User Guide
Welcome to the GreatCall Family. ® Thank you for choosing the Jitterbug5. At GreatCall, we’ve made it easy for you to stay connected to friends and family with the simplicity of the Jitterbug5. Additionally, our 24-hour service professionals and health and safety services are designed to keep you protected, connected and in control of your life. This helpful guide contains all the information you need to start using your new cell phone.
Key Items In The Jitterbug Box.............................................................................2 The Front Of Your Jitterbug..................................................................................3 The Back Of Your Jitterbug...................................................................................5 The Inside Of Your Jitterbug................................................................................7 Activating Your Jitterbug..............................................
Table of Contents • Online.......................................................................................................30 • By Phone...................................................................................................32 Operator Assistance..........................................................................................33 • To Call An Operator:...................................................................................34 Emergency 9-1-1 Service.....................
Table of Contents III Table of Contents • Receiving A Call When Your Jitterbug Is Open.............................................49 Ending A Call....................................................................................................49 Ignoring A Call..................................................................................................49 • To Ignore A Call When Your Jitterbug Is Closed............................................
Table of Contents Section 3: GreatCall Health and Safety Services..................................... 68 GreatCall GoPlans.............................................................................................69 5Star Service....................................................................................................70 Urgent Care.......................................................................................................71 Medication Reminders......................................
Section 5: Using The Camera.................................................................. 90 Taking A Photo With Your Jitterbug....................................................................91 Viewing A Photo On Your Jitterbug.....................................................................92 Sending A Photo From Your Jitterbug.................................................................93 Deleting A Photo From Your Jitterbug.................................................................
Table of Contents –– 123 Mode...............................................................................................114 –– ABC Mode...............................................................................................115 –– Abc-S Mode.............................................................................................115 –– Abc-W Mode............................................................................................116 –– abc Mode...........................................
Table of Contents VII Table of Contents Changing Ring Tones.......................................................................................133 Turning The Start-Up GreatCall Jingle On And Off.............................................135 • Turning The Jingle Off...............................................................................135 • Turning The Jingle On...............................................................................
Section 1 Section 1: Getting Started This section explains how to start using your Jitterbug phone.
Section 1 Key Items In The Jitterbug Box The Jitterbug box you received includes everything you need to get started: 8885555555 CALL? Link, With GreatCall ted, nec families stay con apart. y’re even when the TM GET 2 $ BAC5 K For yo u 1 2 & a fri end. 3 1. Jitterbug cell phone and rechargeable battery - the battery has been pre-installed for your convenience 2. Wall Charger – to charge your phone 3.
Section 1 The Front Of Your Jitterbug Camera Indicator Light Headset Jack (side) Outside Display Power Connector (side) Getting Started 3
Section 1 I ndicator Light – the area just above the outside display will light up for incoming calls or when the phone is fully charged.
Lanyard Connector External Speaker Battery Cover Getting Started 5 Section 1 The Back Of Your Jitterbug
Section 1 External Speaker – delivers loud and clear sound when the Speakerphone feature is enabled (pg. 48) Battery Cover – protects the rechargeable battery and the back of your Jitterbug. Lanyard Connector – makes it easy to attach a lanyard or wrist strap to carry your Jitterbug. NOTE: To purchase a Jitterbug lanyard or any other Jitterbug accessory, visit us online at www.greatcall.com/jitterbug/accessories.
Earpiece Speaker 8885555555 Inside Display CALL? Up/Down Button 5Star Button “YES” Button On/Off Button “NO” Button Volume Button Microphone Getting Started 7 Section 1 The Inside Of Your Jitterbug
Section 1 Earpiece Speaker – lets you hear the caller loud and clear Inside Display – shows all the information you need to operate your Jitterbug Up/Down Button – for navigating between screens on the Inside Display 5Star Button – allows you to get help in an unsafe or uncertain situation (see page 28 for more information) YES Button – allows you to answer “Yes” to questions or commands on the Inside Display.
IMPORTANT! Please do not turn on your phone until instructed to do so. If you turn it on prior to setting up your account, the device may fail to activate. If the device fails to activate, power off and start with step . To ensure that your Jitterbug phone is activated successfully, it is important that you follow these simple steps when activating. • If you purchased your Jitterbug phone directly from GreatCall by phone or on greatcall.com, please skip to step . Otherwise proceed to step .
Section 1 1 Gather the required information. Home and billing address Phone number Email address Credit or debit card information Emergency contact details The 18-digit Serial Number found on the side of your Jitterbug box, or on the Activation Card you received inside the Jitterbug box.
Go Online Or Call To Set Up Your Account. If you do not have a GreatCall account, visit us online at www.greatcall.com/activate. There you can enter your Jitterbug Serial Number and follow the instructions to set up your account. If you do not have Internet access, please call 1-866-482-1424. - OR If you are an existing GreatCall customer and would like to replace, upgrade, or add a Jitterbug phone to your account, or need to activate more than one device, call us at 1-866-482-1424.
Section 1 3 Turn On Your Jitterbug To Activate. You can now open your Jitterbug and press the will automatically begin. on off button and the activation process This process may take a few minutes and you may notice the phone reboot several times. Once complete you will see a screen “Phone was set up successfully!” Congratulations! Your Jiiterbug is now activated.
Your Jitterbug can be charged with the included Wall Charger or with the optional Car Charger that can be purchased by visiting www.greatcall.com/jitterbug/accessories. Using The Wall Charger: 1. Plug the large end of the Wall Charger into a standard wall outlet (110/220 VAC). 2. Plug the smaller end of the Wall Charger into the Power Connector on the side of your Jitterbug. You’ll see a “Charging” message appear on the Outside Display. 3.
Section 1 IMPORTANT! The Jitterbug Rechargeable Battery must be fully charged before using the phone for the first time. We recommend an initial charge of up to 12 hours. Failure to do so may damage your battery. If you use your Jitterbug without charging the battery, and it is critically low, it will turn itself off.
Your Jitterbug will remind you to charge the battery. Reminders appear on the Inside Display and Outside Display with the following messages: • Battery Low – a low battery alert and a message will tell you that your battery is beginning to get low. • Battery Critical – a low battery alert and a message will appear when the battery has approximately 20% of battery life remaining. IMPORTANT! Jitterbug batteries have been designed specifically for the Jitterbug phone.
Section 1 NOTE: You can easily check the remaining charge on the Jitterbug battery by button to view. navigating to the Phone Info menu and pressing the Please reference page 23 for more information on Phone Info. The Jitterbug features a standby time of up to 25 days. Talk time is approximately 5 hours. Common factors that affect battery performance include text messaging, taking or sending pictures, usage of 5Star Service and making calls. Always make sure to charge your phone when not in use.
IMPORTANT! If you have not activated your Jitterbug, please refer to page 10 before turning your Jitterbug on for the first time. Turning Your Jitterbug On: 1. Open your Jitterbug. on 2. Press the off button in the upper right corner of the keypad until your Jitterbug turns on and the GreatCall logo appears on the Inside Display. 3. When you hear a dial tone, your Jitterbug has service and is ready to use.
Section 1 To Turn Your Jitterbug Off: 1. Press and hold the button in the upper right corner of the keypad until the GreatCall logo appears on the Inside Display. on off 2. Your Jitterbug will then turn off. NOTE: We recommend keeping your Jitterbug on at all times and charging it over night so you can always stay connected.
Throughout this guide, the screen on the inside of your Jitterbug is referred to as the Inside Display. The following diagram explains the areas of the Inside Display and how to use them, using the Phone Book as an example.
Section 1 Feature Area – the top of the Inside Display is the Feature Area. It identifies the feature you are using. For example, when you are in the Phone Book, you will see “PHONE BOOK” in the Feature Area. etail Area – the middle of the Inside Display provides the details of each D feature. For example, information such as detailed entries from your Phone Book, will appear in this area. Action Line – the bottom of the Inside Display is the Action Line where questions or commands are displayed.
When you open your Jitterbug while it is powered on, you will see the Main Screen as shown in the diagram at the bottom of the page. NOTE: The Main Screen will display your Jitterbug phone number at the top of the screen as shown in the following screen as, “My # 800-733-6632.” The Main Screen is where you access the features on your Jitterbug. Your Jitterbug is designed with the following six features installed in your phone: 1.
Section 1 2. Call History – an easy way to review your last ten incoming, outgoing and missed calls, listed with the most recent first. Please reference page 59 for more information. 3. Phone Info – gives you the following important points of information about your Jitterbug. • My phone number • Battery life • Signal strength • Approximate minutes used per month 4. Settings – the following items can be changed from within the Settings feature.
6. My Photos – an easy way to view, delete or send photos. See page 97 for more information. NOTE: Approximate minutes used per month shows your estimated minute usage each month. This time resets at the beginning of your monthly billing cycle. Your Main Screen may contain additional features depending on your plan. Getting Started 23 Section 1 5. Camera– this is where you will take photos that will be automatically stored in My Photos. See page 97 for more information.
Section 1 You can easily access all of your features within the Main Screen using three simple buttons located at the top of the keypad. on off 1 2 3 1. W hen the feature you want to select is highlighted in gray in the middle of the Inside Display, press the button to select that feature. 2. U se the “Up/Down” Main Screen. button to scroll through the features of the 3. T he button enables you to answer “No” to questions in the Action Line and return to a previous screen.
For your ease-of-use, you can change the start-up screen of your Jitterbug. For example, you may find it easier to have your Jitterbug start directly in your Phone Book each time you turn your Jitterbug on. You have two options to choose from as your start-up screen: 1. Main Screen – your new Jitterbug comes with this turned on. 2. Phone Book – please see page 85 to learn more about your Phone Book.
Section 1 Making Your First Call 1. Y ou can make a call directly from your Main Screen at any time by using your keypad. Simply enter the ten digit phone number and press the button to dial. 2. Y ou will see “Calling...” on the Inside Display followed by “Connected” confirming you are connected – as displayed on the following screen. 3. W hen your call is finished, press the your Jitterbug to end the call. button or close 4. Y ou can also make a call directly from your Phone Book.
Customers with a GreatCall GoPlan have access to the 5Star Service. Simply press the red 5Star button to be connected to a 5Star Agent in an unsafe or uncertain situation. The 5Star Agent will assess the situation, confirm your location using GPS and connect you to emergency services if you need it. See page 75for more information on GoPlans, 5Star Service and GreatCall’s suite of health and wellness services.
Section 1 IMPORTANT! If you do not have a GreatCall GoPlan, you will be asked if you would like to be connected directly to 9-1-1 services when the 5Star button is pressed. Press “YES” if you would like to call 9-1-1 or “NO” if you would like to hang up.
MyCalendar makes it easy for you to enter your appointments and events online at mygreatcall.com. Or, simply press the button on your Jitterbug Plus to reach one of our friendly GreatCall Operators, who can manage and update your calendar for you. MyCalendar will ensure you never have to worry about missing important dates or appointments, so you can spend more time focusing on the things that matter most to you. There are two easy ways to add a new event to your calendar: online or by phone.
Section 1 Online 1. Log in to your personal account at mygreatcall.com. After logging in to mygreatcall.com, click on “My Apps” tab. Under services, click “View/Edit” under “MyCalendar”. 2. Click on the “Add Calendar Event” button at the top right of your calendar, or click on the day you would like to add an event. You will see a small box appear on your screen 3. Click on the “Subject” box to enter a brief description of the event. There is a limit of 24 characters. 4.
Getting Started 31 Section 1 6. The “Duration” box shows the length of the event. Click to select All Day Event, 30 Minutes, 1 Hour, 2 Hours, or 4 Hours. 7. If you are scheduling a recurring event, such as a weekly appointment, the “Repeats” box allows you to select the frequency of the event. You can select between Daily, Weekly, Monthly or Yearly events. This will automatically add recurring future events into your calendar. If you are scheduling a one-time event, select “One-time event.” 8.
Section 1 By Phone Call a friendly GreatCall Operator, available 24 hours a day, seven days a week. If you would prefer to use our helpful Operator Assistance to update your calendar, we’ve made it easy to do so. Simply press the button on your Jitterbug Plus to reach an Operator who can manage your events and reminders for you.
Live Operators are available 24 hours a day, seven days a week, and can help you: 1. Update and manage your Phone Book. 2. Look up a residential, business or government phone number. 3. Connect you to any number in the U.S. or Canada. 4. Place calls to anyone in your Phone Book. 5. Add events and appointments to your calendar (if MyCalendar is enabled).
Section 1 To Call An Operator: 1. Open your Jitterbug. 2. Press the button on the keypad. 3. Press the button to place the call. NOTE: Minutes are used while speaking with the Operator and for the length of any call they connect for you. If the Operator performs one of the convenient items listed above, an additional five minutes will be deducted from your account for the service. Most wireless carriers charge over $1 for similar services; we keep it simple by deducting only five minutes.
Section 1 Emergency 9-1-1 Service To Make An Emergency Call 1. Open your Jitterbug and make sure it’s on. 2. Dial 9–1–1 using the keypad. 3. P ress the button when you see “CALL?” at the bottom of the Inside Display.
Section 1 Installing And Removing The Battery The battery has been pre-installed into your Jitterbug phone for your convenience. To Remove The Battery 1. If the phone is on, turn it off by opening your Jitterbug and holding down the on button until the GreatCall logo appears. The phone will then turn off. off 2. With the back of the Jitterbug facing up, hold the phone with both hands so that the GreatCall and Samsung logos are upsidedown. 3.
1. Hold the battery with the Samsung logo facing up, slide the battery into the back of your Jitterbug so the gold contacts on the side of the battery connect with the gold pins inside the phone. 2. Push the battery into place. 3. Place the cover over the back of the phone so the hinges align with the slots near the top of the phone. 4. While holding the phone with both hands place your thumbs on the Samsung logo. Make sure the logo is facing right-side-up.
Section 1 Getting More Information GreatCall customers have access to two unique websites that are easy to navigate and explore – www.greatcall.com and www.mygreatcall.com. The main GreatCall website – greatcall.com – is the place to learn more about the company, read about new services available, shop for Jitterbug accessories or get answers to frequently asked questions. As a GreatCall customer, you have exclusive access to www.mygreatcall.
Section 1 GreatCall Customer Service Use any of these ways to contact us: • Send us an email at customerservice@greatcall.com • Call us toll-free at 1-800-733-6632 • Write to us at: GreatCall Customer Service P.O.
Section 2: Placing And Receiving Calls Section 2 This section explains how to use the calling and answering features on your Jitterbug.
You can dial a phone number directly from almost every screen on your Jitterbug. 1. When you open your Jitterbug, you will hear a dial tone to indicate that service is available. If service is not available, there will be no dial tone and you will see “No Service” on the Inside Display. 2. Dial the full ten-digit number using your keypad. You may be required to dial the number “1” first before placing a call in some areas. 3. Press the button to place the call.
NOTE: Section 2 There are three screens where you cannot dial a phone number: (1) when typing a Text Message, (2) when entering a new name and number into your Phone Book using your keypad and (3) when using Voice Dial. Using An Operator To Make A Call: A live Operator can connect you to anyone in your Phone Book or to any number in the U.S. or Canada. 1. Press the button on your keypad. 2. Press the Display. button when you see “CALL?” at the bottom of the Inside 3.
5. When the call is finished, press the the call. button or simply close your Jitterbug to end Using Your Phone Book To Make A Call To place a call to a number in your Phone Book: 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Phone Book” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to view your “Phone Book.” 3.
Section 2 numbers of your Phone Book at mygreatcall.com. Please reference page 88 to learn more about mygreatcall.com. 4. You can scroll through the names and numbers in your Phone Book by pressing the “Up/Down” button. 5. When you find the desired name and number, press the button to place the call. 6. You will see “Calling...” on the Inside Display followed by “Connected” to confirm you are connected, as shown. 7. When you’re finished with the call, press the close your Jitterbug to end the call.
The Speakerphone provides you the convenience to make a call without holding the phone to your ear. The Speakerphone can be activated at any time while you are actively on a call. During your call, you will see an indicator at the top of the Inside Display indicating the current status of the Speakerphone. “SPEAKER OFF” indicates that the Speakerphone is off, and “SPEAKER ON” indicates that the Speakerphone is on.
Section 2 To turn your Speakerphone off, press the up arrow on the “Up/Down” button on your keypad until “SPEAKER OFF” is displayed on the Inside Display NOTE: If you choose to turn the Speakerphone off during a call, your conversation will not end. The audio will be transferred to the Earpiece Speaker that you hold to your ear. If you close your Jitterbug during a conversation while using the Speakerphone, the call will end and the Speakerphone will be turned off.
Your Jitterbug rings or vibrates (depending on how you set the ringer volume level) to indicate an incoming call. Additionally, there are other indications of incoming calls: • The Light Indicator on the outside of your Jitterbug flashes. • The name or phone number of the person calling will appear on the Outside Display. • If the caller’s number is stored in your Phone Book then the name and number will appear on the Inside Display, as shown.
Answering A Call When Your Jitterbug Is Closed Section 2 1. If the caller’s name and number are stored in your Phone Book or the caller ID is recognized, either the name or the phone number appears on the Outside Display, as shown. 2. Open your Jitterbug when you hear it ring. The ring tone will stop when the phone is opened. 3. A “Connected” message will appear on the Inside Display and the caller’s voice can be heard through the earpiece speaker.
1. When the “ANSWER?” question appears on the Inside Display, press the button to connect. 2. A “Connected” message will appear on the Inside Display and the caller’s voice will be heard through the earpiece speaker. Ending A Call To end any active call, press the button or close your Jitterbug. Ignoring A Call To Ignore A Call When Your Jitterbug Is Closed When the phone is ringing you can press the volume button to mute the ringer.
To Ignore A Call When Your Jitterbug Is Open Section 2 You can send a caller directly to your Voice Mail by pressing the button when you see “ANSWER?” at the bottom of the Inside Display. This will give an unavailable message if you do not have Voice Mail. To ignore an incoming call while you are already on a call, press the button.
1. Open your Jitterbug to confirm it’s on and not actively on a call. 2. Press the Volume Button on the left-hand side of the phone. Press the top of the Volume Button to increase the volume and the bottom of the Volume Button to decrease the volume.
NOTE: Section 2 The selected volume level will appear on the Inside Display. The Ringer Volume cannot be adjusted while actively on a call. The ringer can be silenced by pressing the volume button down until “Vibrate” appears on the Inside Display. With “Vibrate” selected your Jitterbug will only vibrate to alert you of incoming calls. This can come in handy at a movie, a library or any other location where a ringer may be a distraction.
When you’re on a call, press the volume button up or down until the sound reaches a comfortable level. Your Jitterbug has three volume options for your earpiece speaker that you can adjust while on a call as shown below: • High • Medium • Low Call Waiting Call Waiting is a feature that allows you to accept a second call if you are already on a call with another person. The phone does not come with this helpful feature enabled, but if you would like to turn it on, simply call us at 1-800-733-6632.
Section 2 1. When a second person calls your Jitterbug while you are already on a call with someone else, you will hear an audible beep and a message will appear on the Inside Display to notify you of a second incoming call. 2. To answer the second incoming call, press the button. You will switch to the second caller and the first caller will be put on hold and will remain on the other line. 3. To switch between the two callers, press the button.
This section only applies if you have enabled Call Waiting. The feature is not automatically enabled, but is available for free if you are interested in using it. To enable Call Waiting, please call us at 1-800-733-6632.
Using Call History To See Recent Calls Section 2 Your Jitterbug keeps a list of your ten most recent outgoing, incoming and missed calls. To Review Call History: 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Call History” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Call History.” 3. The first number you will see in your Call History will be your most recent phone call. 4.
• Feature Area – you will see “CALL HISTORY” indicating that you are in your Call History. • Detail Area – you will see the following messages: • “ Missed” if you missed an incoming call • “ Incoming” if you received and answered a call • “ Outgoing” if you placed a call CALL HISTORY Missed 03:27 PM - 01/12/14 888-555-5555 CALL? I n the middle of the Inside Display you will see the time, date and phone number for each call.
Returning Missed Calls And Redialing Section 2 You can use Call History to directly return missed calls and redial both incoming and outgoing calls. 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Call History” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Call History.” 3. Using the “Up/Down” button, scroll up and down to see your Call History. 4. Select the call you would like to return.
Voice Dial – this free service enables you to retrieve a name that has been stored in your Phone Book by speaking the exact name into the microphone. 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Voice Dial” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Voice Dial.” 3. In the Earpiece Speaker you will hear an audible prompt to “Say the name” and then a short beep.
5. If Voice Dial is unsure it will say “Repeat the name” followed by a beep. Section 2 6. Voice Dial will dial the number of the person whose name you selected. 7. Press the button or close your Jitterbug to end the call. 8. “Call Ended” will appear, letting you know the call has concluded. NOTE: If Voice Dial is unable to find the name, press the button to exit to the Main Screen.
This section only applies if you have purchased Voice Mail with your GreatCall service. To purchase Voice Mail service for your Jitterbug, please call us at 1-800-733-6632. Follow these steps to set up Voice Mail: 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Voice Mail” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to dial the GreatCall Voice Mail system. 3. Your Jitterbug will know it is your first time setting up Voice Mail.
Changing Your Voice Mail Greeting Section 2 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Voice Mail” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Voice Mail” and listen to the prompts. The system will ask you if you would like to review your greeting – press the button. 3. Follow the instructions, pressing the and buttons as prompted. 4. To exit your Voice Mail, simply close your Jitterbug at any time.
If you miss a call and the caller leaves you a message, your Jitterbug will notify you by: 1. Displaying “New Voice Mail” on the Outside Display. 2. Displaying “You have a new voice message” on the Inside Display, as shown. 3. The Indicator Light will flash every 15 seconds until your Jitterbug is opened. 4. An audible alert will play once every five minutes for up to 30 minutes or until your Jitterbug is opened.
Listening To Voice Mail Messages Section 2 • If you have a new Voice Mail message, your Jitterbug will notify you by displaying “You have a new voice message” on the Inside Display and “LISTEN?” in the Action Line. • Press the button to listen to your message. • Simply listen to the prompts and follow along to save or delete your messages. IMPORTANT! Once a message is deleted, there is no way to retrieve it.
1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Voice Mail” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Voice Mail” and listen to the prompts to play your saved messages. 3. To exit your Voice Mail, simply close your Jitterbug at any time. NOTE: To quickly manage multiple messages, press the button at any time while listening to a message.
Section 2 5. Press the button to return the call. 6. Press the button or close your Jitterbug to end the call. 7. “Call Ended” will appear, letting you know the call has concluded.
If you expect to make calls beyond the U.S. or Canada, consider our convenient International Calling option. Add the International Calling option to your account and you’ll be ready to call internationally in no time! To dial internationally, you may need to access the + symbol before entering in the country code and phone number. To access the + symbol, please hold down the button until the + symbol appears on the Internal Display.
Section 3: GreatCall Health and Safety Services Section 3 This section describes additional services that make your Jitterbug more than just an easy-to-use cell phone. With access to a network of health and safety experts, your Jitterbug becomes a mobile medical alert device. Topics • GreatCall GoPlans • 5Star Service • Urgent Care • Medication Reminders • Brain Games • The Wellness Call • The Check-in Call • Daily Health Tips For additional support, visit us online at www.greatcall.
The Jitterbug5 is more than an easy-to-use cell phone, it’s also a network of people who are health and safety experts. Combined with affordable talk minutes, GreatCall GoPlans make it easier than ever to stay connected, safe and healthy. With a GreatCall GoPlan you have access to convenient health and safety services such as: •5Star – Get help from NAED (National Academies of Emergency Dispatch) Certified Response Agents in any uncertain or unsafe situation.
5Star Service Section 3 Our award-winning service, 5Star, transforms your Jitterbug into a mobile medical alert device. Press the button on your keypad and you’ll speak immediately with an NAED Certified Response Agent. These Agents, who are trained in CPR and other emergency procedures, will confirm your location, evaluate the situation and get you the help you need. They’ll even connect you to a registered nurse or dispatch emergency services, if needed.
With Urgent Care, which also comes with a GoPlan, you can speak to a nurse who will triage your medical questions and, if needed, have a doctor call you back within 30 minutes. The doctor may give assessments, advice and/or diagnoses for a wide range of conditions over the phone, and even prescribe common medications. Medication Reminders With this award-winning service, a friendly phone call will remind you to take your medications at the correct time of day and when to refill your prescriptions.
Brain Games Section 3 Your new Jitterbug gives you access to fun innovative games, clinically-proven to sharpen your mind. Make A Pair and Quick Match come pre-loaded on your phone. This section will explain how to use them. About Make A Pair Make a Pair is designed to improve your memory. Try your best to remember each card drawn, as your score is based on your ability to determine a card pair within the allotted amount of time. About Quick Match Quick Match is designed to improve your focus.
1. Starting from the Main Menu, use the “Up/Down” button and scroll until “Games” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to view “Games.” 3. Use the “Up/Down” button and scroll until “Make A Pair” or “Quick Match” appears highlighted in gray in the middle of the Inside Display. 4. Use the “Up/Down” button and scroll to the level you would like to play until it appears highlighted in gray in the middle of the Inside Display. 5.
The Wellness Call Section 3 With this service, you’ll get a motivational 2-3 minute call once per week from wellness expert and best-selling author Brian Alman, Ph.D. Start feeling better and live a happier, healthier lifestyle with proven, interactive coaching and stress-management techniques that promote better relaxation and self-care. The Wellness Call works around your schedule. Simply choose a time and day of the week that will work best for you to receive your call.
When calling a GreatCall Customer Service Representative, there are three easy steps to set up your call: 1. Make sure you have your Jitterbug5 phone number handy and be prepared to share that along with your home time zone. 2. To make sure you can focus on Dr. Alman’s personalized tips, simply provide us a day and time that you are generally available and free from distractions. 3.
The Check-in Call Section 3 This service will automatically call to check in with you as often as you’d like. If you reply that you need assistance, or if you miss a call, we will send a notification for help to a friend or relative you have listed as a personal contact. Once your schedule is set, we can begin checking in with you up to six times a day and sending notifications for assistance to your list of designated contacts if necessary. You can set up your calls in one of two ways: 1.
Daily Health Tips Receive a daily text message with heart-healthy tips from the American Heart Association right on your phone. ® GreatCall Health and Safety Services 77 Section 3 When you are ready to set up your calls, have the following information handy: 1. What would you like us to check on? You can choose from the following four options: a. General well-being - in general, are you feeling well today? b. Appetite - is your appetite good today? c. Pain level - are you in pain? d.
You can personalize your Jitterbug with only the features and additional services that you want. Please call us at 1-800-733-6632. We’ll be glad to assist you. Section 3 NOTE: We offer a variety of helpful services and applications that will further enhance your Jitterbug experience and even keep you safe and healthy. Be sure to visit www.mygreatcall.com to view and add these services to your account.
This section explains how to use your Phone Book to save and find the names and numbers of people you call frequently. Topics • About Phone Book • Use The Operator To Add, Change And Delete Numbers • Use mygreatcall.com To Add, Change And Delete Numbers • Adding A Contact Directly On Your Jitterbug • Modifying A Contact On Your Jitterbug • Deleting A Contact On Your Jitterbug For additional support, visit us online at www.greatcall.com/support.
About Phone Book Section 4 Your Jitterbug allows you to store up to 200 names and numbers of the people you call on a regular basis. You can manage your Phone Book by adding, changing or deleting names and numbers.
Use The Operator To Add, Change And Delete Numbers button on your keypad. 2. Press the button and a “Calling...” message will appear on the Inside Display, followed by the message “Connected to Operator.” 3. When the Operator answers, let the Operator know the name and number you want to add, change or delete. 4. To end the call, press the button or close your Jitterbug. Managing Your Phone Book 81 Section 4 1.
Use mygreatcall.com To Add, Change And Delete Numbers Section 4 If this is your first time visiting mygreatcall.com, you will need to register your account. Have your GreatCall phone number handy and be prepared to enter your home address and email address. Simply follow the on-screen instructions to set up your account. After setting up your account, you will be able to enter phone numbers online. All phone numbers you enter will automatically appear on your Jitterbug within four hours.
Here are some other helpful things you can do on mygreatcall.com: Section 4 1. Update your Personal Profile 2. Check your minute usage 3. Add new services to your account 4. Edit your services 5. Update your Phone Book and calendar entries You can visit mygreatcall.com anytime to learn about new offerings for your Jitterbug phone and keep your account updated.
Adding A Contact Directly On Your Jitterbug Section 4 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Phone Book” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to view your “Phone Book.” 3. Using the “Up/Down” press the button. button, scroll until “EDIT PHONE BOOK” appears and 4. Using the “Up/Down” button, scroll until “Add” appears highlighted in gray in the middle of the Inside Display. 5.
7. Press the button when you are done. 8. Using the keypad, enter the phone number for the new contact. If you make a mistake while typing, use the button to backspace. 9. Press the button when you are done. 10. “Successfully Added” will appear, letting you know the new contact has been added. Managing Your Phone Book 85 Section 4 6. Using the keypad, enter the name of the contact you would like to create.
Modifying A Contact Directly On Your Jitterbug Section 4 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Phone Book” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Phone Book.” 3. Using the “Up/Down” press the button. button, scroll until “EDIT PHONE BOOK” appears and 4. Using the “Up/Down” button, scroll until “Modify” appears highlighted in gray in the middle of the Inside Display. 5. Press the button to select “Modify.
9. Press the button when you are done. 10. To change the contact’s number, use the button to delete the necessary numbers. Use the keypad to re-enter the numbers. 11. Press the button when you are done. 12. “Successfully Modified” will appear, letting you know the contact has been modified. Managing Your Phone Book 87 Section 4 8. To change the contact’s name, use the button to delete the necessary letters. Use the keypad to re-enter the name.
Deleting A Contact Directly On Your Jitterbug Section 4 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Phone Book” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select the “Phone Book” feature. 3. Using the “Up/Down” press the button. button, scroll until “EDIT PHONE BOOK” appears and 4. Using the “Up/Down” button, scroll until “Delete” appears highlighted in gray in the middle of the Inside Display. 5.
button to confirm deleting the contact. 9. “Successfully Deleted” will appear, letting you know the contact has been removed. Managing Your Phone Book 89 Section 4 8.
Section 5: Using The Camera Section 5 This section explains how to take, view, delete and share photos on your Jitterbug. Topics • Taking A Photo With Your Jitterbug • Viewing A Photo On Your Jittterbug • Sending A Photo From Your Jitterbug • Deleting A Photo From Your Jitterbug • Receiving A Photo On Your Jitterbug For additional support, visit us online at www.greatcall.com/support.
1. Starting from the main screen, use the “Up/Down” button and scroll until “Camera” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to open the camera. 3. Make sure that the image you would like to capture appears on the Inside Display. 4. Press the button to capture the image. 5. Press “Yes” to store your photo. “Photo Successfully Saved” will appear on the Inside Display. 6. Press “No” to delete your photo and return to the camera.
Viewing A Photo On Your Jitterbug 1. Starting from the main screen use the “Up/Down” button and scroll until “My Photos” appears highlighted in gray in the middle of the Inside Display. Section 5 2. Press the button to open “My Photos.” 3. Your most recently captured photo will appear on the Inside Display. 4. Use the “Up/Down” button to scroll through your photos.
1. Starting from the main screen use the “Up/Down” button and scroll until “My Photos” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to open “My Photos.” 3. Your most recently captured photo will appear on the Inside Display. 4. Use the “Up/Down” 5. Press the button and scroll to the photo you would like to send. button. 6. Use the “Up/Down” button and scroll until “Forward” appears highlighted in gray in the middle of the Inside Display. 7.
8. Use the “Up/Down” send your photo. 9. Press the button and scroll to the contact to which you would like to button to send the photo. Section 5 10. When the photo has been sent you will see the words “Photo Successfully Sent” on the Inside Display. NOTE: If the contact you would like to send the photo to is not listed in your Phone Book, use the “Up/Down” button and scroll until “Enter Recipient” appears. There you can enter a phone number using your keypad.
1. Starting from the main screen use the “Up/Down” button and scroll until “My Photos” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to open “My Photos.” 3. Your most recently captured photo will appear on your Inside Display. 4. Use the “Up/Down” 5. Press the button and scroll to the photo you would like to delete. button. 6. Use the “Up/Down” button and scroll until “Delete” appears highlighted in gray in the middle of the Inside Display. 7.
IMPORTANT! Once a photo has been deleted, there is no way to retrieve it.
1. If you receive a photo on your Jitterbug, the words “New Photo” will appear on the Outside Display. This message will stay on your Outside Display until your Jitterbug is opened. 2. To view the photo,open your Jitterbug and press the button. IMPORTANT! There is a $.25 charge for any photo you send or receive.
Section 6: Using Text Messaging This section applies if you have a GoPlan or have requested a text plan with your GreatCall service. To get this service, please call us at 1-800-733-6632. Section 6 Topics • Receive A New Text Message • Read A New Text Message • Reply To A Text Message • Saving And Deleting A Text Message • Sending A New Text Message • Modes For Creating Your Own Text Message For additional support, visit us online at www.greatcall.com/support.
Receive A New Text Message 1. The Indicator Light on the front of your Jitterbug will flash every 15 seconds until your Jitterbug is opened. 2. The words “New Text Message” will appear on the Outside Display. This message will stay on your Outside Display until your Jitterbug is opened. 3. An audible alert will play every five minutes until 30 minutes has elapsed. To turn off the audible alert, open your Jitterbug and read the Text Message.
Read A New Text Message After receiving notification of a new Text Message, follow these three steps to read the message: Section 6 1. To read the Text Message, open your Jitterbug. You will see the words “You have a new text message.” on the Inside Display and the word “VIEW?” on the Action Line, as shown. 2. Press the button to view the Text Message. 3. Press the “Up/Down” Message.
Reply To A Text Message 1. When reading a Text Message you’ve received, you will see the word “REPLY?” on the Action Line. Press the button to reply. 2. To use the Jitterbug Library of pre-written Text Messages, use the “Up/ Down” button to scroll until “Library” appears. Press the button and again, use the “Up/Down” button to scroll through and find the desired message. 3. If you want to create your own message, use the “Up/Down” button to scroll until “Customize” appears.
5. When the message has been sent, you will see the words “Message Successfully Sent” on the Inside Display.
Saving And Deleting A Text Message The Jitterbug SimpleText service will automatically save all of your last fifty incoming or outgoing Text Messages. Follow these six steps to view your saved messages: 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Text Messages” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Text Messages.” 3.
5. Using the “Up/Down” read. 6. Press the button, scroll to the Text Message you would like to button to read the entire Text Message. Section 6 NOTE: Jitterbug SimpleText automatically saves the messages you’ve received from others as well as the messages you’ve sent to others. When viewing your saved messages, “From” and “To” are clearly labeled at the top of the Inside Display.
Deleting A Text Message: Your Jitterbug allows you to delete Text Messages in two ways: Section 6 • Delete a new text immediately after reading • Delete an old text from your saved messages Deleting A New Text Immediately After Reading: 1. After you’ve read a Text Message, you will be asked to reply to it. 2. If you want to delete the message without replying, press the asked to reply. 3. You will now be asked to delete the message. Press the the message.
4. You will then be asked to confirm that you want to delete the message. Press the button again to confirm deletion. 5. “Message Successfully Deleted” will appear on the Inside Display and you will be returned to your saved messages.
Section 6 Using Text Messaging 107
Deleting An Old Text From Your Saved Messages 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Text Messages” appears highlighted in gray in the middle of the Inside Display. Section 6 2. Press the button to select “Text Messages.” 3. Using the “Up/Down” button, scroll until “Delete” appears highlighted in gray in the middle of the Inside Display. 4. Press the button to select “Delete.” 5. Using the “Up/Down” 6.
8. “Message Successfully Deleted” will appear on the Inside Display and you will be returned to your saved messages. If you choose not to delete a Text Message, just press the to the previous screen. button to return Sending A New Text Message 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Text Messages” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Text Messages.” 3.
4. Press the button to “Send”. 5. To create your own message use the “Up/Down” button and scroll until “Customize” appears. Press the button and use the keypad to type your Text Message. Section 6 6. To use the Jitterbug Library of pre-written Text Messages, use the “Up/Down” button to scroll until “Library” appears. Press the button and again, use the “Up/ Down” button to scroll through and find the desired message. 7. Press the button when you are done typing your message.
If you do not have the contact in your Phone Book, use the “Up/Down” button to scroll until “Enter Number” appears. Press the button and enter the phone number using the keypad. Once you have entered the number, button to send your message.
8. When the message has been sent, you will see the words “Message Successfully Sent” on the Inside Display.
The table below explains how to create a custom Text Message using the number keys on the keypad to enter letters or special characters: Function Enters the number “0” in any Text Message entry mode Add a space Press repeatedly to cycle through the 123, ABC, Abc-S, Abc-W and abc Modes Move back a space and delete a character Press repeatedly to enter characters: .
Modes For Creating Your Own Text Message There are five modes to create a custom text message using the number keys on the keypad to enter letters, numbers and symbols. Section 6 123 Mode In 123 Mode your keypad allows you to type numeric characters only. To enter 123 Mode, press the button until you see “123” appear in the top right corner of the Inside Display. Then press the desired number or numbers.
In ABC Mode every letter will be capitalized. To enter ABC Mode, press the button until you see “ABC” appear in the top right corner of the Inside Display. Abc-S Mode In Abc-S Mode the first letter of each sentence is capitalized. To enter Abc-S Mode, press the button until you see “Abc-S” appear in the top right corner of the Inside Display.
Abc-W Mode In Abc-W Mode the first letter of each word is capitalized. To enter Abc-W Mode, press the button until you see “Abc-W” appear in the top right corner of the Inside Display. Section 6 abc Mode In abc Mode every letter will be lower case. To enter abc Mode, press the button until you see “abc” appear in the top right corner of the Inside Display.
Section 7: Using Bluetooth ® Topics • About Bluetooth • Using Your Jitterbug With Your Bluetooth Headset • Turning The Bluetooth Feature On Your Jitterbug On And Off • Setting Your Bluetooth Headset To Pairing Mode • Setting Your Jitterbug To Pairing Mode • Answering A Call When Paired With Your Bluetooth Headset • Ending A Call When Paired With Your Bluetooth Headset For additional support, visit us online at www.greatcall.com/support.
About Bluetooth For your convenience, your new Jitterbug is equipped to utilize Bluetooth wireless headsets, hands-free speakers, and other Bluetooth compatible devices. Section 7 There are many benefits to using Bluetooth devices. Along with improved easeof-use and safety by eliminating wires, Bluetooth also offers you plenty of alternative advantages, such as having the ability to talk hands-free while your Jitterbug is in your pocket or purse. NOTE: Visit www.great.
There are three steps to set up your Jitterbug with a Bluetooth headset: 1. Turning on the Bluetooth feature on your Jitterbug. 2. Setting your Bluetooth headset to Pairing Mode. 3. Setting your Jitterbug to Pairing Mode. Turning The Bluetooth Feature On Your Jitterbug On And Off Turning The Bluetooth Feature On The following procedure is applicable to all Bluetooth compatible devices. You must have your Jitterbug set to “Bluetooth ON” to use any Bluetooth device.
1. Starting from the Main Screen of your Jitterbug, scroll through the options using the “Up/Down” button until “Settings” is highlighted in gray in the middle of the Inside Display. 2. Press the button on your Jitterbug to select “Settings.” Section 7 3. Scroll through the “Settings” options using the “Up/Down” button until “Bluetooth” is highlighted in gray in the middle of the Inside Display. 4. Press the button to select the “Bluetooth” option. 5.
When your Bluetooth is on and available for your use, you will notice a white Bluetooth icon, similar to the one on the right, appear at the top right corner of your Main Screen. NOTE: If you are not going to be using your Bluetooth headset, be sure to keep your Jitterbug set to “Bluetooth OFF.” The Jitterbug battery life is shortened when the Bluetooth setting is turned on.
Turning The Bluetooth Feature Off 1. Starting from the Main Screen of your Jitterbug, scroll through the options using the “Up/Down” button until “Settings” is highlighted in gray in the middle of the Inside Display. Press the button on your Jitterbug to select the “Settings.” Section 7 2. Scroll through the “Settings” options using the “Up/Down” button until “Bluetooth” is highlighted in gray in the middle of the Inside Display. Press the button to select the “Bluetooth” option. 3.
The first step in setting up any Bluetooth device is called “Pairing.” This step is required because there are no wires to link your Jitterbug to your Bluetooth device. “Pairing” happens when your Jitterbug and your Bluetooth device agree to communicate with one another. By “Pairing,” your Jitterbug recognizes your Bluetooth device and the two devices automatically accept communication from each other.
Setting Your Jitterbug To Pairing Mode 1. Starting from the Main Screen of your Jitterbug, use the “Up/Down” button and scroll until “Settings” appears highlighted in gray in the middle of the Inside Display. Section 7 2. Press the button on your Jitterbug to select “Settings.” 3. Use the “Up/Down” button and scroll until “Bluetooth” appears highlighted in gray in the middle of the Inside Display. 4. Press the button to select the “Bluetooth” feature on your Jitterbug. 5.
7. “ Follow pairing instructions on Bluetooth device” will appear on the Inside Display of your Jitterbug. 9. Using the “Up/Down” button, scroll through the options until the name of your Bluetooth headset device is highlighted in gray in the middle of the Inside Display of your Jitterbug. 10. Press the device. button on your Jitterbug to select your Bluetooth headset 11. Y ou will see the message “Pairing Device (your device name)” on the Inside Display of your Jitterbug.
12. When your Jitterbug is successfully paired with your Bluetooth headset, you will see the message “(your device name) Connected.” You will also hear a chime sound notifying you that your Jitterbug is now connected with your Bluetooth headset. Section 7 13. Your Jitterbug is now “Paired” with your Bluetooth headset and ready to make and receive calls.
•G ray – Bluetooth is on, but not paired with your Jitterbug. • White – Bluetooth is on, paired with your Jitterbug and available for you to use.
Answering A Call When Paired With Your Bluetooth Headset Press the “Talk” button on the Bluetooth headset. Section 7 Ending A Call When Paired With Your Bluetooth Headset To End A Call When Your Jitterbug Is Open There are two ways to end a call while using a Bluetooth headset: •P ress the “Talk” button on the Bluetooth headset or •P ress the button on your Jitterbug. To End A Call When Your Jitterbug Is Closed Simply press the “Talk” button on the Bluetooth headset.
Section 8: Managing Settings This section explains how to change the Settings on your Jitterbug. Topics • Using Your Settings • Selecting The Color Of The Inside Display • Changing Ring Tones • Turning The Start-Up GreatCall Jingle On And Off Section 8 For additional support, visit us online at www.greatcall.com/support.
Using Your Settings 1. To access Settings, start in the Main Screen and press the “Up/Down” button until “Settings” appears highlighted in gray in the middle of the Inside Display. 2. P ress the button to select “Settings.
Selecting The Color Of The Inside Display 1. Red – This is the default Color. 2. Black 3. Gray 4. Green 5. Blue Follow these steps to change the color of your Inside Display: 1. Starting from within the Settings feature, use the “Up/Down” button to scroll through all of the available options until the “Color” option is highlighted in gray in the middle of the Inside Display. 1. Press the button to select “Color.
3. Use the “Up/Down” button to scroll through all of the “Color” options. 4. Press the button once the desired color you would like appears highlighted in gray in the middle of the Inside Display. Section 8 5. A check mark will appear to the left of that color selection indicating that your color setting has been changed and you will be returned to the Settings menu.
Changing Ring Tones Ring Tones are the sounds your Jitterbug makes when you are receiving an incoming call. Your Jitterbug has seven Ring Tone options for you to choose from: Section 8 1. Alert – This is the default Ring Tone. 2. Butterfly 3. Espresso 4. Harp 5. Jitterbug 6. Music Box 7.
1. Starting from within the Settings feature, use the “Up/Down” button until the “Ring Tones” option is highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Ring Tones.” Section 8 3. You will notice that the “Alert” Ring Tone has a check mark next to it indicating that this is your current default Ring Tone. 4. Use the “Up/Down” button to scroll through all of the Ring Tones options. You will hear the sound of each Ring Tone as you scroll through the options. 5.
Turning The Start-Up GreatCall Jingle On And Off Your new Jitterbug will come with the GreatCall Jingle set to “ON.” Each time you turn on your phone the GreatCall Jingle will play. 1. Starting from Main Screen, use the “Up/Down” button to scroll until “Settings” appears and press the button. 2. Use the “Up/Down” button to scroll through Settings and press the button once “Jingle ON” is highlighted in gray in the middle of the Inside Display. 3.
Turning The Jingle On Section 8 1. Starting from Main Screen, use the “Up/Down” button to scroll until “Settings” appears and press the button. 2. Use the “Up/Down” button to scroll through Settings and press the button once “Jingle OFF” is highlighted in gray in the middle of the Inside Display. 3. The screen will read “Jingle ON” indicating that you have successfully turned on the Jingle.
NOTE: Section 8 The “Jingle” setting only controls the sound that is played each time the Jitterbug is turned on. The sound that plays when there is an incoming call can be changed under “Ring Tones” in the “Settings” feature.
Health And Safety Information This section outlines the safety precautions associated with using your phone. The terms “mobile device” or “cell phone” are used in this section to refer to your phone. Read this information before using your mobile device.
Exposure To Radio Frequency (RF) Signals Do cell phones pose a health hazard? Many people are concerned that cell phone radiation will cause cancer or other serious health hazards. The weight of scientific evidence has not linked cell phones with any health problems. Cell phones emit low levels of Radio Frequency (RF) energy. Over the past 15 years, scientists have conducted hundreds of studies looking at the biological effects of the radio frequency energy emitted by cell phones.
Health and Safety range. They also emit RF at substantially reduced time intervals when in the stand by mode. Whereas high levels of RF can produce health effects (by heating tissue), exposure to low level RF that does not produce heating effects causes no known adverse health effects. The biological effects of radio frequency energy should not be confused with the effects from other types of electromagnetic energy.
Interphone Study Interphone is a large international study designed to determine whether cell phones increase the risk of head and neck cancer. A report published in the International Journal of Epidemiology (June, 2010) compared cell phone usage for more than 5,000 people with brain tumors (glioma and meningioma) and a similar number of healthy controls. Results of this study did NOT show that cell phones caused brain cancer.
Health and Safety per day, every day, for over 10 years) the study suggested a slight increase in brain cancer. However, the authors determined that biases and errors prevented any conclusions being drawn from this data. Additional information about Interphone can be found at http://www.iarc.fr/en/media-centre/pr Interphone is the largest cell phone study to date, but it did not answer all questions about cell phone safety.
Surveillance, Epidemiology, and End Results (SEER) Program of the National Cancer Institute The National Cancer Institute (NCI) actively follows cancer statistics in the United States to detect any change in rates of new cases for brain cancer. If cell phones play a role in risk for brain cancer, rates should go up, because heavy cell phone use has been common for quite some time in the U.S. Between 1987 and 2005, the overall age-adjusted incidence of brain cancer did not increase.
Health and Safety Cell Phone Industry Actions Although the existing scientific data do not justify FDA regulatory actions, the FDA has urged the cell phone industry to take a number of steps, including the following: • Support-needed research on possible biological effects of RF for the type of signal emitted by cell phones; • Design cell phones in a way that minimizes any RF exposure to the user; and • Cooperate in providing users of cell phones with the current information on cell phone use and human h
Hands-Free Kits Hands-free kits may include audio or Bluetooth® headsets and various types of body worn accessories such as belt clips and holsters. Combinations of these can be used to reduce RF energy absorption from cell phones. Headsets can substantially reduce exposure because the phone is held away from the head in the user’s hand or in approved body worn accessories. Cell phones marketed in the U.S.
Health and Safety Cell Phone Accessories that Claim to Shield the Head from RF Radiation Because there are no known risks from exposure to RF emissions from cell phones, there is no reason to believe that accessories which claim to shield the head from those emissions reduce risks. Some products that claim to shield the user from RF absorption use special phone cases, while others involve nothing more than a metallic accessory attached to the phone.
Additional information on the safety of RF exposures from various sources can be obtained from the following organizations (updated 10/1/2010): • FCC RF Safety Program: http://www.fcc.gov/oet/rfsafety/. • Environmental Protection Agency (EPA): http://www.epa.gov/radtown/wireless-tech.html. • Occupational Safety and Health Administration (OSHA): http://www.osha.gov/SLTC/radiofrequencyradiation/. (Note: This web address is case sensitive.
Health and Safety http://www.cdc.gov/niosh/. • World Health Organization (WHO): http://www.who.int/peh-emf/en/. • International Commission on Non-Ionizing Radiation Protection: http://www.icnirp.de. • Health Protection Agency: http://www.hpa.org.uk/Topics/Radiation/. • US Food and Drug Administration: http://www.fda.gov/Radiation-EmittingProducts/ RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/ CellPhones/default.htm.
Health and Safety 149 Health and Safety (IEEE). In both cases, the recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy. The RF exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate (SAR).
Health and Safety Before a new model phone is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the SAR limit established by the FCC. Tests for each model phone are performed in positions and locations (e.g. at the ear and worn on the body) as required by the FCC. For body-worn operation, this phone has been tested and meets FCC SAR guidelines when used with an accessory that contains no metal and that positions the mobile device a minimum of 1.
FCC Part 15 Information to User: Pursuant to part 15.21 of the FCC Rules, you are cautioned that changes or modifications not expressly approved by Samsung could void your authority to operate the device. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Health and Safety Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
This device is designed to receive wireless emergency alerts from the Commercial Mobile Alerting System (“CMAS”; which may also be known as the Personal Localized Alerting Network (“PLAN”)). If your wireless provider has chosen to participate in CMAS/PLAN, alerts are available while in the provider’s coverage area. If you travel outside your provider’s coverage area, wireless emergency alerts may not be available. For more information, please contact your wireless provider.
Health and Safety activity that your ability to concentrate on the act of driving becomes impaired. Samsung is committed to promoting responsible driving and giving drivers the tools they need to understand and address distractions. Check the laws and regulations on the use of mobile devices and their accessories in the areas where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain areas. For example, only hands-free use may be permitted in certain areas.
Laws in some states may prohibit mounting this device on or near the windshield of an automobile. In other states, the law may permit mounting this device only in specific locations in the automobile. Be sure to consult the state and local laws or ordinances where you drive before mounting this device in an automobile. Failure to comply with these restrictions could result in fines, penalties, or other damages.
Battery Use and Safety Important: Handle and store batteries properly to avoid injury or damage. Most battery issues arise from improper handling of batteries and, particularly, from the continued use of damaged batteries. Health and Safety Do not disassemble, crush, puncture, shred, or otherwise avttempt to change the form of your battery. Do not put a high degree of pressure on the battery. This can cause leakage or an internal short-circuit, resulting in overheating.
explode. Do not dry a wet or damp battery with an appliance or heat source such as a microwave oven, hair dryer, iron, or radiator. Avoid leaving your phone in your car in high temperatures. Do not handle a damaged or leaking battery. Do not let leaking battery fluid come in contact with your eyes, skin or clothing. For safe disposal options, contact your nearest Samsung-authorized service center. Avoid dropping the cell phone.
connection between the + and - terminals of the battery (metal strips on the battery), for example when you carry a spare battery in a pocket or bag. Short circuiting the terminals may damage the battery or the object causing the short circuiting. Health and Safety Important! Use only Samsung-approved batteries, and recharge your battery only with Samsung-approved chargers which are specifically designed for your phone.
Misuse or use of incompatible phones, batteries, and charging devices could result in damage to the equipment and a possible risk of fire, explosion, or leakage, leading to serious injuries, damages to your phone, or other serious hazard. Samsung cares for the environment and encourages its customers to recycle Samsung mobile devices and genuine Samsung accessories. Proper disposal of your mobile device and its battery is not only important for safety, it benefits the environment.
Health and Safety locations may be found at: http://pages.samsung.com/us/recyclingdirect/usactivities_environment_ samsungrecyclingdirect_locations.jsp. Samsung-branded devices and batteries will be accepted at these locations for no fee. Consumers may also recycle their used mobile device or batteries at many retail or carrier-provided locations where mobile devices and batteries are sold. Additional information regarding specific locations may be found at: http://www.epa.
Follow local regulations regarding disposal of mobile devices and batteries Dispose of your mobile device and batteries in accordance with local regulations. In some areas, the disposal of these items in household or business trash may be prohibited. Help us protect the environment - recycle! UL Certified Travel Charger The Travel Charger for this phone has met applicable UL safety requirements.
THIS POWER UNIT IS INTENDED TO BE CORRECTLY ORIENTED IN A VERTICAL OR HORIZONTAL OR FLOOR MOUNT POSITION. Display / Touch-Screen Please note the following information when using your mobile device: Health and Safety WARNING REGARDING DISPLAY The display on your mobile device is made of glass or acrylic and could break if your mobile device is dropped or if it receives significant impact. Do not use if screen is broken or cracked as this could cause injury to you.
Certain Samsung mobile devices can use a Global Positioning System (GPS) signal for location based applications. A GPS uses satellites controlled by the U.S. Government that are subject to changes implemented in accordance with the Department of Defense policy and the 2008 Federal Radio navigation Plan (FRP). Changes may affect the performance of location based technology on your mobile device.
Additionallly, if you use applications that require location-based information (e.g. driving directions), such applications transmit location-based information. The location-based information may be shared with third-arties, including your wireless service provider, applications providers, Samsung, and other thirdparties providing services.
Emergency Calls This mobile device, like any wireless mobile device, operates using radio signals, wireless and landline networks, as well as user-programmed functions, which cannot guarantee connection in all conditions, areas, or circumstances. Therefore, you should never rely solely on any wireless mobile device for essential communications (medical emergencies, for example). Before traveling in remote or underdeveloped areas, plan an alternate method of contacting emergency services personnel.
To make an emergency call: 1. If the mobile device is not on, switch it on. 2. Key in the emergency number for your present location (for example, 911 or other official emergency number). Emergency numbers vary by location. 3. Press the “Send” key. Health and Safety If certain features are in use (call blocking, for example), you may first need to deactivate those features before you can make an emergency call. Consult your User Manual and your local cellular service provider.
Care and Maintenance • Liquids of any kind. Keep the mobile device dry. Precipitation, humidity, and liquids contain minerals that will corrode electronic circuits. If the mobile device does get wet, do not accelerate drying with the use of an oven, microwave, or dryer, because this may damage the mobile device and could cause a fire or explosion. Do not use the mobile device with a wet hand. Doing so may cause an electric shock to you or damage to the mobile device. • Extreme heat or cold.
strong detergents to clean the mobile device. Wipe it with a soft cloth slightly dampened in a mild soap-and-water solution. • Shock or vibration. Do not drop, knock, or shake the mobile device. Rough handling can break internal circuit boards. • Paint. Do not paint the mobile device. Paint can clog the device’s moving parts or ventilation openings and prevent proper operation.
You should follow some common sense recommendations when using any portable audio device: • Always turn the volume down before plugging the earphones into an audio source. • Set the volume in a quiet environment and select the lowest volume at which you can hear adequately. • Be aware that you can adapt to higher volume settings over time, not realizing that the higher volume may be harmful to your hearing.
Health and Safety you are listening to. •Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy environment, use noise-cancelling headphones to block out background environmental noise. By blocking background environment noise, noise cancelling headphones should allow you to hear the music at lower volumes than when using earbuds. • Limit the amount of time you listen.
National Institute on Deafness and Other Communication Disorders National Institutes of Health 31 Center Drive, MSC 2320 Bethesda, MD 20892–2320 Email: nidcdinfo@nih.gov Internet: http://www.nidcd.nih.gov/ National Institute for Occupational Safety and Health (NIOSH) 395 E Street, S.W.
Health and Safety Patriots Plaza Building Washington, DC 20201 Voice: 1-800-35-NIOSH (1-800-356-4674) 1-800-CDC-INFO (1-800-232-4636) Outside the U.S: 513-533-8328 Email: cdcinfo@cdc.gov Internet: http://www.cdc.gov/niosh/topics/noise/default.html TTY: 1-888-232-6348 Operating Environment Remember to follow any special regulations in force in any area, and always switch your mobile device off whenever it is forbidden to use it, or when it may cause interference or danger.
Implantable Medical Devices A minimum separation of six (6) inches should be maintained between a handheld wireless mobile device and an implantable medical device, such as a pacemaker or implantable cardioverter defibrillator, to avoid potential interference with the device.
health care provider. For more information see: http://www.fcc.gov/oet/rfsafety/rf-faqs.html#. Health and Safety Other Medical Devices If you use any other personal medical devices, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Switch your mobile device off in health care facilities when any regulations posted in these areas instruct you to do so.
Health and Safety 175 Health and Safety Posted Facilities Switch your mobile device off in any facility where posted notices require you to do so. Potentially Explosive Environments Switch your mobile device off when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Users are advised to switch the mobile device off while at a refueling point (service station).
When your Device is Wet Do not turn on your device if it is wet. If your device is already on, turn it off and remove the battery immediately (if the device will not turn off or you cannot remove the battery, leave it as is). Then, dry the device with a towel and take it to a service center. FCC Hearing Aid Compatibility (HAC) Regulations for Wireless Devices Health and Safety The U.S.
Health and Safety 177 Health and Safety the box. The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated mobile device successfully. Trying out the mobile device with your hearing device is the best way to evaluate it for your personal needs.
Health and Safety (ANSI) C63.19, the hearing aid and wireless mobile device rating values are added together to indicate how usable they are together. For example, if a hearing aid meets the M2 level rating and the wireless mobile device meets the M3 level rating, the sum of the two values equals M5. Under the standard, this should provide the hearing aid user with normal use while using the hearing aid with the particular wireless mobile device. A sum of 6 or more would indicate excellent performance.
Keep the mobile device and all its parts and accessories out of the reach of small children. FCC Notice The mobile device may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can require you to stop using the mobile device if such interference cannot be eliminated. CAUTIONS: Any changes or modifications to your mobile device not expressly approved in this document could void your warranty for this equipment and void your authority to operate this equipment.
Health and Safety • Only qualified personnel should service the mobile device or install the mobile device in a vehicle. Faulty installation or service may be dangerous and may invalidate any warranty applicable to the device. • Ensure that any mobile devices or related equipment installed in your vehicle are securely mounted. • Check regularly that all wireless mobile device equipment in your vehicle is mounted and operating properly.
Health and Safety 181 Health and Safety bag inflates, serious injury could result. • Switch your mobile device off before boarding an aircraft. The use of wireless mobile devices in aircraft is illegal and may be dangerous to the aircraft’s operation. Check with appropriate authorities before using any function of a mobile device while on an aircraft. • Failure to observe these instructions may lead to the suspension or denial of cell phone services to the offender, or legal action, or both.
• If your device has a camera flash or light, do not use the flash or light close to the eyes of people or pets.
The Fine Print Topics The Fine Print • Intellectual Property • Disclaimer Of Warranties (Exclusion Of Liability) • Standard Limited Warranty • Precautions For Transfer And Disposal • End User License Agreement For Software For more information about GreatCall, visit us online at www.greatcall.com.
Intellectual Property The Fine Print All Intellectual Property, as defined below, owned by or which is otherwise the property of SAMSUNG and GreatCall, or their respective suppliers relating to the Cellular Phone, including but not limited to, accessories, parts, or software relating thereto (the “Phone System”), is proprietary to SAMSUNG and GreatCall and their respective suppliers and is protected under federal laws, state laws and international treaty provisions.
Customer Service Center: P.O. Box 4428 Carlsbad, CA 92018 Tel: 1–800–733–6632 Internet Address: www.greatcall.com Copyright ©2014 GreatCall, Inc. Jitterbug and GreatCall are registered trademarks of GreatCall, Inc. The Fine Print 185 The Fine Print GreatCall, Inc.
SAMSUNG Telecommunications America (STA), LLC 1301 East Lookout Drive Richardson, Texas 75082 Tel: 1–858–SAMSUNG Internet Address: www.samsungmobileusa.com The Fine Print Copyright ©2014 SAMSUNG Telecommunications America, LLC. Samsung is a registered trademark of Samsung Electronics Co., Ltd. RSA is a registered Trademark RSA Security, Inc.
EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE PURCHASER TAKES THE PRODUCT “AS IS,” AND NEITHER SAMSUNG® NOR GREATCALL MAKES ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE; THE DESIGN, CONDITION OR QUALITY OF THE PRODUCT; THE PERFORMANCE OF THE PRODUCT; THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS
Standard Limited Warranty What is covered and for how long? The Fine Print SAMSUNG TELECOMMUNICATIONS AMERICA, LLC (“SAMSUNG”) warrants that SAMSUNG’s handsets and accessories (“Products”) are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for the following specified period of time after that date: Phone 1 year Batteries 1 year Case/Pouch/Holster 90 Days 188 The Fine Print
Other Phone Accessories 1 year This Limited Warranty is conditioned upon proper use of the Product.
The Fine Print flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United States.
(90) days. All other repaired/replaced Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of SAMSUNG. Except to any extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited.
What are the limits on SAMSUNG’s liability? The Fine Print THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
What is the procedure for resolving disputes? ALL DISPUTES WITH SAMSUNG ARISING IN ANY WAY FROM THIS LIMITED WARRANTY OR THE SALE, CONDITION OR PERFORMANCE OF THE PRODUCTS SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY. The Fine Print 193 The Fine Print SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY SAMSUNG OR OTHERWISE.
The Fine Print Any such dispute shall not be combined or consolidated with a dispute involving any other person’s or entity’s Product or claim, and specifically, without limitation of the foregoing, shall not under any circumstances proceed as part of a class action. The arbitration shall be conducted before a single arbitrator, whose award may not exceed, in form or amount, the relief allowed by the applicable law.
The Fine Print 195 The Fine Print remainder of such fees. Administrative, facility and arbitrator fees for arbitrations in which your total damage claims, exclusive of attorney fees and expert witness fees, exceed $5,000.00 (“Large Claim”) shall be determined according to AAA rules. In a Large Claim case, the arbitrator may grant to the prevailing party, or apportion among the parties, reasonable attorney fees, expert witness fees and costs.
removable). Alternatively, you may opt out by calling 1 888 987 4357 no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the Product and providing the same information. These are the only two forms of notice that will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the benefits of the Limited Warranty.
Important! Please provide warranty information (proof of purchase) to Samsung’s Customer Care Center in order to provide this service at no charge. If the warranty has expired on the device, charges may apply. Samsung Telecommunications America, LLC 1301 E. Lookout Drive Richardson, Texas 75082 Phone: 1-800-SAMSUNG Phone: 1-888-987-HELP (4357) ©2014 Samsung Telecommunications America, LLC. All rights reserved. No reproduction in whole or in part allowed without prior written approval.
End User License Agreement for Software The Fine Print IMPORTANT. READ CAREFULLY: This End User License Agreement (“EULA”) is a legal agreement between you (either an individual or a single entity) and Samsung Electronics Co., Ltd. for software owned by Samsung Electronics Co., Ltd.
The Fine Print 199 The Fine Print on a single computer or a mobile device at a time, and you may not make the Software available over a network where it could be used by multiple computers at the same time. You may make one copy of the Software in machine‑readable form for backup purposes only; provided that the backup copy must include all copyright or other proprietary notices contained on the original. 2. RESERVATION OF RIGHTS AND OWNERSHIP.
The Fine Print services related to the Software provided to you, if any, related to the Software. Samsung may use this information solely to improve its products or to provide customized services or technologies to you and will not disclose this information in a form that personally identifies you. 5. UPGRADES.
The Fine Print 201 The Fine Print 7. EXPORT RESTRICTIONS. You acknowledge that the Software is subject to export restrictions of various countries. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end user, end use, and destination restrictions issued by U.S. and other governments. 8. TERMINATION. This EULA is effective until terminated.
The Fine Print Purchaser. It is up to Purchaser to take precautions to ensure that whatever Purchaser selects to use is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. References on this mobile device to any names, marks, products, or services of any third-parties are provided solely as a convenience to Purchaser, and do not constitute or imply an endorsement, sponsorship, or recommendation of, or affiliation with the third‑party or its products and services.
The Fine Print 203 The Fine Print NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE AVAILABILITY, USE, TIMELINESS, SECURITY, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE CONTENT OF ANY THIRD‑PARTY APPLICATION WHETHER SUCH THIRD‑PARTY APPLICATION IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY SAMSUNG, IS DOWNLOADED, OR OTHERWISE OBTAINED.
The Fine Print EFFORT, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY OR AVAILABILITY, ACCURACY, LACK OF VIRUSES, QUIET ENJOYMENT, NON‑INFRINGEMENT OF THIRD PARTY RIGHTS OR OTHER VIOLATION OF RIGHTS.
The Fine Print 205 The Fine Print OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, FAILURE TO CONNECT, NETWORK CHARGES, AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
The Fine Print software” and “commercial software documentation” with only those rights as are granted to all other end users pursuant to the terms and conditions herein. All Software and Products provided to the United States Government pursuant to solicitations issued on or after December 1, 1995 is provided with the commercial rights and restrictions described elsewhere herein.
The Fine Print representations with respect to the Software or any other subject matter covered by this EULA. If any provision of this EULA is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.
Your Customer Agreement 1. Welcome To The GreatCall Family. ® Please read this agreement regarding your phone and service. When you accept this agreement, you’re bound by its conditions.
2. Your Monthly Rate Plan The monthly rate plan you select is part of this agreement. To the extent any condition in your plan expressly conflicts with this agreement, the condition in your plan will apply. 3. Your Rights To Refuse Or Cancel This Agreement • Activate your service • Give us a written or electronic signature indicating your acceptance • Tell us electronically that you accept If you do not wish to accept this agreement, do not do any of the above actions. 3.
The activation fee is non-refundable if you: • Ordered a new phone without paying the activation fee • Have used more than 30 minutes of talk time • Have used more than 25 MB of data • Activated two phones and are returning only one phone • Cancelled your service after 30 days • Send a device that is not in “like-new” condition, as determined by GreatCall Customer Agreement The shipping charges are non-refundable.
cancel your account and obtain a return authorization number. If your phone was purchased from a retail store, it must be returned to that store and is subject to the retailer’s return policy. • Approved returns must be shipped back at the customer’s expense in the original packaging. • Refunds, if applicable, will be processed back to the party that paid in the same manner that payment was received. Please allow 21 business days for processing. You will be charged a $10 restocking fee.
4. Charges And Fees There is a fee associated with beginning your service and there may be a fee associated with reactivating your service. Usage charges vary depending on where, when and how you call, including toll-free and Operator-assisted calls. Additional features and services, such as Operator assistance, may have extra charges. 4.1 Roaming And Long Distance Charges There are no long distance or roaming charges for any calls made within the domestic U.S.
4.3 Taxes, Fees And Assessments 4.4 How We Calculate Your Bill Your bill is our notice to you of your fees, charges and other important information. It reflects the fees and charges in effect for your service plan at the time they are incurred. We charge for usage after calls are made or received and charge access and other fees in advance. The length of a call will be rounded up to the next full minute.
related charges may sometimes be delayed. Delayed usage charges may be applied in the month they appear on your bill against minutes included in your service plan for that month, rather than against the included minutes for the month when you actually made or received the call. This may result in charges higher than you’d expect in the later month. 4.5 Payments, Deposits, Credit Cards, And Checks Customer Agreement Payment is due in full as stated on your bill.
5. Service Subject To Change Your service is dependent upon our business requirements, including policies, practices and procedures, which we can change without notice. Unless otherwise prohibited by law, we can also change prices and any other conditions in this agreement at any time by sending you written notice prior to the billing period in which the changes would go into effect. If you choose to use your service after that point, you’re accepting the changes.
of cancellation described in Section 3 of this agreement. We may not be able to provide you with some services, such as 9-1-1 location services, while we implement the transfer. 8. Availability Of Service Wireless phones use radio transmissions to access service. Therefore, we can’t provide service when your wireless phone is out of range of our provider’s transmission site or if sufficient network capacity is not available.
by this agreement or by your User Guide. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND OR END YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR VIOLATING THIS AGREEMENT OR FOR ANY OTHER GOOD CAUSE, INCLUDING, BUT NOT LIMITED TO: a. Two or more late payments in a 12-month period. b. Incurring charges greater than your required deposit or billing limit (even if we haven’t yet billed the charges) if you are unwilling to increase your deposit with us. c.
We can also temporarily limit your service for any operational or governmental reason. 11. Your Privacy Customer Agreement You agree to the terms of our Privacy Policy, available on our website at www.GreatCall.com/privacypolicy, when you use our services. It may change from time to time, so please review this policy with regularity and care. Among other things, the policy outlines the information we collect about you, how we use that information and with whom we share that information.
13. Indemnification You agree to indemnify, defend and hold GreatCall harmless from any claims arising out of use of the phone or service, breach of this agreement or violation of any laws or regulations or the rights of any third party by you or any person on your account or that you allow to use your phone or service. UNLESS THE LAW FORBIDS IT IN ANY PARTICULAR CASE, WE EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT DAMAGES.
Customer Agreement THE AGREEMENT, OR THE PROVISION OF SERVICES OR PRODUCTS TO YOU, INCLUDING ANY BILLING DISPUTES (CLAIM), SHALL BE SUBMITTED TO FINAL, BINDING ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”). THIS AGREEMENT TO ARBITRATE ALSO REQUIRES YOU TO ARBITRATE CLAIMS AGAINST OTHER PARTIES RELATING TO SERVICES OR PRODUCTS PROVIDED OR BILLED TO YOU, INCLUDING SUPPLIERS OF SERVICES AND PRODUCTS AND OUR RETAIL DEALERS, IF YOU ALSO ASSERT CLAIMS AGAINST US IN THE SAME PROCEEDING.
(B) FOR CLAIMS BETWEEN $25 AND $1,000, YOU WILL PAY ONLY $25 IN FEES AND EXPENSES, OR ANY LESSER AMOUNT AS PROVIDED UNDER AAA’S SUPPLEMENTAL PROCEDURES FOR CONSUMERRELATED DISPUTES.YOU AND WE AGREE TO PAY OUR OWN OTHER FEES, COSTS, AND EXPENSES, INCLUDING THOSE FOR ANY ATTORNEYS, EXPERTS, AND WITNESSES. AN ARBITRATOR MAY ONLY AWARD AS MUCH AND THE TYPE OF RELIEF AS A COURT WITH JURISDICTION IN THE PLACE OF ARBITRATION THAT IS CONSISTENT WITH LAW AND THIS AGREEMENT.
US THAT YOUR WAIVER OF ANY ABILITY TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS IS UNENFORCEABLE UNDER APPLICABLE LAW, THE ARBITRATION AGREEMENT WILL NOT APPLY, AND YOU AND WE AGREE THAT SUCH CLAIMS WILL BE RESOLVED BY A COURT OF APPROPRIATE JURISDICTION, OTHER THAN A SMALL CLAIMS COURT. JURY TRIAL WAIVER, WHETHER ANY CLAIM IS IN ARBITRATION OR IN COURT, YOU AND WE WAIVE ANY RIGHT TO JURY TRIAL INVOLVING ANY CLAIMS OR DISPUTES BETWEEN YOU AND US. 16.
18. Additional Terms For Text Messaging The message rates that we charge depend on the GreatCall service plan that you selected. You will incur message charges when you send or receive a message, whether the message has been read or unread, viewed or unviewed, solicited or unsolicited. GreatCall does not guarantee that messages will be received. We are not responsible for lost or misdirected messages. Customer Agreement 223 Customer Agreement on your most recent bill.
Index Symbols 5Star Button..................................................................................................... 8 5Star Service.................................................................................................. 27 9-1-1 35 A Index Action Line..................................................................................................... 20 Activate............................................................................................................
C Call History..................................................................................................... Returning Missed Calls And Redialing......................................................... See Recent Calls......................................................................................... Camera........................................................................................................... Deleting A Photo.................................................................
Charging......................................................................................................... 15 Colors........................................................................................................... 131 Customer Service............................................................................................ 39 D Daily Health Tips............................................................................................. 77 Detail Area....................................
H Headset............................................................................................................ 4 Headset Jack..................................................................................................... 4 I Ignoring A Call................................................................................................ 49 Indicator Light.................................................................................................. 4 Inside Display..........................
Medication Reminders.................................................................................... 71 Microphone...................................................................................................... 8 Minutes Used................................................................................................. 22 Missed Calls............................................................................................. 22, 56 Return A Missed Call...........................................
21 26 33 43 91 95 97 93 91 92 41 13 R Redialing........................................................................................................ 58 Ringer Volume................................................................................................ 51 Ring Tones.................................................................................................... 133 S Settings........................................................................................................
Changing Ring Tones................................................................................. 133 Selecting The Color Of The Inside Display.................................................. 131 Turning The Start-Up GreatCall Jingle On And Off....................................... 135 –– Turning The Jingle Off................................................................................... 135 –– Turning The Jingle On..................................................................................
V Vibrate........................................................................................................... Voice Dial....................................................................................................... Voice Mail....................................................................................................... Check Voice Mail......................................................................................... Greeting....................................................
Coverage and service are not available everywhere. Other charges and restrictions may apply. There are no additional fees to call GreatCall’s 24-hour U.S. Based Customer Service. However, for calls to an Operator in which a service is completed, minutes will be deducted from your monthly balance equal to the length of the call and any call connected by the Operator, plus an additional 5 minutes, except on the GoPlan Unlimited rate plan. Copyright ©2014 GreatCall, Inc.
www.greatcall.
