Information

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Buy Gold. Make your investment count.
Protect Your Investment and Minimize Business Downtime
with Gold Membership
Gold Membership is much more than just a repair
warranty. It is a comprehensive maintenance and
support program that offers expanded coverage for
Fluke Networks’ products and accessories. It provides a
premium level of support to minimize business down-
time and ensure a high return on your investment.
3-Year Gold Membership provides a 10% discount off
current Gold pricing along with 3-year price protection.
On average customers can save up to 19%
over 3-years by taking advantage of the 3-year
Gold Membership option. Gold Membership is available
for most Fluke Networks products in 1-year or
3-year (save 10% with 3-year) contracts.
What’s Included with Gold Membership?
Benets Gold Member Non-Gold Member
Live Technical Support with exclusive phone numbers
3
FREE Repair with “rst on bench” turnaround service
3
Loaner Equipment Service*
3
FREE Accessory Replacements**
3
FREE Annual Calibration
3
Member Only Promotions
3
Access to Technical Support Web, Email and Phone Web and Email
Response time from Technical Support <2 Hours <24 Hours
Customer Support—Phone and Email 24x7x365 7am-5pm (Pacic Time)
Primary Case Handling Technical Support Engineer Customer Service Agent
*Available in certain geographies
**Applies to accessories included in the original product bundle
www.flukenetworks.com/gold
Gold Membership Privileges
Technical support
Unlimited 24/7 technical expertise with local language support. Gold members are provided with direct members-only priority
phone numbers to our world-class Technical Assistance Centers (TAC).
Repair
Unlimited, no-hassle, no-charge PRIORITY repair services including labor, parts and shipping.
Loaner unit
A loaner unit or replacement unit can be provided during repair, available the next business day for ZERO downtime.
Accessories
Parts and accessories that shipped with your unit and have been qualied as defective or faulty by our technical assistance center
will be replaced free of charge during the term of your Gold membership.
Calibration
One annual precision calibration and factory refresh per annual contract period. In addition, all accessories are inspected and
replaced if faulty.
Upgrades/Updates
Valuable software and rmware upgrades for your unit during the year giving you the latest functionality, improving technical ef-
ciency and troubleshooting.
Discounts and Members-Only Promotions
Special discounts are offered to Gold customers on new products, enhancements and used demo equipment.
Easy Access to Gold Entitlements
Upon purchase, your company will receive a unique Gold Membership Number and PIN for secure access to your online Gold account.
Gold Support
Gold Support
To see a list of supported countries and full terms and conditions, go to www.flukenetworks.com/gold.
Contact your local Fluke Networks representative and order your Gold Membership today!