Quick Start Manual

104
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Chapter 9: Troubleshooting
■ Shut down and restart your notebook.
■ Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click
Printers
and Other Hardware
.
3 Click/Double-click the Phone and Modem Options icon, then click
the
Modems tab.
4 Click your modem, then click Properties. The Modem Properties
dialog box opens.
5 Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking. Handshaking is a digital “getting acquainted” conversation
between the two modems that establishes connection speeds and
communication protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking sounds are too loud,
you can turn down the modem volume.
Help and
Support
For more information about modem troubleshooting, click
Start, then click Help and Support. Type the keyword
modem troubleshooting in the Search box
, then click the arrow.