User Manual
Table Of Contents
- Get Started
- Set up Fitbit Versa
- Basics
- Apps and Clock Faces
- Notifications
- Timekeeping
- Activity and Sleep
- Fitness and Exercise
- Music and Podcasts
- Fitbit Pay
- Weather
- Restart, Erase, and Update
- Troubleshooting
- General Info and Specifications
- Regulatory and Safety Notices
Troubleshooting
If your watch is not working properly, review our troubleshooting guidance below.
Visit help.fitbit.com for more information.
Heart-rate signal missing
Versa continuously tracks your heart rate while you're exercising and throughout
the day. Occasionally, the heart-rate sensor on your watch may have difficulty
finding a good signal. When this happens, you'll see dashed lines where your
current heart rate usually appears.
If you're not getting a heart-rate signal, first make sure you're wearing your watch
correctly, either by moving it higher or lower on your wrist or by tightening or
loosening the band. Versa should be in contact with your skin. After holding your
arm still and straight for a short time, you should see your heart rate again.
If the heart rate signal is still missing, open the Settings app ( )on your watch
and make sure Heart Rate is set to On.
GPS signal missing
Environmental factors including tall buildings, dense forest, steep hills, and even
thick cloud cover can interfere with your phone's ability to connect to
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