Quick Start Manual

106
www.gateway.com
Chapter 9: Troubleshooting
You cannot connect to your company network
Every network is unique. Contact your company computer department
or network administrator for help.
You cannot connect to your home network
■ If your notebook is a member of a domain at your workplace, you
may not be able to connect your notebook to your home network
workgroup to access shared files or printers on your home network.
You may, however, be able to access the Internet through your home
network.
■ Every home network is unique. See the documentation that came
with your network equipment for troubleshooting information.
Passwords
Your notebook does not accept your password
Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the
password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
notebook for repair. Call Gateway Customer Care for instructions.
Caution If your notebook was a member of a domain before you
join a workgroup, it is disjoined from the domain and your
computer account disabled. Contact your company
computer department or network administrator for more
information.
Help and
Support
For more information about network troubleshooting, click
Start, then click Help and Support. Type the keyword
network troubleshooting in the Search box
, then click the arrow.