Installation Guide

8
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The overheat
sensor has been
engaged.
Error D4 or D5 flashed
on control panel.
The unit does not
have power.
No flame effect but logs
are glowing.
The flame effect is
powered off.
TROUBLESHOOTING
Power cord gets warm
to the touch.
Normal operation.
Remote control does
not work.
Normal operation.
Error D4-D8 flashed
on control panel.
All push keys and
remote control are
invalid.
The thermostat
sensor is broken
or not working
correctly.
No power; logs do not
glow.
Remote control
signal is weak and only
works sometimes.
Fan motor continues
to blow after unit is
powered off.
Weak or failing
battery
Pressing the buttons
too quickly.
Using the remote
control too far away
or at an off angle.
Unplug unit, wait 15-20 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Replace with a new CR2025 lithium battery.
(See page 7 for more information.)
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
This is a standard feature; the blower runs for
additional time to cool off the heater tubes.
Unplug unit, wait 15-20 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the
unit is powered on.
Push the flame brightness button until desired level
is acheived.
This is normal for a heater appliance as it requires
more current to operate. Check the connections of
the appliance cord and the outlet. Make sure the
plug fits tightly into the outlet. During use, check the
plug and outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and consult
with a qualified electrician to check or change the
overheating outlet(s).
Move closer to the insert; the remote control will only
work within a distance of 20 feet and 45 degrees to
either side from the front of the heater.