4-bay Desktop Network Storage USER'S MANUAL freeStor 4020

IP address and ending IP address must be the same.

If the network configuration is correct and it still doesn’t work, the DHCP service might not be

working properly. Restart the storage system.

Problem: The users cannot access the storage system using FTP.

Resolution: Make sure that Enable FTP server is selected on the Network page and that the

users are using the correct address for accessing the storage system.

If the network configuration is correct and the users are using the proper address and it still

doesn’t work, the FTP service might not be working properly. Restart the storage system.

B.3 Troubleshooting DiskSafe Express

This section provides general information about common problems that you might have with

DiskSafe Express and steps you can take to resolve them.

Note: If you need help from Technical Support, you might be asked to create a

diagnostic file. For information about this procedure, refer to Creating a

diagnostic file.

Problem: The disk that I want to protect isn’t listed.

Resoultion: DiskSafe Express does not support dynamic disks. These types of disks are

automatically filtered from the list of disks that you can protect.

Problem: Authentication errors occur when I try to protect a disk.

Resolution:

• When adding a storage system, make sure that you’re using the correct name or IP

address of the storage system. You can enter a storage system name only if that name is

registered with a DNS server on your network.

• Make sure the computer is connected to the network and can otherwise access the

storage system. To check the network connection, click Start Æ Run and type “cmd”. At the

command prompt, type the following: “ping IP_address” where IP_address is the IP

address of the storage system. If you do not see “Reply from...”, the problem is with your

network.

• If the storage system already exists, select it in the list of backup locations and then click

Remove. Then click Add to add it again. This resets the settings in the iSCSI initiator which

might be causing the authentication problem.