Use & Care Guide

40
TROUBLESHOOTING
Concern Potential Cause Common Solution
Water/Moisture/Frost Outside Refrigerator
Moisture
collects on
outside of
refrigerator
or between
doors.
• Weather is humid. • This is normal in humid weather.
When humidity is lower, the
moisture should disappear.
Food/Drinks in Fresh Food Compartment/Custom-Flex™ Drawer
Food is
freezing.
• Temperature setting is
too low.
• Temperature sensor is
covered by food (right
side of fresh food area).
• Food is covering the air
ports.
• Move the setting to a higher degree.
• Allow space for air flow to the
sensor.
• Allow space between the air ports
and the food.
Connectivity
Diculty
connecting
the smart
appliance.
• Trouble connecting
the smart appliance to
your wifi network or
experiencing an issue
with the app.
• Please visit Frigidaire.com and
select the Owner Support section to
view “Frequently Asked Questions”.
Appliance
has lost
connection
to the
network
or shows
appliance
is not
connected.
• Possible power outage.
• Possible modem failure.
• Possible router failure.
• Possible internet outage
in the area.
• Check house lights. Call local
electric company.
• Check appliance for functionality
(i.e. open doors and make sure
lights work, press a key on the
control and see if it responds).
• Check that the router and modem
are power on and connected to
the internet.
• Ensure that other connected
devices in the home can
communicate with the internet.