Quick Start Manual

www.gateway.com

Troubleshooting

■ Make sure that your account with your Internet service provider (ISP)

is set up correctly. Contact your ISP technical support for help.

You see an “Unable to locate host” message and are unable to browse

the Internet

This problem can occur when you have typed a URL (Web address)

incorrectly, you have lost your Internet connection, or your ISP is having

technical difficulties.

Double-check the URL or try a different URL. If the error message still

appears, disconnect from the ISP connection and close your browser, then

reconnect and open the browser. If you still get the error, your ISP may

be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■ The condition of the telephone lines in your residence or at your

local telephone service

■ The condition of the Internet computers to which you connect and

the number of users accessing those computers

■ The complexity of graphics and multimedia on Web pages

■ Having multiple Web browsers open, performing multiple

downloads, and having multiple programs open on your notebook

People are sending you e-mail messages, but you have not received

any mail

■ Click the receive button in your e-mail program.

■ Make sure that your account with your Internet service provider (ISP)

is set up correctly. Contact your ISP for technical support.

Help and

Support

For more information about troubleshooting Internet

connections, click Start, then click Help and Support.

Type the keyword troubleshooting connections in the

Search box , then click the arrow.