Manual

Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
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terms and condItIons
PrIces:
All prices are LIST. Applicable taxes will be added.
quotatIons:
Unless otherwise stated, quotations are effective for 30 days only.
accePtance:
All orders are subject to acceptance by Glastender, Inc.’s headquarters in
Saginaw, Michigan. Possession of the Product Directory and Price List
is not an offer to sell.
shIPments:
F.O.B. factory in Saginaw, Michigan. Freight terms are Third Party or
Collect if shipped directly to you. Prepay and Add to Invoice freight
terms are available upon request. The approximate shipping weights of
all products are listed with the prices. Partial shipments will be made
unless otherwise specified by the customer. Surface freight classifica-
tions are:
Glasswashers, Line Chillers - Class 92.5
Cocktail Stations, Underbar Equipment - Class 85
Bar Die/Underbar Equipment – Class 125
Refrigeration Equipment, 48” long or smaller - Class 100
Refrigeration Equipment, greater than 48” long - Class 110
All small items are evaluated to see the most cost effective means for
shipment. Many small items ship via UPS or FedEx; however, when
dimensional weight is excessive DB Schenker, UPS Supply Chain, or
even common LTL carriers are the most cost effective choice. Spare
parts orders received before 1:00 PM EST can usually be shipped the
same day.
The order department is happy to assist with routing or shipping ques-
tions.
Payment terms:
Cash should be included with all orders unless credit terms have been
arranged. To establish credit, banking and trade references are required.
A convenient credit application is available upon request. Payment via
credit card is not our normal means of receiving payment. Visa and
MasterCard will be accepted, but must be charged at the time of ship-
ment. In addition, a payment via credit card for orders totaling more than
$500 will incur a 3% convenience fee on the total transaction amount.
delIvery:
The majority of equipment is manufactured to order and typically ships
within three to six weeks after complete order information is received by
the factory. In-stock equipment typically ships within two to three days
of the factory receiving complete order information.
returns:
Items specified as “Manufactured to Order” are NOT returnable.
A Return Material Authorization (RMA) number must be issued by the
factory in advance for any items that are returnable. The RMA number
MUST be noted on the outside of the returned package. Returns must be
received within 90 days of the RMA issue date. Shipping charges must
be prepaid. A minimum 20% restocking charge will be applied to all
authorized returns if received in new, unused condition in the original
packaging.
The above conditions apply to spare part returns, except spare part
returns must be received within 30 days of original shipment for elec-
tronic or electrical parts or within 90 days for all other parts.
loss or damage:
For customer routed shipments, Glastender, Inc. is not responsible for
any loss, damage, or delay of merchandise during shipment. Such transit
claims must be filed with the carrier. Merchandise must be examined on
arrival. If shortages occur, Glastender, Inc. must be notified in writing
within five (5) days of delivery to honor any shortage claim. Glastender
will assume responsibility for freight claims on Prepay and Add ship-
ments but the customer must inspect freight and note any damage upon
receipt. Failure to do so may result in losses at the customer’s expense.
custom orders:
Custom orders must be paid in advance and are not subject to cancel-
lation.
lamInates:
Some products include common, readily available plastic laminates of
the customer’s selection. There may be an additional charge if uncom-
mon varieties are ordered.
05/18/10