User's Manual

GS2101M Low Power WiFi Module Data Sheet
GS2101M-DS-001270, Release 1.0 Confidential 15
Returning Products to GainSpan
If a problem cannot be resolved by GainSpan technical support, a Return Material
Authorization (RMA) is issued. This number is used to track the returned material at the
factory and to return repaired or new components to the customer as needed.
For more information about return and repair policies, see the customer support web page
at: https://www.gainspan.com/secure/login.
To return a hardware component:
1. Determine the part number and serial number of the component.
2. Obtain an RMA number from Sales/Distributor Representative.
3. Provide the following information in an e-mail or during the telephone call:
– Part number and serial number of component
– Your name, organization name, telephone number, and fax number
– Description of the failure
4. The support representative validates your request and issues an RMA number for
return of the components.
5. Pack the component for shipment.
Guidelines for Packing Components for Shipment
To pack and ship individual components:
– When you return components, make sure they are adequately protected with
packing materials and packed so that the pieces are prevented from moving
around inside the carton.
– Use the original shipping materials if they are available.
– Place individual components in electrostatic bags.
– Write the RMA number on the exterior of the box to ensure proper tracking.
NOTE: Do not return any components to GainSpan Corporation unless you have
first obtained an RMA number. GainSpan reserves the right to refuse shipments
that do not have an RMA. Refused shipments will be returned to the customer by
collect freight.
CAUTION! Do not stack any of the components.