Specifications

FAQs:
What is the Good Housekeeping Seal?
Throughout its history, consumers have interpreted the Good Housekeeping Seal to be a “stamp of approval” or an
indication of a “good product,” but many do not realize that the Good Housekeeping Seal is actually an emblem of Good
Housekeeping’s Consumers Policy. This policy offers a limited warranty in the form of a refund, repair or replacement if the
product carrying our Seal is found to be defective within two years of purchase.
How does a product earn the Good Housekeeping Seal?
A product is submitted by a company to the Good Housekeeping Institute (GHI) and is evaluated by the scientists and
engineers in our labs. We have six labs: Health, Beauty, and Environmental Sciences; Textiles, Paper, and Plastic Lab;
Nutrition Lab; Kitchen Appliances and Technology Lab; Home Appliances and Cleaning Products Lab; and Consumer
Electronics and Engineering Lab. Evaluation of the product includes reviewing product effectiveness, as well as packaging
and marketing claims. And, if appropriate, additional testing by our experts is conducted. If the product does not perform as
promised or does not meet established standards for quality, it cannot earn the Seal.
There are already so many labels, awards and certifications — what makes the Good
Housekeeping Seal more valuable to consumers?
In a marketplace glutted with products that make a vast number of claims, Good Housekeeping Seals offer consumers the
guidance they need to make smart purchases. In addition, the Good Housekeeping Seals’ limited two-year warranty gives
consumer financial protection that other labels, certifications, and editorial recommendations or consumer awards do not.
Who do I contact if I have a problem with a product that has the Good Housekeeping Seal?*
If a Seal product becomes defective within two years aer purchase, send an email to [e-mail]
to request a customer complaint form be sent to you. You will be asked to describe the product, where and when it was
purchased, the price paid and the problem you are experiencing. You will be asked to provide an itemized receipt and, if
necessary, we may ask you to inspect the product.
The Good Housekeeping PROMISE
This is Good Housekeeping’s LIMITED WARRANTY: If any product that bears our limited warranty Seal proves to be
defective within two years from the date it was first sold to a consumer by an authorized retailer, we, Good Housekeeping,
will refund the purchase price or $2,000, whichever is less or, at Good Housekeeping’s sole discretion, repair or replace
the product. This policy covers you, the consumer, whether you bought the product or it was given to you (by the buyer).
Products that bear the Green Good Housekeeping Seal have been assessed by Good Housekeeping in accordance with
Good Housekeeping’s environmental criteria and are also subject to the limited warranty if proven to be defective.
What to Do
Consumers who believe their Seal-holding GE washer or dryer is defective must contact Good Housekeeping within 2
years from their purchase date. They can contact us with a brief summary of the problem they’re experiencing by email at
[e-mail] (preferred) or by mail (Good Housekeeping Magazine, Attn: Consumer Services & Seal
Department, 300 W. 57th Street, 28th Floor, New York, NY 10019). Once we receive the complaint summary we will then
send over correspondence with detailed instructions, a consumer complaint form and our consumer’s policy. Once the
complaint form is returned to us along with a copy of the receipt and any other pertinent documentation, GHI will review
the complaint and contact the consumer directly to discuss. GHI will then suggest a course of action to the consumer
directly. With major appliances the next step usually involves arranging a certified repair technician to diagnosis the
problem (in home) on GHI’s behalf. GHI will then review the diagnosis and recommend a course of action at their discretion,
which could be a repair, a refund or a replacement (the replacement occurs when the brand decides to step in).
Some products must be installed, assembled, used, and serviced as the manufacturer directs to give proper performance.
We are not responsible and the limited warranty does not apply when a defect arises from improper installation, assembly,
use or service, or if the product is abused.
This policy covers the functionality of advertised products that purport to offer savings in energy, mileage or other
measures of efficiency; however, due to many variables that may affect product usage by a consumer, this warranty does
not extend to claims regarding the specific amount of efficiencies that may result from use of a product.
Products that are advertised in Good Housekeeping, and that may bear the Good Housekeeping Seal, are not
manufactured, sold or serviced by Good Housekeeping, unless otherwise expressly indicated. Good Housekeeping makes
no express warranty for state law and provides no guarantee or remedy other than as described here.
For more information, visit: The Good Housekeeping Seal: Frequently Asked Questions