Use and Care Manual

31
Plan Details
During the warranty period Harvest
Right will replace defective freeze
dryer components and ship them
directly to a customer location,
freight prepaid. The replacement
parts retain the remaining warranty
of the original freeze dryer purchased
components. A return label may be
included with the shipment so the
non-working parts can be returned
prepaid. NOTE: You must return all
required defective parts to Harvest
Right within 30 days to avoid a charge
for the components.
Vacuum Pump Replacement Policy
(oil pumps)
1.
If the vacuum pump is out of
warranty, Harvest Right will not repair
nor replace the pump.
2. If the vacuum pump is still in
warranty, and a member of the Harvest
Right support staff believes the pump
may be faulty, you may return the
pump at your expense. Harvest Right
will check the pump and make one of
the following decisions:
a. If it is determined that there
is nothing wrong with the pump,
Harvest Right will send the pump
back to you.
b. If Harvest Right determines
that the returned pump has been
misused, you have the option to
purchase another pump. Harvest
Right will not warrant pumps that
have not been maintained properly.
c. If Harvest Right determines that
there is a factory defect, you will be
sent a new vacuum pump. Harvest
Right will pay for shipping of the
new pump and refund you the
expense of shipping the damaged
pump to us.
For more details, please speak to your
local Harvest Right Authorized Dealer
or call Harvest Right Customer
Support at 1-800-865-5584.