Operation Manual

22
English
8 Troubleshooting
Problem Cause and/or Corrective Actions
The power of Digital
Photo Frame doesn’t turn
on.
• The POWER connector to the unit is not
securely inserted.
• Make sure you connect the AC adapter
to the frame properly. When you connect
the AC adapter to the frame and power
up the unit, even without a memory card,
you should see a blank white screen. If
you don't see the lit screen, check if the
power is connected to the Digital Photo
Frame and make sure it is securely
attached.
No Start-up screen. • Memory card is not inserted correctly.
• No photo, music, or video file on the
memory card.
• Incompatible file format.
• Verify if the way you inserted the card is
correct. Make sure the front label of the
memory card is facing AWAY from you.
Do not force the memory card into the
slot.
• Make sure there is at least one
supported photo, music, or video file on
the memory card.
• Compatible Photo format: JPEG.
• Compatible Music format: MP3.
• Compatible Video format: MPEG-1,
MPEG-2, MPEG-4.
The picture does not
appear on the screen
after selecting the Photo
function.
• Incompatible file format.
• No picture file is on the memory card.
• Make sure there is at least one
supported picture file stored on the
memory card.
• Compatible Photo format: JPEG.
• The digital frame is compatible with the
JPEG file format only. The device does
not support TIFF, BMP, GIF etc.