User manual

14
Warranty & Contact
LIMITED WARRANTY
GOAL ZERO LLC warrants to the original consumer purchaser that this GOAL ZERO product will
be free from defects in workmanship and material under normal consumer use during the applicable
warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph
5, below. This warranty statement sets forth GOAL ZERO’s total and exclusive warranty obligation.
We will not assume, nor authorize any person to assume for us, any other liability in connection with
the sales of our products.
WARRANTY PERIOD
The warranty period for GOAL ZERO battery cells (whether purchased on a stand-alone basis or
as part of another product) is 180 days. The warranty period for all other GOAL ZERO products
and components is one (1) year. In each case, the warranty period is measured starting on the
date of purchase by the original consumer purchaser. The sales receipt from the first consumer
purchase, or other reasonable documentary proof, is required in order to establish the start date
of the warranty period. If you completed the online GOAL ZERO Product Registration Form within
30 days after purchasing your product, that registration can also establish the start date of the
warranty period (but warranty coverage is not conditioned upon such registration).
REMEDY
GOAL ZERO will repair or replace (at GOAL ZERO’s option and expense) any GOAL ZERO product
that fails to operate during the applicable warranty period due to a defect in workmanship or
material.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty on GOAL ZERO’s products is limited to the original consumer purchaser and is not
transferable to any subsequent owner.
EXCLUSIONS
GOAL ZERO’s warranty does not apply to (i) any product that is misused, abused, modified,
damaged by accident, or used for anything other than normal consumer use as authorized in GOAL
ZERO’s then-current product literature, or (ii) any product purchased through an online auction
house. GOAL ZERO’s warranty does not apply to any battery cell or product containing a battery
cell unless the battery cell is fully charged by you within seven (7) days after you purchase the
product and at least once every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer service team via telephone at (888)
794-6250, or via email at [e-mail]. If our customer service team determines that
further assistance is required, they will give you a Return Material Authorization (“RMA”) number
and will provide you with prepaid return shipping label that you can use to mail back your non-
functioning item(s). You must properly package the product, clearly marking the RMA number on
the package and including proof of your purchase date with the product. We will process your return
and send your repaired or replacement product to you at our expense for product being shipped
to locations in North America. For product purchased or being shipped outside of North America,
please contact the local distributor from whom you purchased the product or email support@
goalzero.com to obtain further distributor information.
IMPLIED WARRANTIES
THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES.
IN NO EVENT SHALL ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-
INFRINGEMENT, EXTEND BEYOND THE APPLICABLE WARRANTY PERIOD IDENTIFIED IN
PARAGRAPH 2, ABOVE. Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.
EXCLUSIVE REMEDY; LIMITATION OF LIABILITY
The foregoing provisions state GOAL ZERO’s entire liability, and your exclusive remedy, for any
breach of warranty, express or implied. IN NO EVENT WILL GOAL ZERO BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF
ANY GOAL ZERO PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO
OTHER DEVICES. IN NO EVENT WILL GOAL ZERO’s LIABILITY FOR ANY CLAIM, WHETHER IN
CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER
ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE GOAL ZERO
PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Toll Free: 888.794.6250
675 West 14600 South Bluffdale, UT 84065
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