User's Guide
Table Of Contents
- Table of Contents
- Preface
- Introduction
- Extreme AirDefense New User Experience
- Dashboard
- View Dashboard
- Create a Dashboard
- Manage Your Dashboard
- Delete the Dashboard
- Dashboard Widgets
- WIPS Widgets
- Widget - Top Criticalities
- Widget - Top Security Alarms
- Widget - Top Wireless Exploits
- Widget - Top Wireless Extrusions
- Widget - Top Vulnerabilities
- Widget - Severity by Device
- Widget - Severity by Tree Level
- Widget - Rogue Access Points
- Widget - Recent Rogue Events
- Widget - Anomalies
- Widget - Top BT Security Alarms
- Widget - BT Security Threat By Category
- Widget - BT Security Threat by Tree Level
- STATs Widgets
- COMPLIANCE Widgets
- WIPS Widgets
- Network View
- Alarm View
- Configuration
- Appliance Management
- Appliance Settings
- Backup / Restore Status
- Certificate / Key Validation
- Certificate Manager
- Configuration Backup
- Configuration Clear
- Configuration Restore
- Download Logs
- Language
- Login / SSH Banners
- Redundant Appliance Sync
- Structure Configuration
- Auto-Placement Rules
- Discovery Profile and Polling Configuration
- Communication Profile
- Security Profile
- Alarm Action Manager
- Device Action Manager
- Sensor Manager
- Alarm Configuration
- Wired Network Monitoring
- Performance Profile
- Environment Monitoring
- Client Types
- Appliance Settings
- Device Age Out
- Configuration Backup
- Forensic and Log Backup
- Configuration Restore
- Download Logs
- Redundant Appliance Synchronization
- Configuration Clear
- Language Settings
- License Management
- User Management
- Relay Server
- System Settings
- Appliance Management
- System Overview
- AirDefense in Standalone Mode
- System Components
- System Requirements
- Version Compatibility for Upgrade
- Connecting to Hardware Appliance
- Configuring the Appliance
- System Configuration
- Selecting and Deploying APs and Sensors
- Connecting to the Network
- Assigning User Interfaces
- Basic Navigation
- Alarm Time Reporting
- Extreme AirDefense on Virtual Platform
- Menu
- AirDefense Dashboard
- Network Tab
- Capabilities with a Central Management License
- Select-Network View
- Network Devices
- Association Tree
- Network Graph
- Network Filters
- Actions Menu
- Actions Descriptions
- Advanced Search
- Alarms
- Configuration Tab
- Search
- Appliance Platform
- Security & Compliance
- Network Assurance
- Infrastructure Management
- Operational Management
- Alarm Action Manager
- Alarm Configuration
- Client Types
- Device Action Manager
- Device Age Out
- Job Status
- Location Based Services
- Location Subscriber Profiles
- Pending State - Audit
- Sensor Only Settings
- Sensor Operation
- Appliance Management
- Appliance Settings
- Backup / Restore Status
- Certificate / Key Validation
- Certificate Manager
- Configuration Backup
- Configuration Clear
- Configuration Restore
- Download Logs
- Language
- Login / SSH Banners
- Redundant Appliance Sync
- Account Management
- Drop-down Menu Access
- DevicesDrop-down Menu
- Device Functions Requiring More Explanation
- Network Level Drop-down Menus
- Global Tools
- Floor Plan Actions
- Floor Manipulation Tools
- Unplaced Devices Level Drop-down Menu
- Security
- WLAN Management
- Central Management Console
- ADSPAdmin
- Accessing the ADSPadmin Console
- Manage System
- Manage the Database
- Software
- Configure AirDefense
- Configure IDS
- IP Address Configuration
- IPv6
- NETPORT
- DNS Configuration
- Bonding Configuration
- hname Configuration
- dname Configuration
- Time Configuration
- Time Zone Configuration
- NTP Configuration
- PING Config
- SNMP Agent Configuration
- SNMP Community String Configuration
- SNMP Trap Configuration
- HTTP Configuration
- PANIC Configuration
- UIPORT Configuration
- Troubleshooting
- AirDefense Icons
- Legacy Content
- Menu
- AirDefense Dashboard
- Network Tab
- Capabilities with a Central Management License
- Select-Network View
- Network Devices
- Association Tree
- Network Graph
- Network Filters
- Actions Menu
- Actions Descriptions
- Advanced Search
- Alarms
- Configuration Tab
- Search
- Appliance Platform
- Security & Compliance
- Network Assurance
- Infrastructure Management
- Operational Management
- Alarm Action Manager
- Alarm Configuration
- Client Types
- Device Action Manager
- Device Age Out
- Job Status
- Location Based Services
- Location Subscriber Profiles
- Pending State - Audit
- Sensor Only Settings
- Sensor Operation
- Appliance Management
- Appliance Settings
- Backup / Restore Status
- Certificate / Key Validation
- Certificate Manager
- Configuration Backup
- Configuration Clear
- Configuration Restore
- Download Logs
- Language
- Login / SSH Banners
- Redundant Appliance Sync
- Account Management
- Drop-down Menu Access
- DevicesDrop-down Menu
- Device Functions Requiring More Explanation
- Network Level Drop-down Menus
- Global Tools
- Floor Plan Actions
- Floor Manipulation Tools
- Unplaced Devices Level Drop-down Menu
- Security
- WLAN Management
- Central Management Console
- ADSPAdmin
- Accessing the ADSPadmin Console
- Manage System
- Manage the Database
- Software
- Configure AirDefense
- Configure IDS
- IP Address Configuration
- IPv6
- NETPORT
- DNS Configuration
- Bonding Configuration
- hname Configuration
- dname Configuration
- Time Configuration
- Time Zone Configuration
- NTP Configuration
- PING Config
- SNMP Agent Configuration
- SNMP Community String Configuration
- SNMP Trap Configuration
- HTTP Configuration
- PANIC Configuration
- UIPORT Configuration
- Troubleshooting
- AirDefense Icons
- Glossary
d. Click the Use this Device. The Wireless Client's MAC address is placed in the Troubleshoot
Device field where you can proceed to troubleshoot it. If more than one device is found, the list
of devices will update. Click Try Again and then repeat steps. You may have to keep trying again
until there is only one device found.
Note
After following these steps and the device list is empty, please choose another sensor
to retry.
Troubleshoot Another Wireless Client
To troubleshoot another station, enter the device's MAC address or device name in the Troubleshoot
Device field and then click the Start button.
The Troubleshooting data loads.
Wireless Client Status
A Wireless Client status message is displayed after troubleshooting has completed. If no problems were
observed, a green message box is displayed that indicates so.
If a problem was observed that needs further investigation, a orange message box is displayed stating
the problem.
If a problem was observed that is definitely the reason a station cannot connect to the network, a red
message box is displayed showing the reason for failure.
Results Summary
Troubleshooting results are summarized in the Results Summary window. If no problems were
observed, you may see a Results Summary window similar to the one shown below.
Legacy Content
Connection Troubleshooting
Extreme AirDefense User Guide for version 10.5. 939