PV970 PV976

49-2000916 Rev. 0 23
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Troubleshooting tips ... Before you call for service
Problem Possible Cause What To Do
Fan/Light does not
operate when either
button is pressed
A house fuse may be blown or a
circuit breaker tripped.
Replace fuse or reset circuit breaker.
Fan does not operate
when fan + or – buttonsor
MEMORY/OFF button is
pressed
The blower connector is loose
or not plugged into its mating
connector.
Disconnect power to the unit. Remove the filters and look
up at the blower. If the blower connector plug is loose or
you see the connector dangling, the installer failed to plug
it in securely. See the Installation Instructions for the plug
location and how to plug in the connector.
Loud or abnormal airflow
noise
Wrong duct size used in
installation.
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Using smaller duct pipe will cause improper venting. GE
Appliances service technicians cannot correct this issue if
installed improperly.
Fan fails to circulate
air or moves air slower
than normal and/or fan is
making loud or abnormal
airflow noise
Obstructions in duct work. Make sure nothing is blocking the vent. Make sureflip over
and will not fully open when this happens. Adjust to original
position.
Damper blade on wall or roof cap
may not be open.
Make sure damper swings freely. Damper blades may flip over
and will not fully open when this happens. Adjust to original
position.
Metal grease filter and charcoal
filter (if present) may be dirty.
Clean the metal grease filter and replace charcoal filter (if
present). See Care and Cleaning of the Vent Hood.
Insufficient makeup (replacement)
air
Sufficient makeup (replacement) air is required for
exhausting appliances to operate to rating. Check with local
building codes, which may require or strongly advise the
use of makeup air. Visit GEAppliances.com for available
makeup air solutions.
The hood controls are not
operating correctly
Control logic confused. Disconnect power to the hood by resetting the circuit
breaker. Wait 30 seconds to allow controls to reset.
Hood does not appear
to operate when the
MEMORY/OFF button
is pressed. All collars
around the push buttons
are illuminated.
The memory feature of this hood
has not been set. This is normal.
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Adjust the Fan and Light settings to your preference.
Fan turned on by itself
and is in MED setting.
The fan setting can be
adjusted but not to OFF.
The heat sensor is activated. This is normal when temperatures below the hood are
exceeding the heat sensor limits. Remove the heat source
under the hood or wait until the hood cools to appropriate
levels. The hood will automatically turn itself off or return
to its original setting once the heat sensor detects the
temperature has reached a safe condition.
A collar around a push
button is not illuminating
when pressed.
Push button may be stuck. Check affected push button and ensure that it is not stuck.
Call for service if problem persists.
Two or more collars
around the push buttons
are not illuminating when
pressed.
Two or more push buttons may be
stuck.
Check affected push buttons and ensure that they are not
stuck. Call for service if problem persists.
Sequential presses of the
LIGHT or FAN buttons will
change the setting from
lowest setting to OFF,
tohighest setting, to OFF,
to the lowest setting.
This is normal. It is a feature of
the hood that the LIGHT and FAN
buttons will cycle around through
the settings so that you can easily
set the controls to your desired
setting.
No action required.
TROUBLESHOOTING TIPS