Configuration Guide

Chapter2 VCA Common Issues troubleshooting and solutions
Note：Make sure upgrade the latest firmware and camera module firmware
to the device.
You can contact with regional technical support team for latest firmware.
【False Alarm】
1. Unmathed target box caused false alarm
Phenomenon:
False alarm caused by bigger target box than real target.
Figure 11 Target box mismatches the real small target
Solution:
a. Contact with HQ support to obtain the fixed firmware.
b. Upgrade the fixed firmware to generate the matched box of target’s real
size in far side. Then adjust the pixel filter again.
c. If still has issue, please help to collect the issue videos for further checking.