Use and Care Manual
For technical support and assistance, call 844-894-6659
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• If your spa is shipping from the manufacturing facility, it will arrive in a 53’ common carrier closed box trailer. The carrier is
responsible only for curb side delivery to an address that is accessible not removal or placement of your spa. You will need several
people to help remove the spa from the truck on the day of delivery.
• If the prepared site is accessible, hiring a local towing service with a tilting at bed is a convenient and aordable way to place
your spa. You may want to consider meeting the towing service at the destination terminal to inspect the spa and allow the carrier
to move the spa onto the at bed. This is typically an ecient way to coordinate a convenient delivery schedule for everyone and
eliminates additional expenses other service providers may charge if the carrier is late for the delivery appointment.
• If placing your spa requires a crane, choose a reputable crane service with spa experience. If the spa is not properly stabilized or
the straps are too tight or improperly placed, the spa components and structure may be compromised or broken, even if there is no
visible damage at the time. Crane services who are familiar with spa placement know how to properly place spreaders and straps,
ensuring the frame is adequately supported.
NEVER PUT THE SPA ON ITS TOP OR ITS SIDES.
NEVER FLIP THE SPA END OVER END.
The spa should always be moved with the side that was on the pallet side facing down to prevent damage to the structure, the acrylic
and the components.
The manufacturer’s warranty does not cover damage that is the result of improper removal or installation of the spa.
LEVELING YOUR SPA
• You should verify the spa is completely level when it has been positioned into place.
• Do not use shims. Shims may create pressure points and damage the spa.
• Damage caused by improper installation is not covered under the warranty.
Site Preparation, Delivery & Installation Recommendations