Operating Guide

32
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The mower does
not start.
The battery is not charged. Charge the battery.
The switch is defective.
Replace the switch (call the tollfree helpline,
at 1-855-345-3934.
Grass jammed between the
deck and blade.
Remove battery; check under deck for jams.
The battery is not fully inserted
in the mower.
Check the connection between the battery
and the mower. Make sure the battery clicks
into place.
Battery may require service or
replacement.
Call toll free helpline, at 1-855-345-3934 or
replace battery.
Safety key is not installed in
the mower.
Ensure the safety key is fully installed in the
mower.
The mower
cuts the grass
unevenly.
The lawn is rough or uneven. Check the mowing area.
The cutting height is not set
properly.
Move the wheels to a higher setting.
The mower
does not mulch
properly.
Wet grass clippings are
sticking to the underside of the
deck.
Wait until the grass dries before mowing.
The mulching plug is missing. Install the mulching plug.
The mower is
hard to push.
The grass is too tall, or the
cutting height is too low.
Raise the cutting height.
The rear of the grass catcher
bag is dragging in thick grass.
Empty the grass clippings from the grass
catcher bag.
The mower is
excessively noisy
and vibrates.
The motor shaft is bent. Stop the motor, and inspect for damage.
The blade is unbalanced.
Repair before restarting. If vibration persists,
call the toll free helpline 1-855-345-3934.