User manual

Table Of Contents
Troubleshooting and tips
Executing a reset
If the device no longer responds to your inputs, select one of the following options:
Forced shut down
Keep the ON/OFF button pressed for at least 4 seconds.
The device will shut down. You can then restart it.
Carry out a battery reset
21
The battery reset button (1 ) is located on the right of the device above the USB type-C port (2).
Shut down the device.
If the device does not respond, you may have to force the shutdown,
as described in the previous section.
Disconne
ct the mains adapter from the device.
Use a small pointed tool with c aution to press the battery reset button.
The devi
ce performs a reset, comparable to removing the battery. You can then restart it.
Help if problems occur
Should you encounter a problem with your computer that you canno t resolve yourself:
Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
Cont
act the Service Desk responsible for your country for clarication of the problem:
"
ht
tp://support.ts.fujitsu.c om/contact/servicedesk". When you do this, please have
rea
dy the ID number and serial number of your system.
68 Fujitsu