Warranty

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warranty details

TOTAL LOWEST PROJECT PRICE – GUARANTEED

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We'll beat any comparable product + installation quote by 10%—no one takes you from selection to installation for less.

CARPET INSTALLATION

Pricing only applies to basic installation labor for carpet and pad from The Home Depot in single-family residential homes for one or more

rooms. Basic installation labor does not include custom or optional labor such as moving furniture, removing and hauling away existing

ﬂooring and installing ﬂooring on steps. Multi-family and commercial jobs will be done by quote only. Offer not valid on glue down carpet

installations. Offer available in all U.S. The Home Depot stores.

LIFETIME INSTALLATION WARRANTy

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To the extent permissible under applicable law, The Home Depot warrants the workmanship of the carpet installation for the lifetime of the carpet. The limited warranty covers all seams, restretches

and stairwork. The Home Depot’s warranty applies only to installation labor and is not transferable. The warranty applies to single-family homes used solely for residential purposes. For the warranty to

be valid, the customer must have the receipt of purchase. The Home Depot's warranty does not cover damage caused by Acts of God, installation or repairs made by persons other than The Home Depot

or authorized service provider, abuse, misuse, neglect, or normal wear and tear. The warranty is void if ﬂooring is subject to improper maintenance, improper cleaning methods, abuse, excessive moisture

or structural alterations. Merchandise and materials are covered exclusively by the manufacturer's warranty, if any. This limited warranty gives customer speciﬁc legal rights and customer may also have

other rights that may vary from state to state.

90-DAy CARPET SATISFACTION GUARANTEE

(on carpet purchased and installed through The Home Depot)

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Guarantee valid for carpet purchased and installed through The Home Depot. If you are not satisﬁed with your new carpet, for any reason,

please contact The Home Depot store where you purchased your carpet and a store associate will coordinate the replacement of the carpet product for another style or color of carpet of equal total cost.

You have the option of replacing the purchased carpet for carpet of either greater or lesser value. If you choose carpet of greater value, you will be responsible for the difference in price. If you choose

carpet of a lesser value, no monetary compensation or reimbursement will be paid.

THIS GUARANTEE DOES NOT:

(1) Apply to Carpet that has been glued down, vandalized, altered, damaged by smoke or ﬁre, ﬂood, lightning, wind, or subject to any abuse or disaster;

(2) Apply to conditions covered by any retail manufacturer warranty;

(3) Include pad or costs associated with the removal and installation of pad, if required.

(Typically, pad will not need to be replaced unless customer’s replacement carpet selection requires a different pad product.);

(4) Include costs associated with delivery or installation of the replacement carpet; or

(5) Apply to conditions covered by any retail manufacturer warranty.

This Guarantee is limited to a one-time replacement and applies to replacement of the carpet product only. Customer is responsible for and expressly agrees to pay The Home Depot the full, non-

promotional labor pricing for all replacement installation services, including without limitation, any additional options such as rip and haul away, furniture move, etc., as well as any costs associated with

replacement pad, if required. Available in stores only.

Customer satisfaCtion replaCement The Home Depot offers customers a 90 Day Satisfaction Replacement Guarantee for carpet purchases. If you are not satisﬁed with your new carpet, for any reason,

please contact your local The Home Depot store and one of our store Associates will coordinate the replacement of the carpet for another style or color of equal value in accordance with this warranty. Customers

have the option of replacing the purchased carpet for carpet of either greater or lesser value. If you choose to replace your purchased carpet with a carpet selection of greater value you will be responsible for the

difference in price. If you replace your purchased carpet with a carpet selection of a lesser value no monetary compensation or reimbursement will be paid.

limitations The Home Depot’s 90 Day Satisfaction Replacement Guarantee will not apply to carpet that has been glued down, vandalized, altered, damaged by smoke or ﬁre, ﬂood, lightning, wind, or subject to

any abuse, or any disaster is not covered under The Home Depot’s 90 Day Satisfaction Replacement Guarantee. Additionally, this Guarantee does not apply to conditions covered by any retail manufacturer warranty.

This 90 Day Satisfaction Replacement Guarantee is limited to a one-time replacement and is limited to the replacement of the carpet only. This Guarantee does not include pad or costs associated with the delivery or

installation of the replacement carpet. Ask an Associate for more details.

reCeiving replaCement Carpet Please contact The Home Depot store where the original carpet was purchased to initiate the process of receiving a carpet replacement. If you have any further questions about

the 90 Day Satisfaction Replacement Guarantee, please see a store Associate for details.

ThE hOME DEPOT LIMITED ExTENDED WARRANTIES GENERAL TERMS AND CONDITIONS

All limited warranties only apply to carpet purchased from The Home Depot and installed in owner-occupied residences where no commercial activity, including rental or day care, takes place. These

warranties exclude carpet which has been put in commercial use, abnormal use or conditions, any type of abuse, vandalism, or damage by smoke, ﬁre, storm, ﬂood, hurricane, wind, lightning or any

natural disaster. Any repair or replacement under these limited warranties will be coordinated by The Home Depot and will be limited to the affected area only and adjacent areas extending to the nearest

wall, doorway, or entrance. To qualify for warranty coverage, all carpet purchased from The Home Depot must be installed over carpet cushion which meets the HUD UM 729, Class 2 standards. These HUD

standards set minimum standards for carpet cushion for density (lb./ft.), thickness (in.), weight (oz./sq. yd.) and other physical characteristics which determine performance. These limited warranties

are conditioned upon your compliance of recommended carpet care and cleaning procedures and are voided if not followed.

We reserve the right to limit quantities to the amount reasonable for our regular customers. In the event of an error, we will make every reasonable effort to accommodate our customer.

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