Full Product Manual

ManualsBrandsHALO ManualsGrillsPrime 1500 Outdoor Pellet Grill and Smoker in Black

You may see an error message displayed on your control panel. Please refer to the following chart for potential

issues and how to resolve them:

ERROR MESSAGE ON CONTROLLER DISPLAY

TROUBLESHOOTING

CODE: ERROR: SOLUTION:

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational

problems. The following troubleshooting tips may be helpful for when your HALO Prime1500 Outdoor Pellet

Grill is not operating as it should.

ERL

Low Temperature:

Temperature can't rise 20F for more

than 14 min after start up

Remove pellets from the burn pot and make sure the hopper is full of pellets.

ERF

Blower Fan Malfunction Replace the blower fan. Turn the controller OFF and then ON again and restart grill.

ERR

Replace the RTD sensor. Turn the controller OFF and then ON again and restart grill.

ERC

Unplug A/C adaptor and wait 3-5 minutes for the igniter to cool down, and restart your pellet

grill. If the problem persists, replace the igniter.

ERN

Auger Jammed Clean out pellets in hopper to remove debris causing auger to jam. Turn the controller OFF and then

ON again and restart grill.

ERH

High Temperature:

Temperature exceeds the

allowable temperature 600°F

Let the grill cool down, then turn OFF grill. Clear out any remaining pellets from the burn pot and

restart grill. If the problem persists, call Consumer Service.

ERU

Power Supply Overload Turn the controller OFF and then ON again and restart grill. If the problem persists, replace the

A/C adapter.

Igniter Malfunction

RTD Sensor Malfunction

Turn the controller OFF and then ON again and restart grill.

Temperature drops below set

temperature and reignites for

more than 20 min

Blower Fan Stuck

Blower Fan Connector Loose

Remove debris causing the blower fan to stick. Turn the controller OFF and then ON again and

restart grill.

Check the blower fan connector. Turn the controller OFF and then ON again and restart grill.

Igniter Connection Loose

Check igniter connector. Turn the controller OFF and then ON again and restart grill.

Auger Motor Malfunction

Auger Motor Connector Loose

Replace auger motor. Turn the controller OFF and then ON again and restart grill.

Check auger motor connector. Turn the controller OFF and then ON again and restart grill.

RTD Sensor Connector Loose Check the RTD sensor connector. Turn the controller OFF and then ON again and restart grill.