings
- License Management
- User Management
- Relay Server
- System Settings
- Appliance Management
- System Overview
- AirDefense in Standalone Mode
- System Components
- System Requirements
- Version Compatibility for Upgrade
- Connecting to Hardware Appliance
- Configuring the Appliance
- System Configuration
- Selecting and Deploying APs and Sensors
- Connecting to the Network
- Assigning User Interfaces
- Basic Navigation
- Alarm Time Reporting
- Extreme AirDefense on Virtual Platform
- Menu
- AirDefense Dashboard
- Network Tab
- Capabilities with a Central Management License
- Select-Network View
- Network Devices
- Association Tree
- Network Graph
- Network Filters
- Actions Menu
- Actions Descriptions
- Advanced Search
- Alarms
- Configuration Tab
- Search
- Appliance Platform
- Security & Compliance
- Network Assurance
- Infrastructure Management
- Operational Management
- Alarm Action Manager
- Alarm Configuration
- Client Types
- Device Action Manager
- Device Age Out
- Job Status
- Location Based Services
- Location Subscriber Profiles
- Pending State - Audit
- Sensor Only Settings
- Sensor Operation
- Appliance Management
- Appliance Settings
- Backup / Restore Status
- Certificate / Key Validation
- Certificate Manager
- Configuration Backup
- Configuration Clear
- Configuration Restore
- Download Logs
- Language
- Login / SSH Banners
- Redundant Appliance Sync
- Account Management
- Drop-down Menu Access
- DevicesDrop-down Menu
- Device Functions Requiring More Explanation
- Network Level Drop-down Menus
- Global Tools
- Floor Plan Actions
- Floor Manipulation Tools
- Unplaced Devices Level Drop-down Menu
- Security
- WLAN Management
- Central Management Console
- ADSPAdmin
- Accessing the ADSPadmin Console
- Manage System
- Manage the Database
- Software
- Configure AirDefense
- Configure IDS
- IP Address Configuration
- IPv6
- NETPORT
- DNS Configuration
- Bonding Configuration
- hname Configuration
- dname Configuration
- Time Configuration
- Time Zone Configuration
- NTP Configuration
- PING Config
- SNMP Agent Configuration
- SNMP Community String Configuration
- SNMP Trap Configuration
- HTTP Configuration
- PANIC Configuration
- UIPORT Configuration
- Troubleshooting
- AirDefense Icons
- Legacy Content
- Menu
- AirDefense Dashboard
- Network Tab
- Capabilities with a Central Management License
- Select-Network View
- Network Devices
- Association Tree
- Network Graph
- Network Filters
- Actions Menu
- Actions Descriptions
- Advanced Search
- Alarms
- Configuration Tab
- Search
- Appliance Platform
- Security & Compliance
- Network Assurance
- Infrastructure Management
- Operational Management
- Alarm Action Manager
- Alarm Configuration
- Client Types
- Device Action Manager
- Device Age Out
- Job Status
- Location Based Services
- Location Subscriber Profiles
- Pending State - Audit
- Sensor Only Settings
- Sensor Operation
- Appliance Management
- Appliance Settings
- Backup / Restore Status
- Certificate / Key Validation
- Certificate Manager
- Configuration Backup
- Configuration Clear
- Configuration Restore
- Download Logs
- Language
- Login / SSH Banners
- Redundant Appliance Sync
- Account Management
- Drop-down Menu Access
- DevicesDrop-down Menu
- Device Functions Requiring More Explanation
- Network Level Drop-down Menus
- Global Tools
- Floor Plan Actions
- Floor Manipulation Tools
- Unplaced Devices Level Drop-down Menu
- Security
- WLAN Management
- Central Management Console
- ADSPAdmin
- Accessing the ADSPadmin Console
- Manage System
- Manage the Database
- Software
- Configure AirDefense
- Configure IDS
- IP Address Configuration
- IPv6
- NETPORT
- DNS Configuration
- Bonding Configuration
- hname Configuration
- dname Configuration
- Time Configuration
- Time Zone Configuration
- NTP Configuration
- PING Config
- SNMP Agent Configuration
- SNMP Community String Configuration
- SNMP Trap Configuration
- HTTP Configuration
- PANIC Configuration
- UIPORT Configuration
- Troubleshooting
- AirDefense Icons
- Glossary
Getting Started
You must first determine the MAC address of the Wireless Client or the device name of the Wireless
Client. One way to do this is to right-click on the Wireless Client while in the GUI and copy the MAC
address. If for some reason you cannot copy the MAC address, you can click the question mark next to
the Troubleshoot Device field to display hints on how to determine the MAC address or device name.
Once you know the MAC address or device name of the Wireless Client, type in one of them and click
the Start button near the center of the Troubleshooting webpage.
Note
If you enter a device name that is not recognized, the Device Selection Wizard on page 394
will display where you can search for the device.
The Troubleshooting tool runs the troubleshooting test and starts loading troubleshooting data into the
application.
When 100% of the troubleshooting data is loaded, the data is displayed in the application. For an
explanation of the loaded data, refer to the Wireless Client Status on page 397, Results Summary on
page 397, and Observed Network on page 399 topics.
MAC Address Hints
Click on the question mark
next to the Troubleshoot Device field to display hints on how to
determine the MAC address or device name of a Wireless Client.
Find MAC Address-Windows
To find the MAC address on a Windows™ system:
1. In the Windows™ system user interface, select the icon.
The Windows™ menu displays.
Legacy Content
Connection Troubleshooting
Extreme AirDefense User Guide for version 10.5. 931