Product Manual

Free Standing Track - User Guide Part#633282 Rev: 05/01/2012 Page: 29
Trouble Shooting
Should problems arise with the use of the Free Standing Track review the following chart. Find the fault and
complete the recommended solution. If the fault is not found and/or the solution does not correct the problem
contact your local authorized dealer for service immediately.
Fault Reason Recommended Solution
Visually the system is not aligned
straight.
1. Post is not set straight.
2. Floor is not leveled.
1) Set up the post following Post Assembly in-
structions.
Note: Make sure the track is seating completely
flat on the track holder.
2) Foot pads must be seating completely flat on
the floor. There should be no gap between the
foot and floor pads.
If problem persists, contact your local authorized
dealer immediately.
Feet are slipping after installation. 1. Feet are not cleaned.
2. Floor is not cleaned.
1) Clean the feet as per “ Cleaning Rubber Feet
Instructions”.
2) Ensure floor area is dry and free of debris .
If problem persists, contact your local authorized
dealer immediately .
Clamp Lever can not be fully closed. 1. Clamp bolt is tight 1) Open the Clamp Lever and use 3/16” Allen key
to loose the bolt one turn each time. Close the
clamp lever and see if closes fully. After clos-
ing the clamp press the ratchet. You should not
be able to open the ratchet. If the ratchet gets
open while the clamp is fully closed, it means
that you have loosen the bolt too much. Tight
the bolt back till you are not able to open the
latch.
Note: Do not loose bolt too much. If problem per-
sists, contact your local authorized dealer immedi-
ately .
The Folded Track does not sit properly
on the post assemblies.
1. Physical damage to track.
2. Handle lock is in lock position.
1) Check for physical damage to track. If so, con-
tact local authorized dealer immediately.
2) Follow the track assembly instructions and
open the handle lock.
3) Posts are not parallel or not standing com-
pletely straight.
Trolley does not move smoothly along
the adjustable track.
1. Physical damage to track or trol-
ley wheels.
2. Track slots or trolley wheels are
not cleaned.
1) Visually make sure tracks and wheels are not
damaged.
2) Ensure that tracks are cleaned with cloth and
free of dirt.
If problem persists, contact local authorized dealer
immediately.
Trolley does not park 1. Parking hole is filled with dirt or
debris.
2. Trolley spring is damaged.
3. Trolley lock button is damaged.
1) Clean the hole with cloth and remove dirt or
debris.
2) Contact local authorized dealer.
3) Contact local authorized dealer immediately.
The folded track is not locking on the
Post assembly.
1. Track Handle Lock hook dam-
aged or broken.
2. Track Handle Lock Push button
damaged or broken.
Do not use the system.
Contact your local authorized dealer immediately.