Use and Care Guide
30
BEFORE YOU CALL
Solutions to Common Problems:
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided
with the problem listed.
Problem Cause / Solution
Entire appliance does not
operate.
Appliance not connected. Make sure power cord is plugged properly into outlet.
Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
Oven Problems
Poor baking results. Many factors affect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat the oven to the set temperature
before placing food in the oven. Try adjusting the recipe's recommended temperature
or baking time. See
“Adjusting the oven temperature” on page 22 if you feel the oven
is too hot or too cool.
Flames inside oven or smoking
from oven vent.
Excessive spills in oven. Grease or food spilled onto the oven bottom or oven cavity.
Wipe up excessive spills before starting the oven. If flames or excessive smoke are
present when using broil, see
“Setting Broil” on page 21.
Oven smokes excessively when
broiling.
Incorrect setting. Follow the “Setting Broil” instructions on page 21.
Meat too close to the broil element or burner. Reposition the broil pan to provide
proper clearance between the meat and broil element or burner. Remove excess fat
from meat. Cut remaining fatty edges to prevent curling, but do not cut into lean.
Grease build up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Grease or food splatters will cause excessive smoking.
Oven portion of appliance does
not operate.
The time of day is not set. The clock must be set in order to operate the oven. See
“Setting the Clock” on page 18.
Be sure the oven controls are set properly for the desired function. See “Oven Control
Features” starting on page 18 and review instructions for the desired cooking function
in this manual or see “Entire Appliance Does not Operate” in this checklist.
Gas Cooktop Problems
Surface burner flame uneven or
only part way around burner cap.
Burner slots or ports are clogged. With the surface burner OFF and cool, clean ports
with a small-gauge wire or needle. If moisture is present after cleaning, lightly fan the
flame and allow the burner to operate until flame is full.
Burner caps are not seated properly. Check that all burner caps are level and seated
correctly on the burner heads. See
“Cleaning the cooktop and surface burners” in the
Care & Cleaning section on page 25 for additional cleaning instructions.