User Guide

427-0089-00-12 Version 180 August 2020 40
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Basic Operation and Configuration
Use the following procedure and solvents, as required:
• Acetone – removal of grease
• Ethanol – removal of fingerprints and other contaminants
• Alcohol – final cleaning (before use)
Step 1 Immerse lens tissue (optical grade) in Alcohol, Acetone, or Ethanol (reagent grade).
Step 2 With a new tissue each time, wipe the lens in an “S” motion
(so that each area of the lens will not be wiped more than once).
Step 3 Repeat until the lens is clean. Use a new tissue each time.
Image freezes momentarily
By design, the camera image freezes momentarily on a periodic basis during the Flat Field
Correction cycle (also known as Non-Uniformity Correction or NUC). The camera performs FFC at
regular intervals or when the ambient temperature changes, but FFC can also be performed
manually using the NUC button on the Live Video page (see Perform IR NUC Calibration, pg. 27). A
shutter activates inside the camera and provides a target of uniform temperature, allowing the
camera to correct for ambient temperature changes and provide the best possible image.
No video
If the camera will not produce an image, check the video connection at the camera and at the
display. If the connectors appear to be properly connected but the camera still does not produce an
image, ensure that power has been properly applied to the camera and the circuit breaker is set
properly. If a fuse was used, be sure the fuse is not blown. If the video cabling is suspected as a
possible source of the problem, plug a monitor into the BNC connection inside the camera and
determine if it produces an image.
When the camera is powered on, it will do a NUC operation shortly after startup. If it is uncertain if
the camera is receiving power, it may be useful to listen to the camera to hear if the click-click of the
shutter mechanism can be heard. It may only be possible to perform this test when the camera is on
a work bench rather than in its installed position.
If the camera still does not produce an image, contact the FLIR dealer or reseller who provided the
camera, or contact FLIR directly.
Unable to communicate over ethernet
First check to ensure the physical connections are intact and that the camera is powered on and
providing analog video to the monitor.
By default the camera will broadcast a discovery packet two times per second. Use the FLIR
Discovery Network Assistant (DNA) or a packet sniffer utility such as Wireshark and confirm the
packets are being received by the PC from the camera.
Unable to view video stream
If the video stream from the camera is not displayed, it could be that the packets are blocked by the
firewall, or there could be a conflict with video codecs that are installed for other video programs.