Use and Care Manual

For technical support and assistance, call 844-894-6659

3. Upon receipt of all of the requested information, Dr. Wellness Spas will evaluate it and decide how the claim will be resolved. Repair

or replacement is at the MANUFACTURER’S discretion. In all situations, a repair is considered the appropriate course of action. If the

spa cannot be repaired in the eld and must be returned to the factory, approval must be obtained from Dr. Wellness Spas. Cost for

removal of the defective spa, delivery and installation of the replacement spa are the responsibility of the consumer and will not under

any circumstances be covered by the MANUFACTURER. It is the responsibility of the spa owner to ensure that the spa is accessible

for repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are required for

repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.

4. Partial documentation submissions will not be considered and do not constitute ling a warranty claim. MANUFACTURER is not

responsible for delays caused by failure to submit all of the information in a timely manner.

Surface Warranty

The spa surface is dened as the exposed material nish. The MANUFACTURER warrants the spa surface to be free from defects in

material and workmanship, such as blistering, cracking, or delamination, under normal use and maintenance for a period of ve (5)

years from the original date of purchase.

The spa must be placed on a level concrete slab suciently engineered to support the entire length and width of the spa when lled to

capacity. Standard building practices must be followed. Damage caused by failure to have a properly leveled and supported foundation

under the spa is not covered under warranty. The MANUFACTURER does not warrant against problems associated with prolonged

standing water, prolonged exposure to sunlight and/or use of any sanitation or ozone system not approved by the MANUFACTURER.

Damage to the spa surface caused by leaving the spa uncovered and/or empty of water with direct exposure to sunlight will terminate

this warranty. Any alteration to any system, including but not limited to electrical, plumbing, or mechanical, improper water chemistry, or

any other problems caused by any external source are not covered under warranty. Other exclusions may apply.

Normally, problems associated with material and workmanship can and will be repaired. If the spa surface is repaired, the repair is

limited to the aected area only, and there is no guarantee against discoloration or fading. The decision to repair will be made by

the MANUFACTURER and its eld representative after review of the facts, pictures, or any other data presented by the dealer or the

Manufacturer’s Limited Warranty