Warranty Guide

Updated 02/01/21 Page 2 of 2
REFUNDS AND RETURNS
To receive a refund, you first need to contact Flow
Wall by calling [phone] option 2 or send us
an email at: [e-mail].
You may return new items purchased DIRECTLY
from flowwall.com within 30 days of delivery for a
refund of the cost of the product. The product(s)
must be returned in the original packaging,
including any parts, accessories, manuals, and
documentation and be in resalable condition.
You will be required to pay the cost of return
shipping to Flow Wall’s warehouse location.
Returned products must arrive at our warehouse
within 45 days of the original delivery to qualify.
You should receive your refund to be credited to
your bank account within 3 to 4 weeks.
You must provide a copy of your sales receipt or
other acceptable proof of purchase.
To the extent permitted by law, all sales of Flow
Wall’s products are governed by Utah law,
without giving effect to its conflict of law provisions.
ITEMS NOT COVERED UNDER WARRANTY
Commercial or Institutional use including, but not
limited to multi-family residential units, hotels,
garages, and other commercial related institutional
applications.
Damage caused by shipping, accidents, fading,
staining, natural weathering, misuse, alterations or
repairs. No other person is authorized to assume
liability on behalf of Flow Wall and in no event shall
Flow Wall be liable for any contributory or
subsequent damage related to the merchandise
purchased from Flow Wall.
Rust, seepage, or bleeding from crevices or hidden,
non-finished surfaces inherent in some ornate
designs and/or oxidation of panels resulting from
exposed metals that have been scratched, chipped
or not maintained as outlined in the care and
maintenance instructions.
Failure caused by unreasonable, unforeseen use or
abuse.
Natural fading, color variations, veining, crazing or
hairlines, scaling, patinas or fillers necessary and
inherent to certain types of natural stone. Normal
fading of frame finish. Accidental damage (including
fire, wind or other acts of God).
Permanent stains caused by oils or other similar
substances.
Hard-water deposits or calcium build-up due to
minerals.
Installation combined with other manufacturer's
products or incorrect installation from Flow Wall's
instructions.
Failures caused by any third-party product, service,
or system connected in conjunction with Flow
Wall products.