Installation Guide

SERVICE

All warranty and non-warranty repairs should be performed by qualified service personnel.

To locate an authorized service agent in your area, contact your Hestan dealer, local

representative, or Hestan Customer Service. Before you call, please have the model number

and serial number information ready.

Hestan Commercial Corporation

3375 E. La Palma Avenue

Anaheim, CA 92806

(888) 905-7463

PARTS LIST

Please visit the Hestan website to access the parts list for your Hestan Indoor product:

www.hestanhome.com.

PARTS AND SERVICE

LIMITED WARRANTY

WHAT THIS LIMITED WARRANTY COVERS:

Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of

a Hestan Indoor Cooling product (the “Product”) from an HCC authorized dealer that the

Product is free from defective materials or workmanship for a period of two (2) years from the

date of original retail purchase or closing date for new construction, whichever period is longer

(“Limited Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option, any part

or component of the Product that fails due to defective materials or workmanship during the

Limited Warranty Period. This Limited Warranty is not transferable and does not extend to

anyone beyond the original consumer purchaser (“Purchaser”). This Limited Warranty is valid

only on Products purchased and received from an HCC authorized dealer in the fifty United

States, the District of Columbia and Canada. This Limited Warranty applies only to Products

in non-commercial use and does not extend to Products used in commercial applications.

HOW TO OBTAIN WARRANTY SERVICE:

If the Product fails during the Limited Warranty Period for reasons covered by this Limited

Warranty, the Purchaser must immediately contact the dealer from whom the Product was

purchased or HCC at 888.905.7463.

Purchaser is responsible for making the Product reasonably accessible for service or for paying

the cost to make the Product reasonably accessible for service. Service is to be provided

during normal business hours of the authorized Hestan Commercial Service Provider. To the

extent Purchaser requests service outside of the normal business hours of the authorized

Hestan Commercial Service Provider, Purchaser will pay the difference between regular rates

and overtime or premium rates. Purchaser is required to pay all travel costs for travel beyond

50 miles (one way) from the nearest authorized Hestan Commercial Service Provider.