User manual

Troubleshooting your Fitbit Blaze

If your tracker is not working properly, review our troubleshooting information

below. For other problems or more details, visit http://help.fitbit.com.

Heart-rate signal missing

Blaze continuously tracks your heart rate while you’re exercising and throughout the

day. Occasionally the heart rate tracker may have difficulty finding a good enough

signal to show a heart rate.

If you’re not getting a heart rate signal, first make sure you’re wearing your tracker

correctly, either moving it higher or lower on your wrist or tightening or loosening

the band. After a short wait, you should see your heart rate again. If a heart rate

signal is still not found, check your Heart Rate Tracking setting in your tracker’s

Settings menu and make sure it’s set to On or Auto.

Unexpected behavior

If you experience one of the following problems, it may be fixed by restarting your

tracker:

• Not syncing despite successful setup

• Not responding to button presses, taps, or swipes

• Unresponsive despite being charged

• Not tracking your steps or other data

Note: Restarting is not the same thing as shutting down your tracker. The Shut

down option is available in the tracker’s Settings menu to help you preserve

battery life. Restarting your tracker as described below reboots the device.

Restarting your tracker does not delete any data except call, text, and

calendar notifications.

To restart your tracker: